Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting Analyst … This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day. 🔍 What You’ll Be … Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights Present your findings to senior stakeholders—including executives and board-level More ❯
We are looking to recruit a Customer Operations Planning Analyst, who will be reporting directly to the Workforce Planning Manager. The role focuses on the operational management of Creovai – our innovative AI-powered conversation intelligence software. You will play a crucial role in ensuring that our Customer … and increasing our ability to effectively meet the evolving needs of the market and our partners. With a strong track record and a devoted customer care team, we are dedicated to delivering exemplary support to both our partners and their clients. Key responsibilities: Provide real-time monitoring & analysis of … of Creovai and Hood Group systems Use of key systems – Creovai, Peopleware, Tableau, Awaken & Mitel to ensure increased agent productivity, schedule adherence and improved customer service. Responsible for the oversight of Creovai alerts ensuring actioned within relevant timescales About you: Proven experience in customer satisfaction, sentiment, and quality More ❯
We are looking to recruit a Customer Operations Planning Analyst, who will be reporting directly to the Workforce Planning Manager. The role focuses on the operational management of Creovai – our innovative AI-powered conversation intelligence software. You will play a crucial role in ensuring that our Customer … and increasing our ability to effectively meet the evolving needs of the market and our partners. With a strong track record and a devoted customer care team, we are dedicated to delivering exemplary support to both our partners and their clients. Key responsibilities: Provide real-time monitoring & analysis of … of Creovai and Hood Group systems Use of key systems – Creovai, Peopleware, Tableau, Awaken & Mitel to ensure increased agent productivity, schedule adherence and improved customer service. Responsible for the oversight of Creovai alerts ensuring actioned within relevant timescales About you: Proven experience in customer satisfaction, sentiment, and quality More ❯
of 1900 employees, drivers and owner operators as well as our Company Values that drives our Superior Quality Service. Midland Transport is currently seeking Customer Applications Analyst for our Head Office location in Dieppe, NB Become a team member who is driven to improve the customer experience … large network of the JD Irving group of companies. RESPONSIBILITIES Modernizing processes by leveraging technology solutions such as EDI, API, and file transfers Understanding customer requirements to deliver the best fit solution Monitor and troubleshoot various systems to ensure they are functioning as expected Enable and maintain data channels More ❯
Support Coordinator - Hybrid - Cambridge - £30,000 My client, a growing organisation in Cambridge, is looking for a dynamic Support Co-ordinator to join their high-performing business support team. This role is three days per week in their Cambridge office. More ❯
