2 of 2 Remote/Hybrid Customer Journey Map Jobs in the UK

design of corporate partnership propositions, acting as the bridge between sales, operations, technology, finance and legal. This role is responsible for architecting the customer journey, defining the technical integration, and—crucially—owning the development of the contractual frameworks and commercial schedules that underpin every new partnership. … although the primary role will be out and about seeing clients and partners as and when required. Key Responsibilities Proposition Architecture & Solution Design Customer Journey Mapping: Design the end-to-end user experience for personal lines products (Motor, Home, Pet, etc.) via the partner's platform ...

leads the development of audience personas, governs content quality and lifecycle management, and delivers intuitive, scalable self-service tools across internal and customer platforms. By streamlining processes, embedding automation, and maintaining robust governance, the role enhances operational efficiency and platform reliability. It also leads successful adoption of digital … approvals). Own the information architecture and navigation for SharePoint hubs and the Document Library; ensure content is findable, logically structured and version‐controlled. Map and streamline workflows for content publishing, product updates, promotions and campaign enablement. Implement approvals and SLAs; automate repeatable steps (notifications, tagging, archiving). ...