1 to 25 of 70 Customer Retention Jobs in the UK with Remote Work Options

We’re recruiting a Customer Retention Specialist to join our innovative and successful team, based in Worthing (West Sussex). We are Prosperon: an award-winning IT Operations Management company with ambitious plans for growth…. Salary range: £24,000 – £28,000 basic salary, dependent on experience. … Plus on target earnings (commission) £17k uncapped Full time role Hybrid working - 3 days in the office, 2 days working from home The Customer Retention Specialist manages contract maintenance renewal with existing customers and explores new business opportunities in collaboration with Account Managers in our Sales Team. … With a helpful and professional telephone manner, the Customer Retention Specialist is tasked with calling existing customers to secure the contract maintenance renewal of that customer. Target driven and customer focused, they will build and maintain relationships with customers through regular contact by email and phone. more »

Customer Retention Marketing Manager Connect Fibre Working from Home Competitive Salary plus Excellent Benefits Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘full fibre’ to homes and businesses across the nation. With broadband speeds of up to 1000Mbps, new Wi-Fi … technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential . Our product sells itself! Role overview As Customer Retention Marketing Manager, you’ll play a pivotal role in maximising customer satisfaction, retention … increase share of wallet & ARPU, and rewarding valued custom through a clearly defined loyalty programme. You’ll collaborate with cross-functional teams, in particular Customer Services, to develop and execute strategies that strengthen customer relationships. Key responsibilities: - Develop and implement a retention programme to reduce customer more »

a dynamic individual who can be part of our energetic, friendly, driven and focused team. We’re looking for a talented and experienced Senior Customer Success Manager to join our team and help us drive engagement with our users. Invision360 develop software to ensure positive outcomes for vulnerable children … individuals, that despite working remotely, have formed a cohesive and close working family committed to achieving our company goals. Role Overview As the Senior Customer Success Manager for Invision360, you will be instrumental in ensuring the success and satisfaction of our clients throughout their lifecycle. This role requires a … customer-centric leader with a deep understanding of the unique needs and challenges faced by local government entities. Your primary focus will be on building and nurturing strong relationships with clients, driving adoption and usage of our solutions, and maximizing customer retention and satisfaction. This role more »

to eliminate payment intermediaries such as Stripe, PayPal, card networks and their extortionate hidden fees 👿 We are currently looking for an energetic Head of Customer Success or Senior Customer Success offering an incredible opportunity to receive a competitive salary and meaningful equity shares in the hottest startup in … product team to provide client feedback and contribute to the continuous improvement of our platform. Retention and Growth: Implement strategies to drive customer retention and expansion, identifying upsell and cross-sell opportunities. Monitor client usage and engagement, intervening when necessary to ensure ongoing satisfaction. Feedback … drive product enhancements. Regularly update clients on new features, updates, and industry trends relevant to their business. Who you are Proven experience as a Customer Success Manager or similar role in a B2B environment ideally in payment You have an entrepreneurial spirit/experience with a strong growth mindset more »

re currently recruiting for the Senior CRM Specialist role to be responsible for delivering best practice in CRM and Loyalty by developing and managing customer retention activity. You will use data-driven insights to develop the CRM strategy and roadmap working closely with the Commercial Director to … to optimize open rates, click-through rates, and conversion. · Loyalty Program Enhancement: Assess and enhance the effectiveness of our existing loyalty program to increase customer engagement and retention. Develop innovative loyalty initiatives and rewards that align with our customers' values and expectations. Work closely with data analytics to segment … the customer base and personalize loyalty rewards and communications. Monitor industry trends and competitor loyalty strategies to ensure our program remains competitive and appealing. · Retention Rate Improvement: Implement targeted retention strategies to reduce churn and increase customer lifetime value. Utilize CRM tools to create more »

We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing … priorities, a CX-M is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer dissatisfaction. WHAT WILL I BE DOING: Cultivate meaningful customer intimacy with a combined portfolio Improve customer satisfaction scores and NPS Improve customer more »

Customer Success Manager – Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London– Hybrid – 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude more »

roadmap, working closely with cross-functional teams to define product requirements, prioritise features, and drive product development initiatives that align with business goals and customer needs Ecommerce Strategy: Develop and execute a strategic roadmap for ecommerce growth, including sales targets, customer acquisition, retention, and optimisation of … shopping experience Digital Transformation: Lead the digital transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets … the needs and preferences of our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate more »

FRENCH SELECTION (FS) German speaking Customer Account Coordinator Location: Watford Hybrid Working Available Salary: circa £ 30,000 per annum plus benefits Ref: 8124ACG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8124ACG The Company: A well-established … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

FRENCH SELECTION (FS) German speaking Customer Account Coordinator Location: Watford Hybrid Working Available Salary: circa £ 30,000 per annum plus benefits Ref: 8124ACG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8124ACG The Company: A well-established … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

role for the right candidate with the right outlook. This could be a great opportunity for you to further your career in sales and customer account management, working in a sector where customers are going through much digital transformation. Your Idox team of experienced sellers and leaders will provide … you can apply your existing expertise to support our customers and develop new skills. You’ll be involved in capturing new opportunities, forward planning, customer awareness campaigns and the provision of timely and reliable management information to support Idox business strategy, goals and objectives. You will be presenting our … strong relationships with customers, connecting with key stakeholders and delivering to forecast. In this role, you will liaise with cross-functional internal teams (including Customer Services, Marketing, Product and Development) to improve the entire customer experience. This is an exciting time to be joining Idox. The company has more »

a talented and experienced CRM Manager to join our growing team. As the CRM Manager, you will be responsible for developing and implementing effective customer relationship management strategies to enhance client engagement, drive customer loyalty, and maximise revenue opportunities. Key Responsibilities: Develop and execute CRM strategies to increase … customer retention, satisfaction, and lifetime value. Collaborate with cross-functional teams to define customer segments, personas, and journeys. Utilise CRM tools and platforms to analyse customer data, track KPIs, and measure campaign performance. Design and implement targeted email marketing campaigns, including segmentation, A/B … testing, and automation. Stay abreast of industry trends and best practices in CRM, digital marketing, and customer experience management. Provide regular reports and insights to stakeholders on CRM performance, trends, and opportunities for improvement. Qualifications: Proven experience in CRM management, preferably within a digital marketing agency or similar environment. more »

hybrid events including international summits that ultimately result in community growth and sales. As Growth Marketing Manager, you will build marketing campaigns that achieve customer retention, engagement, and loyalty. This hands-on Marketing Manager role will include running demand generation or lifecycle marketing programs in collaboration with … hear from you! What do I need? Experience in demand generation marketing Brilliant data analysis skills A keen eye for detail Previous experience in customer acquisition and retention A passion for education/coaching, wellbeing, and personal growth/mindfulness 5+ years in B2C growth focused marketing more »

organised professional with a passion for delivering impactful content through email channels and optimising display ad campaigns. You will contribute to the enhancement of customer relationships and engagement through strategic email and display marketing efforts. We offer a salary of approximately £25,000 per annum, dependant on experience. More … and deploy targeted email content, including newsletters, promotions, and lifecycle campaigns. Implement audience segmentation strategies and personalisation techniques to deliver tailored content to different customer segments. Leverage customer data to optimise email targeting and messaging. Develop and maintain automated email programmes, including drip campaigns and customer onboarding … sequences. Optimise automation workflows to enhance customer engagement and retention. Collaborate with the Senior Retention Marketing Specialist to manage display advertising campaigns. Optimise ad placements, creative assets, and targeting to maximize visibility and engagement. Conduct A/B testing on email content and display ad elements to more »

out on our existing processes and train our SEO exec to deliver awesome results too. This can be gauged in the following ways: Client retention Client results Client feedback Development of junior SEO How much support you require General feedback/feeling from Repeat management Responsibilities & Duties Develop more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

SaaS Sales & Customer Success Specialist We are seeking a dynamic, experienced and customer-focused Sales and Customer Success Specialist to sell APIMS solutions directly to schools, SMEs and charities, and to work closely with our partners/resellers. As we are a start-up with a small … but growing team of dedicated professionals, you must be willing to undertake related activities, including marketing, sales admin and customer support. As the company grows, you will be able to specialise in the area of work you enjoy most, and have the opportunity to build and lead your own … team. SaaS Sales & Customer Success Specialist Key Responsibilities: Sales Development: Generate direct dales. Work with business partners/resellers to close deals where necessary. Conduct product demos and present solutions to prospective customers. Represent APIMS at conferences to boost brand visibility and generate leads. Customer Onboarding: Guide new more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm is beginning to use Machine Learning and AI within the role, so the ideal candidate more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm is beginning to use Machine Learning and AI within the role, so the ideal candidate more »

Oracle Responsys Marketing Cloud expert. To provide innovative solutions to our clients’ business needs by delivering and assisting in managing all stages of a customer project including demonstrations, design, development and implementation of the Oracle applications in which we specialise. Additionally, to play a leadership/guiding role to … Performing a senior technical role, guiding Consultants and client personnel on best- practice techniques; Performing a team leader role, leading and managing teams on customer projects; Coaches more junior consultants in the company’s delivery approach and standards; Designing and architecting solutions,consisting of but not limited to: Conducting … user experience focusedworkshops with customers Leading workshops and client meetings to understand the Business Requirements where further detail is needed; Eliciting and challenging the customer’s Business Requirements and potentially supporting the documentation of these requirements; Leading solution designs, describing how the Oracle application, or a module of the more »

SaaS-based Learning Management System powering the world's leading education programs. Our client helps large brands and fast-moving companies increase revenue, improve customer retention, and decrease support costs through external education. The platform includes all the tools an organization needs to create, manage, track, and more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm has some projects to automate in AI and then within 3-6 months will have more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm has some projects to automate in AI and then within 3-6 months will have more »

lines aligned with internal targets set by the Client Portfolio Leader. Driving service delivery in order to meet and exceed operational KPIs. Ensuring client retention and avoid attrition. Improving operational effectiveness. Managing costs and provide necessary financial information for business and audits. Operating as a commercial lead for more »