1 to 25 of 78 Remote Customer Retention Jobs in the UK

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote, UK Reporting To: Tim Banks Compensation: £40,000 - £45,000/year Description We are looking for a proactive, customer-centric Customer Success Manager, who will be the primary contact for a portfolio of our existing customers during their post-sales journey. The successful … candidate will be responsible for maximising value realisation for customers in their portfolio, along with customer retention and growth. Aptem is a rapidly growing remote-first start-up, so expect a dynamic and fluid environment, with all of the opportunities and challenges this entails. The CSM role will suit a proactive person who thrives on using their … role based within the UK, or hybrid based in our London office. Main responsibilities Primary post-sales contact and relationship owner for a portfolio of customers Accountable for achieving customer outcomes and customer advocacy Key role for ensuring customer retention and long-term relationship Ensure customers see value in new products and services, leading upsell More ❯

Principal Customer Success Manager (UK-Based Remote Role) IriusRisk is the industry leader in automated threat modeling and secure software design, working with clients that include four of the top 10 Globally Systemically Important Banks (G-SIBs). Every sector of the global economy is being transformed by software, yet vulnerabilities are too often exposed by increasingly sophisticated cyber … the Role IriusRisk is a fast-growing cybersecurity startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. As the Principal Customer Success Manager (CSM), you will play a pivotal role in ensuring the success and growth of our top-tier, enterprise customers. You will be responsible for leading strategic initiatives … to improve customer satisfaction, drive product adoption, and ensure customer retention. As a key member of our team, you will build strong relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences for enterprise customers. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve More ❯

Our client is looking for a Data Analyst to support customer retention across EMEA. This role will play a key part in understanding and improving customer experience, from product onboarding to lifecycle communications. You'll help them answer the big question - are they working? What you'll be doing: Partnering cross-functionally to design, roll out … and measure new customer experiences Leading A/B tests to measure and optimise customer retention strategies Defining KPIs and providing insights into what 'success' really looks like Building dashboards to make insights actionable What we're looking for: Strong analytical mindset; not just dashboards but the ability to break down problems logically A/B More ❯

accessible through innovative payment solutions. Operating across the UK and Europe, they’re transforming how consumers manage unexpected costs. As they expand, they’re investing in CRM to drive customer retention and engagement. The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You’ll be the … and offers significant autonomy and visibility from day one. Key Responsibilities Develop and own CRM strategy and execution across email, SMS, push, and in-app. Build and optimise automated customer journeys using Braze and Hubspot. Plan and execute lifecycle campaigns to drive customer retention and increase LTV. Collaborate with stakeholders across Marketing, Product, and Data. Lead … with commercial and technical teams. Comfortable in a fast-paced scale-up environment. Desirable: Experience working as the sole CRM professional or in a small CRM team. Exposure to customer journey mapping and performance analysis. Interest in fintech, automotive, or consumer tech sectors. Benefits Up to £55,000 base salary Hybrid working (2-3 days/week in Sheffield More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now! The SAP Academy for Customer Success is a global development program designed for talent who are early in their career Who You'll Become The Customer Success Manager (CSM) works directly with customers … to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM More ❯

Fully Remote | 🧠 Career-Defining Opportunity Are you ready to join a company on the brink of transformation — one that’s shifting from legacy operations into a tech-first, customer-led business model? Think of it as becoming the Amazon of the tool hire world — and data is at the heart of that journey. We’re looking for a Data … Analyst to support this exciting transformation and help shape the future of a brand-new digital platform. You’ll work alongside a forward-thinking data and marketing team, using customer insights to drive smarter decisions, more targeted campaigns, and long-term growth. This is not your average entry-level analyst role. You’ll be part of a high-impact … customer retention project, working with real business data, informing strategic decisions, and helping to bring a traditional industry into the future through technology. You can be a recent graduate or someone who has a few years commerical experience under your belt, really we are looking for the right mentality coupled with technical prowess. 🔧 About the transformation The More ❯

Fully Remote | 🧠 Career-Defining Opportunity Are you ready to join a company on the brink of transformation — one that’s shifting from legacy operations into a tech-first, customer-led business model? Think of it as becoming the Amazon of the tool hire world — and data is at the heart of that journey. We’re looking for a Data … Scientist to support this exciting transformation and help shape the future of a brand-new digital platform. You’ll work alongside a forward-thinking data and marketing team, using customer insights to drive smarter decisions, more targeted campaigns, and long-term growth. This is not your average entry-level analyst role. You’ll be part of a high-impact … customer retention project, working with real business data, informing strategic decisions, and helping to bring a traditional industry into the future through technology. You can be a recent graduate or someone who has a few years commerical experience under your belt, really we are looking for the right mentality coupled with technical prowess. 🔧 About the transformation The More ❯

of Maze's solutions on their business goals. Business Reviews: Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners. Customer Advocacy: Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with … success, leveraging internal resources and cross-functional collaboration. Renewal & Expansion: Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth. Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that … reinforces Maze's value proposition. WHAT WE ARE LOOKING FOR: Strategic Customer Success Experience: Minimum 5 years in a customer-facing role (e.g., customer success, strategic account management, or consulting) in a SaaS B2B environment, with a proven track record of driving adoption, retention, and advocacy for strategic accounts. Executive Presence: Confidence and expertise in More ❯

Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Strategic Customer Success team for … strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Learn more here. About the Role We are looking for empathetic, customer-centric individuals to join our team! An Enterprise Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made … in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive More ❯

techniques to uncover trends and patterns that inform our business strategy. Your insights will play a key role in shaping decisions across various business areas, including marketing, sales, claims, customer retention, fraud detection, and customer servicing. As a Data Scientist, you'll collaborate closely with cross-functional teams, including product management and engineering, to identify an … trends in data, providing insights to inform business strategy and decision-making. Develop predictive models to support decisions across multiple business areas, including marketing, sales, claims, retention, customer behavior, fraud detection, and customer servicing. Deploy machine learning models into production using AWS services, including SageMaker, S3, Feature Store, ensuring scalable, reliable, and monitored solutions that directly More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable … insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies More ❯

Head of Service Delivery | Basingstoke/Hybrid | £80,000 - £110,000 | Customer Success | Delivery Leadership | Fintech | SaaS | Agile | PMO | Implementation | Strategy | Growth | Culture Builder Are you the kind of leader who thrives in high-growth environments Do you know how to scale delivery teams while keeping customers genuinely happy I’m working with a fast-scaling fintech that’s … transforming how enterprise clients manage cash and payments. They’re on the hunt for a Head of Delivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success.You’ll be owning the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and Support. This is a strategic leadership role where … you’ll shape delivery frameworks, drive customer retention, and build scalable processes that actually work.You’ll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process’s sake. What you’ll be doing: Leading More ❯

shaping the future of how customers interact with a leading financial software ecosystem. This role offers a unique opportunity to blend strategic thinking with hands-on execution, transforming the customer experience from initial engagement to long-term advocacy. Join a team that's passionate about innovation and making a real difference in the lives of millions. Ready to transform … the digital landscape for small businesses? In this exciting role, you will champion the customer, using data and insights to craft seamless and intuitive journeys across web and mobile platforms. Collaborate with cross-functional teams to bring your vision to life, driving personalization and optimization strategies that deliver measurable results. This role is open for a limited time. Next … high volume of applicants, we may be unable to reply to each applicant individually. What You'll Do: Lead the design, development, and ongoing optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). Define the vision and key performance indicators (KPIs) for digital journeys, ensuring alignment with business goals and customer needs. Be the More ❯

shaping the future of how customers interact with a leading financial software ecosystem. This role offers a unique opportunity to blend strategic thinking with hands-on execution, transforming the customer experience from initial engagement to long-term advocacy. Join a team that's passionate about innovation and making a real difference in the lives of millions. Ready to transform … the digital landscape for small businesses? In this exciting role, you will champion the customer, using data and insights to craft seamless and intuitive journeys across web and mobile platforms. Collaborate with cross-functional teams to bring your vision to life, driving personalization and optimization strategies that deliver measurable results. This role is open for a limited time. Next … high volume of applicants, we may be unable to reply to each applicant individually. What You'll Do: Lead the design, development, and ongoing optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). Define the vision and key performance indicators (KPIs) for digital journeys, ensuring alignment with business goals and customer needs. Be the More ❯

shaping the future of how customers interact with a leading financial software ecosystem. This role offers a unique opportunity to blend strategic thinking with hands-on execution, transforming the customer experience from initial engagement to long-term advocacy. Join a team that's passionate about innovation and making a real difference in the lives of millions. Ready to transform … the digital landscape for small businesses? In this exciting role, you will champion the customer, using data and insights to craft seamless and intuitive journeys across web and mobile platforms. Collaborate with cross-functional teams to bring your vision to life, driving personalization and optimization strategies that deliver measurable results. This role is open for a limited time. Next … high volume of applicants, we may be unable to reply to each applicant individually. What You'll Do: Lead the design, development, and ongoing optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). Define the vision and key performance indicators (KPIs) for digital journeys, ensuring alignment with business goals and customer needs. Be the More ❯

About the Role Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure … that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer … teams working closely with the Onboarding Consultants team Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements Perform ongoing customer engagements to demonstrate value and track business outcomes (monthly meetings, QBRs, frequent C-level meetings, etc) Engage with internal and external stakeholders to improve customer retention More ❯

and positioning innovative marketing solutions that drive measurable business outcomes for our clients. This strategic leadership role will focus on delivering high-impact solution strategies that grow acquisition, increase customer retention, and boost lifetime value-ensuring our clients win and keep their best customers.Our Team's Mission: Accelerating sales by effectively marrying client needs with Epsilon solutions … technology role with a strong commercial lens. Proven experience leading go-to-market strategies, pricing initiatives, and solution development in data-driven marketing or technology environments. Strong understanding of customer lifecycle strategies-especially as they relate to acquisition, engagement, retention, and customer value. Demonstrated success in complex consultative sales cycles or enterprise-level solution selling. Exceptional … RFP responses as a strategic lead or SME. Experience doing product/solution demos Comfort with AdTech/Martech stack elements, such as: Business Intelligence & Analytics Platforms Identity Resolution & Customer Data Platforms (CDPs) Campaign Execution Tools (Email, SMS, Mobile, Social) Loyalty Product Experience in a matrixed organization or agency/consultancy environment. Click here to view how Epsilon transforms More ❯

our growing Managed Service Provider (MSP) business. This role combines leadership and client management, ensuring our Account Management team delivers exceptional service, achieves revenue growth, and builds long-term customer relationships. As the Team Leader, you will manage a team of Account Managers, providing coaching, guidance, and performance oversight while maintaining a personal portfolio of key accounts. You will … play a pivotal role in driving customer satisfaction, retention, and upsell opportunities across our IT managed services portfolio. Experience Lead, mentor, and develop a team of Account Managers, ensuring they meet and exceed individual and team targets. Own and manage a portfolio of strategic customer accounts, acting as the senior point of contact for escalations. Drive … customer retention and satisfaction by ensuring the delivery of a high-quality client experience. Work closely with technical teams, service delivery, and projects to ensure seamless support and solutions for clients. Develop account plans and growth strategies in line with company objectives. Track, analyse, and report on team performance, pipeline, and customer success metrics. Support the More ❯

product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯

product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯

Customer Account Manager - Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team … Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and … leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management. Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by More ❯

equitable environment. About the role An Enterprise Service Manager at Expereo plays a pivotal role in overseeing the service experience of large enterprise customers, ensuring seamless service delivery, exceptional customer satisfaction and continuous service improvement. This role requires a strategic, proactive approach to managing service operations, acting as a key liaison between customers, internal teams and global service providers. … The Enterprise Service Manager plays a vital role in customer retention and growth by delivering exceptional service performance, optimising response and resolution times and driving improvements in service management processes. Responsibilities Here are how your day-today responsibilities of the role will look like, but are not limited to: Act as the primary point of contact for … ensuring a high level of engagement and satisfaction. Conduct regular service reviews (Monthly or quarterly) providing insights into service performance, improvement initiatives and future service enhancements. Act as the customer advocate within Expereo, ensuring customer feedback and issues are addressed effectively across teams. Monitor and manage service performance against contractual SLAs and KPIs identifying and addressing gaps proactively. More ❯

Contact Center Customer Success Manager What you can expect The Contact Center Customer Success Manager (UK) will drive product adoption, customer satisfaction, retention, and expansion across Zoom's UK Contact Center customer base. This role spans all industries and serves as a strategic partner to clients. You will lead conversations with senior stakeholders and … You will proactively guide customers toward their desired outcomes. You will work closely with sales, marketing, and product teams to ensure success across a high-performing and diverse EMEA Customer Success team. About the Team Customer Success at Zoom is core to our "2.0 journey"-ensuring customers derive ongoing value from our platform. We partner closely with our … customers post-sale to build trusted relationships, maximize product usage, and align solutions to their evolving business needs. The EMEA Customer Success team is a diverse group of professionals based across the Netherlands, France, UK, and Saudi Arabia. As we scale, we are committed to delivering world-class customer outcomes and maintaining a collaborative and inclusive culture. What More ❯

SaaS Customer Support Manager We are seeking an experienced Customer Support Manager to lead and inspire a high-performing support team within a growing software business. You’ll oversee the day-to-day running of the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role where … your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention. Location: Milton Keynes – Hybrid (with travel across the UK, Ireland and occasionally overseas) Salary: £55,000+ depending on experience, plus bonus, pension and an excellent benefits package Requirements for SaaS Customer Support Manager 3+ years in a customer support position within a … quickly Experience with ITIL or service management frameworks is beneficial Previous exposure to AI-powered tools is desirable Confident stakeholder management and relationship building at all levels Responsibilities for Customer Support Manager Lead and develop a team of support analysts (including a team lead) to deliver exceptional customer service Manage the day-to-day helpdesk operations, ensuring SLAs More ❯

The next step in your customer success career begins here. Customer Success Manager - Emergency Services This is an entry-level role focused on supporting the CSM team with day-to-day customer interactions, reporting and research, while building the foundations for a career in Customer Success. Full-time Birmingham Hybrid What are we all about? Lots … and have fun along the way. You'll see our enthusiasm and passion for the work we do displayed throughout every interaction with us, whether it's on a customer call, on one of our wonderful webinars or at our flagship BIG Social event. What are our values? We graft We give a sh t Who do we work … sector, including with 41 of the UK's police forces, our track record speaks volumes about the value we bring to those on the front line. What's the Customer Success Manager role all about? Our Customer Success team develops collaborative and supportive working relationships with our diverse customer base to ensure the adoption and use of More ❯