1 to 25 of 60 Remote/Hybrid Customer Retention Jobs in the UK

with a fast-growing software organisation to appoint an experienced and commercially driven Director of Account Management to lead and scale a high-performing customer revenue function across the UK region. This is a strategic leadership role for a customer-focused commercial leader with a proven background … SaaS, retention strategy, and revenue growth. The successful candidate will lead a team of Account Management leaders and professionals, driving customer retention, Net Revenue Retention (NRR), expansion revenue, and long-term customer success outcomes. The role combines executive-level strategic leadership with ...

Retention & Renewals Manager – Drive Churn Reduction & Customer Retention Sheffield | Hybrid | competitive basic | 12-Month FTC (Maternity Cover) Lead a high-performing customer-facing team and take ownership of renewals, retention, and churn reduction for a global SaaS organisation. Candidates must have … Anna Maher Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead ...

About the role At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. In this role, you will be responsible for building a high-performing team, creating the systems and playbooks needed … scale, and ensuring our school, university, charity, and partnership customers achieve outstanding outcomes with Up Learn. You will own the strategy for customer onboarding, engagement, retention, and expansion, using data and insight to prioritise the highest-impact opportunities, improve customer experience, and maximise long-term customer ...

Customer Success Manager Salary: £45,000 £55,000 Location: Sheffield City Centre (Hybrid) Hours: Full Time Contract: 12 Month Fixed Term Contract Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join … well established, technology led business as their next Customer Success Manager, leading a high performing team and shaping the customer experience strategy. You ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership ...

Location : Stockton On Tees (hybrid) This role sits at the heart of how our client communicates with its customers. As an Email Marketing Associate – Customer Comms & Automation, you will own the lifecycle email programme – designing, building, and optimising the automated workflows and triggered communications that guide customers from conversion … through to long-term engagement. Working alongside a colleague who manages outbound cold email, segmentation, and re-engagement campaigns, your focus is firmly on customer-side communications: conversion journeys, onboarding sequences, usage nudges, lapsed customer recovery, and the full suite of sales funnel automations. ...

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR/…/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks ...

seeking a talented and customer focused professional to join our highly successful Customer Success Department. This is a fantastic opportunity to join a high growth B2B intelligence and data business in a red hot sector and play a major role in its next stage of growth and help … shape the future of the department. In 6 months, success in this role would be high customer retention, relationships built with senior stakeholders at top customers, identified at least one champion at each customer, strong partnership with the sales team, all meeting and feedback notes logged ...

Lead Product Manager, you'll be the architect of our customers’ digital lifecycle beyond acquisition. Your mission: to reimagine retention, loyalty, and customer value for millions of UK households. You'll set a bold vision for proactive, predictive, and personalised digital experiences - delivering world-class engagement, support … that vision into reality Main Responsibilities - You'll: Set the Vision: Define and communicate a bold, inspiring vision for digital retention and customer growth, making TalkTalk the envy of the industry. Drive Innovation: Lead the design and delivery of proactive, predictive, and personalised digital journeys - using ...

Customer Success Manager – UK Home-Based (Occasional Travel) Location: United Kingdom (Remote-first, with occasional travel to HQ in Oxfordshire area) We’re supporting a UK-based, high-growth SaaS organisation operating in the data resilience, backup, and cyber recovery space to hire a Customer Success Manager. This … high-impact role owning the end-to-end customer lifecycle – from onboarding and adoption through to renewal and expansion – ensuring enterprise customers maximise value from a mission-critical platform. The role sits at the intersection of Customer Success, Sales, and Technical Support, requiring someone who is equally comfortable ...

Customer Insight Analyst Hybrid – 1-2 days per week West Midlands based Full-time Up to £50,000 + up to 20% bonus We're supporting a large, well-established business in hiring a Customer Insight Analyst to join their Data & Analytics function on a permanent basis. This … hands-on role with real commercial impact, working with rich customer-level data to drive insight across multiple areas of the business. The role is well suited to someone who is equally comfortable writing complex queries and presenting findings to senior stakeholders — communication and storytelling skills matter here ...

travel when required) Salary: £26,000 – £30,000 per annum + performance-related bonus About the Opportunity CTA is looking for an ambitious and customer-focused Account Manager to join a growing business solutions and technology services organisation. The company supports organisations through digital transformation, operational improvement, and technology … driven solutions across a range of sectors. This role is ideal for someone looking to build a long-term career in account management and customer success. You’ll gain hands-on commercial experience, work closely with senior stakeholders, and develop the skills needed to progress into more advanced client ...

travel when required) Salary: £26,000 – £30,000 per annum + performance-related bonus About the Opportunity CTA is looking for an ambitious and customer-focused Account Manager to join a growing business solutions and technology services organisation. The company supports organisations through digital transformation, operational improvement, and technology … driven solutions across a range of sectors. This role is ideal for someone looking to build a long-term career in account management and customer success. You’ll gain hands-on commercial experience, work closely with senior stakeholders, and develop the skills needed to progress into more advanced client ...

Title Customer Success Manager (Strategic) Reports to Strategic Customer Growth Team Leader Location/work pattern Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month) 9.00 – 5.30 Mon-Fri Salary £50,000-£60,000 What … company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. As a rapidly scaling business with ambitious growth targets ...

CUSTOMER DATA AND INSIGHTS MANAGER * Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest * Salary up to £55,000 + bonus + strong benefits package * Key position sitting between data, CRM and marketing with regular stakeholder interaction * Apply online … contact Chelsea Hackett via WHO WE ARE? We're working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their customer experiences … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‐touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses ...

Customer Success Manager Location: Manchester (hybrid - office based with 1 day WFH) Salary: £30,000 - £45,000 DOE About the business This is an exciting opportunity to join a high-growth UK start-up and despite their early stages, the business has built an outstanding reputation for the quality … their space and scaling fast, while still retaining a close-knit, collaborative culture where individuals can genuinely shape how things are done. As Customer Success Manager, you'll sit at the heart of the revenue function and play a key role in driving long-term customer value, retention ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … spending accounts, with a view to retain with inflation. Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify ...

Lead), 3) 30min call with Simon, (Sales & CS Lead), 4) PostHog SuperDay (paid day of work). Read more about our interview process. Team: Customer Success Manager: Dana Zou Compensation: Please check our compensation calculator . Read more about how we hire and how we think about diversity & inclusion … cohort . We've since shipped more than a dozen products , including: A built-in data warehouse , so users can query product and customer data together using custom SQL insights. A customer data platform , so they can send their data wherever they need with ease. PostHog ...

have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result. The prime objectives of the role … foster the relationship between the company and the customer as well as handle any projects, accounts or issues that might be relative to that client To increase company sales and profit margin To increase the company active customer base To continually improve customer retention ...

operate at a high level. The Role We’re hiring an AI Revenue Operations Lead to run the operational backbone of Infobel’s existing customer base. You’ll work directly with Nathan (Head of Sales), owning the workflows that keep customers supported, invoices accurate, commissions clean, and revenue flowing. … This role sits at the intersection of: customer operations, finance operations, and AI-enabled workflows. You’ll be customer-facing enough to jump on calls, analytical enough to live in spreadsheets, and operational enough to build repeatable systems that scale. What You’ll Do Manage ongoing customer ...

redefining software for the logistics, transport, and warehousing industries. Our focus is on delivering high-performance logistics technology that improves planning, execution, and customer communication. We provide specialist solutions for the sector, tightly integrated with ERP platforms to support end-to-end and final-mile delivery operations. We live … breathe our motto Making Logistics Technology. Better. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. Were looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology ...

redefining software for the logistics, transport, and warehousing industries. Our focus is on delivering high-performance logistics technology that improves planning, execution, and customer communication. We provide specialist solutions for the sector, tightly integrated with ERP platforms to support end-to-end and final-mile delivery operations. We live … breathe our motto Making Logistics Technology. Better. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. Were looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology ...

Points Customer Success Manager position Leading Hospitality Tech Software Platform Salary circa £50K + 10% Bonus + Future Equity Options Strong UK growth and looking to scale function ASAP Hybrid Role based in London About The Company Scale Up – Hospitality Software working with hospitality groups, multi-site operators … market – Offer a genuine solution to a real-time issue! Hybrid working Huge growth planned for this year and beyond! About the Role Customer Success Manager Role Developing strategies to increase customer retention and satisfaction as well as supporting with onboarding Collaborating with the sales team ...

values-driven approach. We're now looking for a driven and delivery-focused Project Manager to take end-to-end ownership of customer and internal projects across our professional services portfolio. The Role As a Project Manager at Formation Tech, you'll be the key person responsible for delivering … high level of autonomy, you'll manage everything from sales handover through to service desk transition, working closely with technical teams, leadership, and senior customer stakeholders along the way. You'll have real commercial responsibility, contributing to project P&L, WIP control, and billing readiness, while also playing ...

Customer Success Advisor Location: Gateshead, Tyne and Wear Salary: £25,000 benefits Hours: Full time, office-based (1 day WFH available after 6 months) About the Company We're partnering with a fast-growing organisation within the UK's education technology sector. They are known for delivering innovative digital … collaborative environment where employees are encouraged to develop and contribute to continuous improvement. The Opportunity This is a great opportunity to join an established Customer Success team in a role focused on customer support, account coordination, and administration. As a Customer Success Advisor, you'll ensure customers ...