1 to 25 of 175 Remote Customer Retention Jobs in the UK

provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … more: Role Overview We're looking for a strategic and hands-on CRM leader to own and optimise our use of the HubSpot CRM, driving improvements across the full customer lifecycle-from lead generation through to retention and upsell. Reporting into the Head of Marketing, you'll work closely with Digital Marketing, Product Marketing, and Sales teams … ensuring data integrity, segmentation accuracy and platform optimisation. Develop and maintain lead scoring models and lifecycle stage definitions to enhance targeting and nurture journeys. Identify and deliver improvements across customer touchpoints to enhance the user journey and drive conversion. Work with Sales and Marketing managers to enrich and extend our prospect data and get that into HubSpot in a More ❯

with clients. Ability to build and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets are essential traits for driving … ability to thrive in a fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. More ❯

site optimization roles Experience with Adobe Analytics, Google Analytics, or similar web analytics tools and tag management tools Strong understanding of digital media, performance marketing, and emerging channels for customer acquisition and retention Proficiency in Excel and PowerPoint Excellent communication skills with the ability to influence decision-makers and internal clients Critical thinking and problem-solving skills … Excellent time management and ability to prioritize multiple work streams Nice-to-haves : Experience with Customer Data Platforms (CDP) and Data Management Platforms (DMP) such as Segment, Tealium Audience Stream, and Adobe Audience Manager. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office More ❯

supported by our world-class team of industry experts. Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more! Sr Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional with a demonstrated ability to successfully deliver on Relo Metrics and client goals. This is a … hybrid role with the expectation to work in our London office 2-3 days a week. At Relo Metrics, the Customer Success team's key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We build strong relationships with … key stakeholders across client organizations to earn trust as thought leaders. The Senior Customer Success Manager will manage a portfolio of Enterprise and SMB clients, focusing on client retention and upsell. Your strategic account management will enable product optimization and industry best practices. You should have a strong passion for sports, previous hands-on account management experience More ❯

SVP Data & Insights Contract: 6 months FTC Location: London/Hybrid (3 days a week) About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences … for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay … and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last More ❯

SVP Data & Insights Contract: 6 months FTC Location: London/Hybrid (3 days a week) About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences … for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay … and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Design and execute experiments to test marketing hypotheses : Design, develop, and implement a range of experiments which will test and validate hypotheses across channels, segments and … audiences which will derive actionable insights and decision making. Develop predictive models: develop, test and implement predictive models to inform business decisions, such as customer segmentation, retention models and customer lifetime value. Communicate results and engage with stakeholders : Effectively communicate complex technical concepts and findings to both technical and non-technical stakeholders. Present insights and recommendations More ❯

Amazon Seller Central and other marketplaces, ensuring optimal product listings, pricing, and promotions. Provide local market insights to the D2C online shop team enhancing user experience, conversion rates, and customer retention. Coordinate with internal teams to ensure cohesive branding and messaging across all channels. Performance Marketing & Advertising Steering performance marketing campaigns across marketplaces and the D2C channel, focusing on … ROI and customer acquisition. Working alongside the Head of Online Shop to ensure cohesion between channels in UK and the overarching marketing/promotion strategy. Monitor and analyse campaign performance, adjusting strategies to meet KPIs. Cross-Functional Collaboration Work closely with the Purchasing and Logistics teams to forecast stock requirements and manage supply chains. Collaborate with Customer Service … and Supply Chain departments to ensure a seamless customer experience. Lead the UK B2C team, fostering a culture of innovation and continuous improvement. Market Expansion & Innovation Identify and evaluate opportunities for expansion into new marketplaces and social commerce platforms. Stay abreast of industry trends, competitor activities, and emerging technologies to inform strategic decisions. Implement innovative solutions to enhance customer More ❯

join the Product Marketing team. In this role, you will be responsible for creating and delivering GTM strategies and materials that enable revenue growth, drive product adoption, and support customer retention. At Xeneta, Product Marketing reports into the wider Product Management organization and we work most closely with the Value, Marketing, Sales, and Customer Success teams . Please … Key Responsibilities Collaborate with Product Management to understand product features, benefits, and differentiators to create compelling value propositions, identify opportunities for innovation, and contribute to roadmap planning. Define target customer segments and develop customer personas by conducting market/voice of the customer research, and competitive analysis to identify trends and opportunities. Create and test research-based … market (GTM) planning for new products and features within your designated pillars, ensuring alignment with overall business objectives. Develop enablement and marketing materials/copy for prospects, customers, partners, customer success (CS), and sales teams that support the overarching value proposition, pricing, and targeted customer segments. Partner with the Marketing Team to create engaging content and campaigns that More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For : Proven experience in building and launching AI-driven products, ideally generative AI … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For : Proven experience in building and launching AI-driven products, ideally generative AI … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For : Proven experience in building and launching AI-driven products, ideally generative AI … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For Proven experience in building and launching AI-driven products, ideally generative AI … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

and documentation that foster informed decision-making and ensure accountability for the product lifecycle. Build consensus across the company, leveraging user interviews, stakeholder feedback, and beta programs to meet customer expectations. Engage closely with marketing, training, support, and sales teams to craft go-to-market strategies that ensure the success of new products. Establish and track feature success metrics … JIRA. Proven track record as a Senior Product Manager in a B2B environment with tangible experience managing product and feature development from concept to GTM. A flair for driving customer engagement through intuitive user experiences, ensuring customer satisfaction and retention. Proficiency in creating detailed API product requirements, managing backlogs, and conveying these to development teams. Exceptional communication skills More ❯

and documentation that foster informed decision-making and ensure accountability for the product lifecycle. Build consensus across the company, leveraging user interviews, stakeholder feedback, and beta programs to meet customer expectations. Engage closely with marketing, training, support, and sales teams to craft go-to-market strategies that ensure the success of new products. Establish and track feature success metrics … JIRA. Proven track record as a Senior Product Manager in a B2B environment with tangible experience managing product and feature development from concept to GTM. A flair for driving customer engagement through intuitive user experiences, ensuring customer satisfaction and retention. Proficiency in creating detailed API product requirements, managing backlogs, and conveying these to development teams. Exceptional communication skills More ❯

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience … Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience … Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C-Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of More ❯

Our client is looking for a Client Support Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills.Sales skills an advantageConfident on the phone, telesalesIT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers from T& to … T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive and may be expanded according … to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales & Upselling Opportunities: Identify More ❯

Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers … from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive and may … to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales & Upselling Opportunities: Identify More ❯

opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and … inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Client Manager to join our sales team. The Client Manager is responsible for owning and developing strategic relationships with key customers, ensuring long-term account retention, growth, and … revenue growth. Key Responsibilities Pipeline Management: Build and maintain a healthy sales pipeline across all stages - early opportunity identification, proposal development, and closing - to ensure consistent quarterly performance. Client Retention: Develop and deepen trusted relationships at all levels within the client organisation to support contract renewals and long-term retention. Relationship Building: Actively grow stakeholder relationships, including executive More ❯

with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base … across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your … the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line More ❯

About the role: At Definely, the success of our business is inherently intertwined with the success of our customers. As an Enterprise Customer Success Manager, the primary purpose of your role is to: proactively ensure that our customers achieve their desired outcomes whilst using our products; and increase customer satisfaction, adoption and engagement with Definely's suite of … products. Key Responsibilities: Manage a portfolio of Enterprise customers. Understand the customer journey, identify pain points and bottlenecks and find innovative ways to improve the customer's overall experience. Keep track of customer churn and customer satisfaction and identify ways to improve the customer experience. Collaborate with our customers to ensure that our product is … launched effectively into their business. Become a Definely product expert and educate the customer and end-users about the power and benefits of our product Deliver training sessions and workshops to ensure product adoption and retention of end users Be the voice of the customer and feed this back to Definely Drive customer growth and More ❯

About the role: At Definely, the success of our business is inherently intertwined with the success of our customers. As an Enterprise Customer Success Manager, the primary purpose of your role is to: proactively ensure that our customers achieve their desired outcomes whilst using our products; and increase customer satisfaction, adoption and engagement with Definely's suite of … products. Key Responsibilities: Manage a portfolio of Enterprise customers. Understand the customer journey, identify pain points and bottlenecks and find innovative ways to improve the customer's overall experience. Keep track of customer churn and customer satisfaction and identify ways to improve the customer experience. Collaborate with our customers to ensure that our product is … launched effectively into their business. Become a Definely product expert and educate the customer and end-users about the power and benefits of our product Deliver training sessions and workshops to ensure product adoption and retention of end users Be the voice of the customer and feed this back to Definely Drive customer growth and More ❯

Project & programme oversight: Experience overseeing multiple digital projects, managing budgets, timelines, and cross-functional teams. Strategic planning & account growth: Ability to develop and execute strategies for account planning, client retention, and business development. Sales, pitching & proposal development: Experience in developing and delivering compelling pitches and proposals to secure new business. Responsibilities of the role: Collaborate with the CSO More ❯

Business Development Manager you will have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result. The prime objectives of the role are to: - To foster the relationship between the … company and the customer as well as handle any projects, accounts or issues that might be relative to that client To increase company sales and profit margin To increase the company active customer base To continually improve customer retention To meet annual team and individual budget as set by the SMT UK and International travel … leads through management of sales pipeline Establish new and maintain existing relationships with buyers and key decision makers Introduce Technical & R&D/NPD teams to existing and prospect customer base Develop new relationships with new clients be they direct customers or potential agents and distributors Contribute to external marketing communications where required Utilise, review and update the client More ❯

value from our solutions while helping M2030 grow and innovate. The role: As a Key Account Manager, you will own and develop key client relationships, ensuring client satisfaction, retention, and growth. You will work closely with global brands, helping them leverage M2030's platform to achieve their supply chain decarbonisation goals. Additionally, you will contribute to internal projects … a strong ability to manage complex relationships, influence senior stakeholders, and identify new revenue opportunities. Requirements Principal Responsibilities: 1. Drive Revenue Growth & Business Expansion Secure renewals: Ensure high client retention rates by maintaining strong relationships and demonstrating ongoing value. Develop revenue streams: Identify upsell and cross-sell opportunities, introducing clients to new products and services. Commercial strategy: Develop … Mentor & collaborate: Support and line manage junior team members, share insights, and contribute to a strong team culture. Knowledge, Skills, Qualifications and Experience: Essential Strong experience in account management, customer success, or sales within B2B SaaS, sustainability, or supply chain industries. Experience of working in a technology business Proven ability to drive revenue through renewals and upselling. Strategic thinker More ❯