1 to 25 of 184 Customer Retention Jobs in the UK

Marketing Manager will... Design and implement targeted campaigns to engage the estate agent database. Collaborate with product and sales teams to identify customer pain points and develop effective content strategies. Analyse campaign performance to drive data-informed decisions and enhance future engagement strategies. Ensure retention efforts align with the brand voice and contribute positively to customer perception and loyalty. Manage communication channels to maintain consistent and engaging dialogue with the audience. Essential Skills: Proven experience in managing customer retention and engagement campaigns, ideally in B2B software or property markets. … skills to evaluate campaign effectiveness and adapt strategies accordingly. Excellent collaboration and communication skills for cross-functional teamwork. Creative problem-solving abilities to address customer challenges and improve retention. Deep understanding of customer journey mapping and targeted content creation. Benefits: Flexible working arrangements 25 days annual leave + more »

Working with our in-house supply/sales team to ensure we recruit and optimise the right vendors in the right locations to satisfy customer demand. Driving customer demand in those areas where we have availability with performance marketing. Performance Marketing You will be directly responsible for refining … monthly reports. You will report to the Chief Commercial Officer. Experience, Qualifications and Skills Must have: 4 years experience scaling an ecommerce business, covering: Customer acquisition (managing both paid search/social, SEO and affiliates/partnerships) campaigns Customer retention initiatives UX Proficient in GA4 and more »

Operations team. The successful candidate will work as part of a team responsible for processing orders for all of Chess’ core products along with customer cancellations whilst maintaining a high level of customer service. “a great place to work, a great place to be a customer” The … Chess core products; · Ensure the orders you manage are planned, run to time and to cost; · Managing the implementation, planning and roll out of customer orders within the agreed timescales; · To accurately and efficiently review all cancellation correspondence received into the business and act as a central point for … complete all duties with the aim of contributing to the team’s main objectives of retaining key performers and Service level agreements; · Analyse the customer journey and review areas for improvement to assist towards customer retention; · Calculating and applying termination fees in accordance with industry regulations more »

Customer Relationship Management Manager (Cyber Security) Location: Battersea, London with regular UK travel to customer locations Salary: £50 000 -£60 000+ commission Ideally you will hold SC or DV clearance during the time of application Join a leading organization in the field of cybersecurity/cyber defence dedicated … information architecture, and operations. They help organisations protect their business with expert end-to-end cyber security solutions. WHAT WILL YOU DO? As a Customer Success Manager, you will be at the forefront of delivering outstanding customer service, increasing retention and satisfaction across our contracts, and … with customers’ needs to build and maintain strong relationships. -Foster positive relationships with customers to ensure long-term loyalty and satisfaction. -Create and follow customer success plans to ensure positive outcomes and support company strategy. WHAT WILL YOU NEED TO BE SUCCESFUL? -Around five years professional experience gained within more »

markets, focusing on growth opportunities and building a strong team. Oversee operational workflows, recruitment, and synergy between regional teams. Develop and implement marketing, retention, and CRM strategies to drive growth and revenue. Ensure compliance with legal frameworks and robust risk control measures in online gambling and crypto industries. … of expanding businesses into new markets, especially Western markets. Extensive knowledge of trends and dynamics in the crypto gaming industry. Strong background in marketing, customer retention, and CRM strategies. Expertise in payments, risk control, and operational processes in online gaming. In-depth understanding of legal and regulatory more »

Identifying opportunities for improvement and inspiring colleagues to realise them Maintain accurate records including stakeholder details, meeting notes and tasks Contribute to our overall customer retention strategy by ensuring successful implementation of the service offer Identify and qualify opportunities to improve revenue, working in close collaboration with more »

business opportunities, including potential markets, clients, and partnerships. Client Relationship Management Client Acquisition : Identify and approach potential clients to generate new business leads. Client Retention : Maintain and strengthen relationships with existing clients to ensure repeat business and customer loyalty. Customer Feedback : Gather and analyse client feedback … to improve service offerings and customer satisfaction. Proposal and Contract Management Proposal Development : Oversee the preparation of proposals, presentations, and bids for new projects. Contract Negotiation : Negotiate contracts with clients, ensuring favourable terms and compliance with company policies. Bid Management : Manage the bid process from inception to submission, ensuring more »

data journey and being their trusted partner. Business Development Coordinate with the Data Analytics & Engineering Lead and Data Science Lead to enable a smooth customer transition between the different development phases. Taking ownership, meeting deadlines, whilst building exceptional quality outputs Exceptional team management skills that will enable the management … and coaching technical and non-technical analytics teams. Experience of influencing non-technical executive stakeholders from around the business Experience in business development and customer acquisition and retention Preferred Qualifications: Experience of working with Azure DWH, Data factory and SSIS/Analysis Services. Familiar with some of more »

breaking innovations and our commitment to environmental sustainability and using our business to promote social justice in the World. We have a market-leading customer service record and average 4.9* product and service reviews globally – we do not like to do things by halves! Our mission is to support … managing and growing our affiliate marketing program to maximise channel sales. Your efforts will contribute to driving traffic, improving website conversion rates, and fostering customer engagement and retention. This role offers a unique opportunity to significantly impact the growth and success of our E-Commerce operations, which are central more »

entering the digital landscape and offering full wireless systems. Our digital vision offers the following value propositions: Increased revenue for Hyfire partners through improved customer retention Increased profitability for Hyfire partners through improved resource management and allocation Ability to grow business from new opportunities by maximising resources … online technical support services and other digital solutions that can be integrated into existing and evolving ecosystems. Our work focuses on developing innovative, connected, customer centric and personalised products and solutions that nurture the evolution of the sectors where we play. Our Purpose Shaping a safer world through innovation. … Our Values Stay close to the customer: Listen carefully, delight and exceed customer expectations. Think digital: Continually grow and change. Challenge assumptions and grasp digital opportunities. Act transparently: Play to win, but not at the expense of the others. Be fair and honest in all that you do. more »

re seeking talented individuals to join us on our ambitious journey. What We Need We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be responsible for … to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services. Your Responsibilities Ensure high customer satisfaction by providing excellent customer service. Be responsible for proactively contacting customers to ensure continued use of our services. Conduct outbound calls to … experience with onboarding at Paynt, address any concerns and offer other additional products and services. Identify opportunities for upselling and cross-selling based on customer needs and preferences. Build and maintain strong relationships with customers by demonstrating empathy, active listening, problem solving skills and understanding when dealing with customers. more »

content manager and team, develop and implement link building strategies focused on achieving organic reach and SEO KPIs Maintaining the agency's high client retention rate by developing and fostering long lasting client relationships Working alongside SEO Head to expand the project base revenue to a retainer base more »

a positive and value-driven experience for clients and foster long-term relationships, ensuring Corporate Solutions reaches outstanding customer satisfaction scores and client retention targets. You will act as a Subject Matter expert focusing on proactively reaching out to clients, remotely or in-person. Comprehensive training will … training on new product/workflows/enhancements Develop and execute strategies to reduce client churn, retain existing clients, and drive Net Revenue Retention Working closely with Sales/Account Managers to identify the opportunities to expand the accounts, and highlight at-risk situations Working with internal stakeholders … and represent any market-specific user needs and/or requirements Participating in ad-hoc projects with the view to improve client satisfaction, client retention and growth, education and internal workflow Minimum Qualifications Excellent written and verbal communication skills in English & German Previous B2B experience and proven ability more »

and visual brand, for their SaaS company. You’ll be the sole designer, working with the marketing team to produce web pages, which impact customer retention. They want someone who can elevate their website and visual identity to 'good' to 'outstanding'. Ideally working in-house or working for more »

focused on driving revenue growth through effective management of existing client relationships. Leading the function, you will oversee strategies for maintaining high levels of customer satisfaction, retention, and expansion. This involves setting clear goals, providing guidance, and monitoring performance metrics to achieve optimal results. You will collaborate … closely with sales and marketing teams to identify opportunities for upselling or cross-selling our portfolio of products, aiming to maximise customer lifetime value. Additionally, as the Head of Account Management for the Private section you will act as a customer advocate within MHR, gathering feedback and insights … to inform product development and enhance service offerings. By fostering strong client relationships and advocating for customer needs, you will contribute significantly to MHRs overall success and growth. Responsibilities: To ensure the delivery of the Account Management revenue target in line with the company’s business plan. To ensure more »

you will play a crucial role in enhancing and expanding our current Dynamics 365 environment, integrating it into all facets of our sales, marketing, customer data management, and engagement strategies. Your responsibilities will include: Taking product ownership of the Dynamics 365 platform in the UK, covering Sales (CRM), Client … Care, Field Services, and Customer Voice. Managing the deployment and customization of the Microsoft Dynamics 365 environment to align with business needs and requirements. Gathering and documenting business processes, and advising on future state improvements. Acting as the primary contact for Microsoft Dynamics internally, offering daily support to super … all data feeds comply with GDPR. Managing the UK CRM/Lead Management strategy in alignment with business objectives. Overseeing the development of a customer lifecycle journey, identifying touchpoints, opportunities, recommendations, and strategies at each stage. Building, executing, and optimizing targeted automated sales/marketing journeys to boost lead more »

to further elevate our standing as a leading IT Managed Services Provider. With a proven track record in outstanding customer service and client retention, we have experienced remarkable growth since our transformation into the MSP space five years ago. The ideal candidate will bring a wealth of more »

delivery of technical services to a high end commercial site. You will be a key member of a successful team working closely with the customer to ensure tge clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of … services Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics more »

Baltic Apprenticeships are excited to work alongside our clients who were formed in 2006, they boast an outstanding customer retention rate. Companies that use them for the first time continue year after year. What do they stand for? Integrity, Trust, Communication, and Service. Join their award-winning … IT support and Cyber Security Hardening Services team and benefit from a customer service-focused approach with an industry-leading 90+ Net Promoter Score. If you would like to be a part of their team, apply now! In this role, youll work towards your IT Support Level 3 Apprenticeship … delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Answering customer calls and logging and raising tickets Fixing PCs, installing software, and troubleshooting issues Providing first-line service desk support via telephone and remote access Determining compatibility of hardware/software upgrades before more »

to add value Experience in delivering presentations to clients and effectively managing external stakeholder relationships, with a strong emphasis on strategies aimed at client retention and satisfaction Demonstrated proficiency in both written and verbal communication, effectively articulating complex ideas clearly and concisely to diverse audiences, both internally within more »

Development: Support and implement eCommerce digital marketing strategies in alignment with business objectives and segmentation strategy (email, search & shopping, paid social, web) focusing on customer acquisition, retention, and loyalty. Performance Analysis: Lead channel development initiatives through detailed performance reporting and analytics, including A/B testing, to more »

this role, you will be responsible for installation, qualification, preventative maintenance and repair of Bioanalytics systems such as Incucyte, Octet, iQue and CellCelector on customer sites mainly in the Oxfordshire area whilst delivering excellent customer service. On occasions you will be required to travel to other sites in … near Oxford, Reading, Slough or Swindon area. Grow with us Your Responsibilities On a daily basis you will be responsible for providing services and customer support during field visits You will manage installation, qualification (IQ,OQ,PQ), preventative maintenance, fault finding and repairs for Bioanalytics systems Troubleshoot instrumentation and … instruments You will produce timely and detailed reports for equipment Follow the companys procedures and policies as well as ISO and GMP standards on customer sites You will work closely with the technical team such as Field Application Specialist, Technical Sales Specialist, Technical Support Engineer and Sales team and more »

and repairing commercial warewashi ng equipment, including under-counter, pass-through, and rack conveyor dishwashers. Your primary objective is to ensure excellent service quality, customer satisfaction, and retention while maximizing profitability. You will perform on-site installations, diagnose, and resolve technical issues, and generate detailed service reports. … Following company protocols, you will collaborate with the technical team, share informat ion, and make recommendations based on customer requirements. Ownership of goals and targets, such as response times, first-time fix rates, customer satisfaction, stock management, productivity, and teamwork, will be essential to your success in this more »

the successful delivery of technical services to the highest standard. You will be a key member of a successful team working closely with the customer to ensure the clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of … services Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics more »

strong relationships with existing clients. Identify client needs and provide appropriate IT solutions and services. Regularly review client accounts to ensure high levels of customer satisfaction and retention. Sales Activities Proactively contact potential and existing clients via phone, email, and other communication channels. Conduct thorough research to identify new … business opportunities. Present and demonstrate CCS Medias product and service offerings to clients. Negotiate contracts and close sales to achieve individual and team targets. Customer Service Provide exceptional customer service and support to clients. Handle client inquiries, issues, and complaints in a timely and professional manner. Reporting and … sales reports and forecasts for management. Analyze sales data to identify trends and opportunities for improvement. Collaboration Work closely with other departments, including marketing, customer service, and technical support, to ensure a seamless client experience. Participate in team meetings, training sessions, and sales events as required. Key Skills & Experience more »