3 of 3 Customer Support Analyst Jobs in the UK

Customer Support Analyst Location: Howden Department: IT Ops Job Type: Full time Contract Type : Permanent About Us. PA Media Group is the UK and Ireland’s national news agency and a trusted multi-media content provider for print, web, mobile, and broadcast. For over 150 years, we’ve delivered fast, accurate and dynamic coverage of news, sport … welcome and supported. We celebrate diverse backgrounds, experiences and perspectives. If you require adjustments at any stage of the recruitment process, please let us know — we are here to support you. The Role. We’re looking for a proactive and customer-focused Customer Support Analyst to join our IT Operations team based in Howden, East … ensuring accurate prioritisation through impact and urgency. Diagnose and resolve incidents wherever possible at first contact. Provide clear, timely updates to users, managing expectations throughout. Escalate issues appropriately to support teams or suppliers. Contribute to the Customer Support knowledge base and share knowledge with colleagues. Monitor the IT estate and proactively identify potential issues. About You. To More ❯

Senior Customer Support Analyst, Regulatory Reporting page is loaded Senior Customer Support Analyst, Regulatory Reporting Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety … of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services). The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising … the data centre staff, as Regulatory Reporting is a hosted solution. Enter the key responsibilities of the role: As a Regulatory Reporting helpdesk team member, we respond efficiently to customer queries and carry out Tier 1 investigation of reported problems in accordance with SLAs. Tickets are handled via the Customer Portal which is hosted in Salesforce. We raise More ❯

Home Office DDaT - Junior Service Desk Analyst Job Description Junior Service Desk Analyst Location: Sheffield - Vulcan House Steel Hybrid - 60 - 40 - 3 days in the office Hourly rate: £13.85 (Shift enhancement of around 8% TBC based on rota , hourly example based on 8% - £14.81 ) Working Days/Hours: 8 hours per day between the hours of 7am and … .An appropriate allowance will be paid according to the extent of your commitment as detailed above. List the duties/responsibilities: You will be responsible for delivering high quality, customer focused 1st line support to users across the Home Office estate and will play a key role in the provision of IT service support at the Home … point of contact for Home Office users supporting incident and problem resolution activities, engaging with other DDaT teams and/or suppliers as required Providing high quality first-line support for all user support queries, requests and incidents, in line with incident and request fulfilment management processes and procedures Supporting effective management of issues and queries raised through More ❯