CCaaS CoE Solution Architect
- Location
- Greater London, England, United Kingdom
ensure that the proposed solutions meet their customer experience and operational requirements. The role requires expertise across various CCaaS technologies, including telephony, integration, data security, and operational service systems, as well as a deep understanding of the strengths and weaknesses of different CCaaS cloud vendors. NiCE CXone … Architecture•Oversee technical validation to confirm the feasibility and alignment of solutions with customer objectives.•Design end-to-end CCaaS solutions to ensure scalability, security, and performance. Also, to ensure solutions align with enterprise architecture frameworks, leveraging reusable patterns and future-proof designs.NiCE CXone Solution Design•Design ...