Lead Client Success Manager - B2B SaaS Fintech
- Location
- Greater London, England, United Kingdom
Oversee and contribute to successful client onboarding in partnership with Client Delivery, Product Specialists, Data Operations, and Product Ensure clients achieve time-to-value, complete activation milestones, and establish healthy adoption patterns Manage a portfolio of accounts with structured governance, regular reviews, CRM notes, management reporting, sentiment tracking, risk … planning Assess platform utilisation, identify risks to GRR, and drive corrective action Develop expertise in investment products, performance analytics, reporting workflows, and Sesame’s data structures Identify platform issues, data inconsistencies, and blockers to client optimisation; work with Support, Product Specialists, Product, and Engineering to resolve root ...