SOC Shift Lead - Internet Service Provider
- Location
- West Yorkshire, England, United Kingdom
alerts, taking initial ownership of high-priority or complex incidents, and ensuring proper escalation to customers and Senior SOC Analysts. Make sound, data-driven decisions to facilitate effective triage, investigation, and escalation in line with operational standards. Conduct regular quality assurance (QA) of tickets to ensure … Analyst Shift Lead management, including chairing shift meetings, monitoring SLAs, quality assuring tickets and mentoring/coaching other analysts Escalation decision making Customer focused and able to communicate (both written and verbal) Salary £38,500 plus 20% shift allowance #J-18808-Ljbffr ...