Desktop Support Specialist
Ulverston, England, United Kingdom
Ampstek
Ampstek Ulverston, England, United Kingdom Desktop Support Specialist Ampstek Ulverston, England, United Kingdom 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Ampstek Talent Acquisition UK & Europe | Ampstek | B. com, MSW Job Role: IT Support Job Location: Ulverston UK … Job Type: Contract Duration will be 1 Month (Replacement Contract) Job Description: Key Responsibilities: • Provide first-level technical support to end-users via phone, email, or chat. • Experience in providing technical & customer support in Application, Maintenance, Development, Support (ADMS) • Assist in the setup and configuration of new software, basic hardware and network issues. • Log and track all … incidents and service requests in the ticketing system. • Escalate complex issues to higher-level support teams as necessary. • Follow up with users to ensure issues are resolved and provide updates on the status of their requests. • Maintain and update knowledge base articles and documentation. • Participate in team meetings and contribute to continuous improvement initiatives. Seniority level Seniority level Associate More ❯
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