Customer Support Engineer
- Hiring Organisation
- Us3 Consulting
- Location
- Edinburgh, Scotland, United Kingdom
aggregation, forecasting, optimization, scheduling, and dispatch Participate in 24x7 on-call rotation for critical incidents Ensure adherence to ITIL processes (Incident, Problem, Change Management) Required Qualifications Bachelor’s degree in Electrical Engineering, Computer Science , or related field (or equivalent experience) 3+ years experience in application support, energy management systems, or grid operations platforms Strong understanding of DERMS functions and distributed energy resources (solar, wind, batteries, EVs) Proficiency in Linux/Unix , databases ( SQL/Oracle/PostgreSQL ), and APIs/integration tools Strong troubleshooting across application, middleware, and network layers Experience with monitoring tools ( Splunk, Grafana ...