1 to 25 of 31 Remote Escalation Management Jobs in the UK

our organization. This role is critical in ensuring system stability, performance, and usability that support business operations. It is a hands-on role, acting as a technical expert and escalation point, bridging gaps between IT, users, and vendors while driving high service standards. The role will be part of the Application Support team. Key Responsibilities: Provide advanced technical support … for enterprise applications across Windows, macOS, and Linux platforms. Configure network protocols and troubleshoot network layer issues. Serve as the escalation point for complex incidents and application issues, driving resolution end-to-end. Collaborate with development teams, infrastructure, and vendors to diagnose and resolve bugs, performance issues, and outages. Lead application upgrades, patch management, UAT, and post-deployment … cross-functional collaboration with business units, IT teams, and external vendors. Strategic thinking with a focus on immediate issues and long-term process improvements. Conflict resolution skills and professional escalation management. Ability to lead meetings, conduct training, and participate in broader IT initiatives. Adaptability in fast-paced, high-stakes environments. Proactive approach to identifying system gaps and opportunities for More ❯

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will be fully on-site in Manchester … will be responsible for: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems … experience in Customer Service Advisor (Non-Voice/Digital), Technical Data Entry, Application Support Analyst (Entry-Level), Helpdesk Support (Email & Ticketing), or Technical Support Advisor (Metering & Billing). Data Management Proficiency: Strong expertise in handling and managing data communication systems with accuracy (Data Entry). Advanced IT Literacy: Solid understanding and hands-on experience with Microsoft systems (Windows OS More ❯

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods in a continuous … Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also proactively … supporting the Service Catalogue and Tooling function, ensuring accurate identification, control, and auditing of services within the catalogue. You will contribute to the development and enhancement of IT Service Management tools, offering 2nd line support for Incident Management, Service Requests, Release and Change Management, and analysing requirements for tool improvements. You will also support continual improvement activities More ❯

London, Madrid or Barcelona. Are you a Technical Project Manager looking for an exciting new opportunity in an international fast-growing and leading media company? Do you have project management and technology support experience, with a strong sense of customer service and to implement technology solution within project timeline and to the satisfaction of clients? Then this may be … in line with Sweden solution requirements. To confirm governance with overall project PM for workstreams in the plan and other tasks related to the project. Manage the AGS workstreams escalation process and aim to resolve. Implement the change management process ensuing teams follow it locally and centrally. To own and validate the AGS delivery and what we do … project documents for an effective handover of the implementation to market teams. To own and Implement the AGS support workflow with L1/L2/L3 teams for process management, escalation management, ticketing and change management. You will confirm and implement the support workflow to make sure teams roles and responsibilities are clear and transparent. E.g. the More ❯

to our clients by responsibly providing financial services that enable growth and economic progress. Cash Services is an enterprise-wide utility providing financial integrity and efficiency through comprehensive payroll management, strategic cash flow optimization and robust payment capabilities controls, empowering our organization to thrive and our employees to succeed. Payment Controls Operations, as part of Cash Services, is responsible … Control) rules engine, to ensure proper governance and oversight by its respective accountable owners. Assess the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes Keep Management aware of the risk and control environment of the Business, including emerging risks, through continuous and open communication. Act as escalation point centrally to communicate and escalate reviews … that movement of funds related KORs and KRCIs are communicated and understood by Businesses. Develop insights for all relevant controls within the organization. Qualifications: Significant experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Track record leading Control related projects and programs Ability to see the big pictures with high attention More ❯

global financial institution? Then bring your knowledge in Counterparty Credit Risk and your skills in data analysis & problem-solving to Citi's Product Development team, focused on Institutional Credit Management (ICM). Team/Role Overview Institutional Credit Management provides integrated end-to-end credit underwriting and credit risk management for Citi's wholesale businesses. This data … whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Risk Management Job Family: Portfolio Credit Risk Management Time Type: Full time Most Relevant Skills Analytical Thinking, Constructive Debate, Escalation Management, Industry Knowledge, Policy and Procedure, Policy and More ❯

continuous improvement Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle About you: Strong … project management skills with experience in fintech and payments Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients Data analysis capabilities to monitor performance and identify optimization opportunities Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration Proactive problem solver with experience in incident and escalation management Languages: German or other languages are beneficial What happens next? Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes. Then it's time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes. As a last More ❯

Implementation Coordination: Lead and coordinate all implementation activities of the Agentic squads and support the Program Manager and Program Head in analyzing and resolving emergent risks and issues. Iteration Management: Manage iteration backlog, oversee execution of iterations and releases, facilitate testing, and obtain client sign-off. Progress Monitoring: Monitor the Business Case progression and report status to the Program … Leadership according to a defined communication plan, including tracking and reporting KPIs, risks, issues, and financials. Change Control/Management: Manage and document changes to the program's scope, schedule, and budget. Escalation Management: Escalate significant deviations, critical risks, issues, or non-standard approaches to senior management. Transition Management: Plan for and facilitate smooth transition of … with team training and certification. Reporting: Develop and maintain comprehensive documentation and reports, including status reports, risk assessments, and performance metrics. Qualifications: Proven experience in program controls and project management, especially in software and AI technology development. Experience supporting Software Engineers, Product Managers, and Product Owners. Effective leadership and team management skills. Strong communication and interpersonal skills. Proficiency More ❯

coordinate all implementation activities of the Agentic squads. and support the Program Manager and Program Head in the analysis and resolution of emergent risks and/or issues. Iteration Management: Manage iteration backlog, oversee execution of iterations and iteration releases, facilitate testing, and client sign-off. Progress Monitoring: Monitor the Business Case progression and report status to the Program … Leadership in accordance with a defined communication plan for each, including tracking and reporting of the program Key Performance Indicators (KPIs), risks, issues and financials. Change Control/Management: Manage and document changes to the program's scope, schedule, and budget. Escalation Management: Escalate exceptions to senior management where observed. An exception may be a significant … deviation from the schedule or resource plan, critical risks and issues, or non-standard methodology/documentation approaches. Transition Management: Plan for and facilitate a smooth transition of program deliverables to deployment stage and/or operational support teams. Methodology Adherence: Ensure that the program proceeds in accordance with the agreed program/project methodology and that all team More ❯

coordinate all implementation activities of the Agentic squads. and support the Program Manager and Program Head in the analysis and resolution of emergent risks and/or issues. Iteration Management: Manage iteration backlog, oversee execution of iterations and iteration releases, facilitate testing, and client sign-off. Progress Monitoring: Monitor the Business Case progression and report status to the Program … Leadership in accordance with a defined communication plan for each, including tracking and reporting of the program Key Performance Indicators (KPIs), risks, issues and financials. Change Control/Management: Manage and document changes to the program's scope, schedule, and budget. Escalation Management: Escalate exceptions to senior management where observed. An exception may be a significant … deviation from the schedule or resource plan, critical risks and issues, or non-standard methodology/documentation approaches. Transition Management: Plan for and facilitate a smooth transition of program deliverables to deployment stage and/or operational support teams. Methodology Adherence: Ensure that the program proceeds in accordance with the agreed program/project methodology and that all team More ❯

become key contributors to our Outsystems teams. Key Responsibilities Customer Engagement: Effectively work with customers at early stages of a project to gain a better understanding of their needs. Escalation Management: Be a reliable contact for the customer in dealing with any escalations, ensuring they are resolved with minimum disruption and transparent communication throughout. Requirement Tracking: Track customer … delivery, with daily collaboration with other engineers and members of the scrum team. Leadership: Current ability to act as a Lead Developer with experience at this level, including line management or the ability to supervise other developers. Code Review: Conduct code reviews to maintain high-quality standards. Architectural Design: Experience in creating solutions for Cloud-based applications. Qualifications Experience More ❯

Service Delivery Manager/Account Manager to strengthen client relationships, oversee project delivery excellence, and drive long-term customer success. The Opportunity In this dual Service Delivery and Account Management role, you will: •Act as the key interface between our clients and internal delivery teams. •Own the successful delivery of technology projects and ongoing services. •Drive customer satisfaction, retention … end service lifecycle for assigned client accounts. •Proactively manage service performance, SLAs, and KPIs. •Lead service reviews and regular check-ins with clients. •Act as the first point of escalation for service-related issues. •Ensure timely resolution of incidents, problems, and change requests. Account Management: •Build deep, trusted relationships with client stakeholders at all levels. •Understand clients’ business … upsells, and client satisfaction metrics. •Identify risks to retention or growth early and develop mitigation strategies. About You •3–6+ years experience in service delivery, client success, technical account management, or similar roles within technology or consultancy. •Strong background in SaaS, cloud, infrastructure, or enterprise software services. •Exceptional client relationship management skills. •Ability to manage multiple client accounts More ❯

new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and regions, championing continuous improvement through … in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You will engage at multiple levels, from orchestrating the resolution of … Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication: Take the helm in leading More ❯

ideal candidate has had experience working with multiple partners/vendors and maintaining partner relationships. You have demonstrated experience leading small to medium projects. You have experience in project management and agile development methodologies with a proven track record of delivering results. Experience and Qualifications... Bachelor’s degree with 5-7 years of experience in project management in … the technology realm Lead planning, execution and delivery of complex projects across multiple teams (product and technology) around the world Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs. You have a solid understanding of software development methods like CI/CD, Agile Scrum, Waterfall, etc. You have shipped multiple important, complex projects with cross-team dependencies More ❯

ideal candidate has had experience working with multiple partners/vendors and maintaining partner relationships. You have demonstrated experience leading small to medium projects. You have experience in project management and agile development methodologies with a proven track record of delivering results. Qualifications and Experience Bachelor's degree with 7-10 years of Program Management experience in the … technology realm Lead planning, execution and delivery of highly strategic & complex programs with many dependencies across multiple teams (product and technology) around the world Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs to speed execution of the most important projects first. You can begin planning and executing parts of an ambiguous program even as you drive More ❯

strategic functional decisions through advice, counsel or provided services. This will require persuading and influencing others through strong and comprehensive communication and diplomacy skills. Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels. Recognize discordant views and take part in constructive dialog to resolve them. Work across teams to … Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Experience in a product development/product management environmenta Relevant experience within core java and spark Experience in systems analysis and programming of java applications Experience using big data technologies (e.g. Java Spark, hive, Hadoop) Ability to More ❯

engagements Build and maintain executive-level relationships across cloud partners Own forecasting, pipeline development, and revenue targets for the partnership Create and implement scalable processes for partnership operations, including escalation management and reporting Provide strategic market intelligence and competitive insights to inform product and business strategy Design and execute segment-specific sales plays and enablement programs Lead cross … environments Strong executive presence and demonstrated ability to influence senior stakeholders Track record of developing and executing successful co-selling strategies Excellence in strategic planning, business operations, and program management Deep understanding of enterprise sales motions and channel dynamics Ability to balance strategic thinking with tactical execution Experience working with technical products and translating complex capabilities into business value More ❯

strategic functional decisions through advice, counsel or provided services. This will require persuading and influencing others through strong and comprehensive communication and diplomacy skills. Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels. Recognize discordant views and take part in constructive dialog to resolve them. Work across teams to … Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Experience in a product development/product management environmenta Relevant experience within core java and spark Experience in systems analysis and programming of java applications Experience using big data technologies (e.g. Java Spark, hive, Hadoop) Ability to More ❯

engagements Build and maintain executive-level relationships across cloud partners Own forecasting, pipeline development, and revenue targets for the partnership Create and implement scalable processes for partnership operations, including escalation management and reporting Provide strategic market intelligence and competitive insights to inform product and business strategy Design and execute segment-specific sales plays and enablement programs Lead cross … environments Strong executive presence and demonstrated ability to influence senior stakeholders Track record of developing and executing successful co-selling strategies Excellence in strategic planning, business operations, and program management Deep understanding of enterprise sales motions and channel dynamics Ability to balance strategic thinking with tactical execution Experience working with technical products and translating complex capabilities into business value More ❯

per day (inside IR35) Key Responsibilities Lead end-to-end delivery of cybersecurity projects, including remediation and risk mitigation. Manage internal and vendor resources, ensuring clear communication and escalation paths. Coordinate geographically distributed teams and collaborate with scrum masters and tower leads. Ensure delivery of business benefits by validating business cases, financials, and risk assumptions. Produce timely and accurate … project status reports and “route to green” updates. Identify and escalate project blockers, risks, and issues effectively. Facilitate workshops and ensure alignment with Arm’s change management and CAB processes. Key Requirements Proven experience delivering cybersecurity projects and managing complex, multi-stream programmes. Strong background in risk, issue, and escalation management. Solid experience using Jira for project planning More ❯

full product life cycle using agile methodologies, thriving in a fast-paced environment while solving complex problems. **Job Responsibilities:** - Manage and motivate a team of developers - Oversee performance and escalation management - Lead scrum activities and remove blockers for the team - Monitor progress and ensure task completion within deadlines - Conduct code reviews and ensure compliance with design standards - Collaborate More ❯

stakeholders throughout the incident lifecycle. Key Requirements: Strong experience managing Crisis Incidents (P1 level) end-to-end. Ability to lead cross-functional teams under pressure. Excellent communication and stakeholder management skills. Experience in ITIL processes, escalation management, and post-incident reviews. More ❯

stakeholders throughout the incident lifecycle. Key Requirements: Strong experience managing Crisis Incidents (P1 level) end-to-end. Ability to lead cross-functional teams under pressure. Excellent communication and stakeholder management skills. Experience in ITIL processes, escalation management, and post-incident reviews. More ❯

used by over 50,000 creators, coaches, and entrepreneurs worldwide to generate over $2Bn in annual sales. Included within the ThriveCart platform is a powerful landing page builder, affiliate management, cart and checkout functionality and learning management system (LMS), making it a top solution all-in-one solution for digital product sales. About ThriveCart: ThriveCart is a leading … used by over 50,000 creators, coaches, and entrepreneurs worldwide to generate over $2Bn in annual sales. Included within the ThriveCart platform is a powerful landing page builder, affiliate management, cart and checkout functionality and learning management system (LMS), making it a top solution all-in-one solution for digital product sales. Location: Remote Job Overview: We are … customer's business and configuration, the TAM will make custom recommendations and address complex issues to ensure the success of our customers. What Your Work Will Entail: Customer Relationship Management: Develop deep relationships with assigned customers, understanding their unique business needs, goals, and configurations. Provide personalized technical guidance and troubleshooting for ongoing and complex issues Act as the primary More ❯

be a pivotal part of driving improvements, implementing new products, and acting as their trusted point of contact. A typical week as a Client Relationship Manager might involve: Relationship Management : Build and maintain strong relationships with merchants, supporting onboarding, operational projects and service concerns, as well as managing service reviews and check-ins. Merchant Training : Provide training and insights … on PXP’s tools, processes and products as required Escalation Management : Serve as the primary point of escalation for merchant’s queries, ensuring swift resolutions. Performance Reviews : Report, monitor and analyse merchant data (transaction volumes, success rates, etc) to identify areas for improvement and support growth Process Optimization : Identify and implement improvements to enhance efficiency and effectiveness. … We are looking for someone who: At least 2 years of experience in customer-facing roles such as Customer Success, Account Management, or Customer Support Services, preferably in the payments industry. Highly organized and structured personality. Proactive approach to customer relationship management. Excellent understanding of analytics and data. We would love someone to have any of the following: Knowledge More ❯