10 of 10 Remote/Hybrid Escalation Management Jobs in the UK

reliable, and scalable infrastructure that fuels the digital world.**Position Description**The ISP (Inside Plant), ILA & Facilities Senior Manager is responsible for the operational management, governance and optimisation of Zayo Europe's Technical Facilities, In-Line Amplifier (ILA) sites and corporate facilities across Europe.The role ensures that physical infrastructure … Assurance, Procurement and Finance, the role drives supplier performance, operational efficiency and continuous improvement across the estate.**Key Responsibilities****Technical Facilities, ISP & ILA Estate Management*** Own the operational management of all ISP and ILA locations across Europe.* Ensure site availability, resilience and compliance with operational standards.* Manage preventative ...

leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients. What you’ll do: Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements …/milestones against said requirements. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency. Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact ...

Greetings from Response Informatics!! We are currently hiring a Customer Escalation & SLA Manager for an exciting client engagement. Role: Customer Escalation & SLA Manager Location: Edinburgh, UK(Hybrid) Position: FTC Duration: 3 to 12 Months Languages : English with French, German, or Spanish. (Any 1 language in addition to English … Overview We are seeking a proactive and detail-oriented Customer Escalation & SLA Manager to oversee the management of customer escalations, monitor support ticket queues, and ensure adherence to service level agreements (SLAs). This role is critical in maintaining high levels of customer satisfaction, driving timely resolution ...

between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition of new services into production. Key Responsibilities Service Operations & Incident Management Own and drive … incident and problem management activities across the Service Group. Monitor service performance, application availability, and operational stability in production environments. Lead the resolution of Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams to restore services within SLA targets. Actively participate in and lead major incident bridge ...

work closely with Sales, Delivery, Support, suppliers and customers, validating solution feasibility, managing design change, supporting service transition and acting as a senior technical escalation point. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties … approval of Low-Level Design and as-built documentation Service Handover: Lead Delivery-to-Support handovers to ensure operational readiness and service acceptance Technical Escalation: Act as a senior escalation point, liaising with customers, suppliers and internal technical teams Continuous Improvement: Drive standardisation, best practice and repeatable design ...

high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting … response practices maintain system health, availability, and performance SLAs Guide development teams in application resiliency, operability, and deployment best practices Oversee configuration, scaling, and management of Kubernetes and Kafka clusters, ensuring reliability, security, and performance Identify infrastructure risks and points of failure, propose solutions, and drive continuous improvement initiatives ...

Head of Windows Engineering to lead and develop the organisation's global Microsoft infrastructure estate. Combining hands‐on technical leadership with team management, the role is responsible for driving automation, delivering infrastructure projects, setting technical standards, and leading the strategic direction of a highly available Windows platform. Ready … Provide technical leadership and mentorship to a distributed engineering team Drive automation and Infrastructure-as-Code initiatives across the estate Act as the senior escalation point for complex infrastructure issues Lead infrastructure improvement and modernisation projects Manage and optimise core Microsoft technologies including: Windows Server Microsoft 365 Active Directory ...

Desk Team Leader will also support incident handling, client communication, reporting, process improvement and day-to-day team leadership, including coaching, performance reviews and escalation management. This role would suit someone organised, customer-focused and confident working in a fast-paced service desk environment where clear communication, accountability … service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor ticket queues, engineer workloads and service level agreements to support timely ...

trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.Job … customers.Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.Lead customer engagements including onboarding, success reviews, and executive business reviews.Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.Act ...

trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams. The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra … execute Customer Success Plans aligned to customer objectives and strategic priorities. Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management. Lead customer engagements including onboarding, success reviews, and executive business reviews. Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities. ...