7 of 7 Remote Escalation Management Jobs in the UK

you a Technical Project Manager looking for an exciting new opportunity in an international fast-growing and leading media company? Do you have project management and technology support experience, with a strong sense of customer service and to implement technology solution within project timeline and to the satisfaction of … requirements. To confirm governance with overall project PM for workstreams in the plan and other tasks related to the project. Manage the AGS workstreams escalation process and aim to resolve. Implement the change management process ensuing teams follow it locally and centrally. To own and validate the AGS … handover of the implementation to market teams. To own and Implement the AGS support workflow with L1/L2/L3 teams for process management, escalation management, ticketing and change management. You will confirm and implement the support workflow to make sure teams roles and responsibilities are More ❯

you a Technical Project Manager looking for an exciting new opportunity in an international fast-growing and leading media company? Do you have project management and technology support experience, with a strong sense of customer service and to implement technology solution within project timeline and to the satisfaction of … requirements. To confirm governance with overall project PM for workstreams in the plan and other tasks related to the project. Manage the AGS workstreams escalation process and aim to resolve. Implement the change management process ensuing teams follow it locally and centrally. To own and validate the AGS … handover of the implementation to market teams. To own and Implement the AGS support workflow with L1/L2/L3 teams for process management, escalation management, ticketing and change management. You will confirm and implement the support workflow to make sure teams roles and responsibilities are More ❯

Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the … and relationships required to deliver service availability. Create a high performing, service-led organisation. Ensure and manage service providers in adherence to the incident management service outlined in the contract and relevant Service Operations Manuals (SOM's). Manage Supplier led Emergency Site Restoration, Dead Sites process and Incident … are recorded accurately in terms of event durations and impacts. Manage cases where mediation is required to ensure correct ownership of tickets. Be an escalation point for jeopardy management where a resolving agency wrest within MBNL. What we are looking for: Technical understanding of Mobile Telecommunications networks and More ❯

Manager to strengthen client relationships, oversee project delivery excellence, and drive long-term customer success. The Opportunity In this dual Service Delivery and Account Management role, you will: •Act as the key interface between our clients and internal delivery teams. •Own the successful delivery of technology projects and ongoing … client accounts. •Proactively manage service performance, SLAs, and KPIs. •Lead service reviews and regular check-ins with clients. •Act as the first point of escalation for service-related issues. •Ensure timely resolution of incidents, problems, and change requests. Account Management: •Build deep, trusted relationships with client stakeholders at … Identify risks to retention or growth early and develop mitigation strategies. About You •3–6+ years experience in service delivery, client success, technical account management, or similar roles within technology or consultancy. •Strong background in SaaS, cloud, infrastructure, or enterprise software services. •Exceptional client relationship management skills. •Ability More ❯

and Marketing teams Skills requirements 7+ years experience in Enterprise SaaS Customer Success or related field with a proven track record of customer relationship management Proven track record of commercial ownership and very experienced in working strategically to achieve customer retention and revenue growth over time Very experienced working … adjust priorities on-the-fly. Very strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness (i.e. escalation management) Very strong written and verbal communication skills and in person and virtual presentation skills. C-level experience essential Willing team player and … demonstrates team leadership skills Experience delivering product training and/or product demonstrations essential Very strong time management and project management skills Evidence of an understanding of API integrations, front end web technologies (Javascript/CSS) and customer ecosystems highly valued Evidence of understanding of Customer Experience (CX More ❯

deep end to end expertise in Anti-Money Laundering (AML) and strong experience in managing transactional monitoring and screening processes. While experience in fraud management is beneficial, the focus is primarily on AML and monitoring. This position plays a critical role in the strategic development, day-to-day oversight … and escalation management of financial crime activities, ensuring compliance with relevant regulations and industry best practices. Other responsibilities include: Oversee effective operations of the Transaction Monitoring Team, AML & Complex Investigations Teams, and KYC Financial Crime Team. Provide leadership, direction, and mentorship to team leads ensuring performance objectives are … guidance on the enhancement of AML processes, frameworks, and investigative standards. Oversee the bank's transactional monitoring processes, ensuring timely and effective identification and escalation of suspicious activity. Provide oversight and strategic direction for the investigation of suspicious activity reports (SARs) and related case management. Collaborate with other departments More ❯

working with multiple partners/vendors and maintaining partner relationships. You have demonstrated experience leading small to medium projects. You have experience in project management and agile development methodologies with a proven track record of delivering results. Qualifications and Experience Bachelor's degree with 7-10 years of Program … Management experience in the technology realm Lead planning, execution and delivery of highly strategic & complex programs with many dependencies across multiple teams (product and technology) around the world Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs to speed execution of the most important projects first. More ❯