IT Service Desk Manager
- Location
- Greater London, England, United Kingdom
development of KPI frameworks to monitor IT support ticket and team performance. Define baseline metrics and measure improvements against them (efficiency, error rates, adoption, financial impact). Provide structured insights and recommendations to leadership on team and system performance. Coach and develop through feedback, progress chats, and appraisals to ensure … Benefits: Generous employee discount up to 50% off all OB products Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support Flexible holiday – 33 days (including bank holidays) – increasing to 35 days with length of service Annual discretionary profit related bonus scheme ...