Customer Success Operations Manager
- Location
- United Kingdom
onboarding metrics within SFDC Support customer intake process, including taking the lead on completion of customer questionnaires, RFP’s, security and compliance forms, financial intake forms, and other pre‐sales partner/customer vendor forms. Engage with Legal and InfoSec teams as needed to support non‐standard commercial terms … assurance tasks including review of initial customer staged invoices, and new customer invoice reviews. Serve as the point of contact on billing activities between Finance and Sales teams related to customer aging and collection efforts. Ensure high customer satisfaction by delivering exceptional service and support, including direct interaction with customers ...