Amazon Connect Technical Architect
- Hiring Organisation
- Gazelle Global Consulting Ltd
- Location
- Livingston, West Lothian, UK
integrations Engage with customers at both business and technical levels to understand requirements and provide expert guidance on Amazon Connect, Lex, Lambda, Kendra, Bedrock (GenAI) and broader AWS AI/ML services. Ensure real-time and post-call data capture, enrichment, and analytics using Amazon Connect analytics … technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional ...