14 of 14 Head of Support Jobs in the UK

Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in … maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through … to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: Leading a team of circa More ❯

Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in … maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through … to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: Leading a team of circa More ❯

Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in … maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through … to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: Leading a team of circa More ❯

Head of Support - Ad Tech - Scale-Up - £55K - Remote Christopher Ali have partnered up with an innovative UK based SaaS start- up who are at a watershed in its growth and require a Head of Support to join the team. As the company grows … so does the volume and complexity of support the team needs. They are looking for an experienced customer and technical support leader to assist the organisation in scaling and operationalising our internal support function. An understanding of how support needs change at Enterprise scale … is important, alongside a focus on ensuring that our support team is working “smarter, not harder”. The role will involve both strategic leadership and line management of the existing support team, with scope to expand into a more general Operations leadership role. Skills and Responsibilities: Extensive More ❯

Head of Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/… AI business looking for a Head of Global Support to lead and scale their international support function. The Opportunity: This is your chance to join a fast-scaling AI-driven software company that's transforming the way enterprises operate. Backed by major investors and used by … some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: As Head of Global Support , you'll own the vision, strategy, and execution More ❯

Competitive salary, £7k car allowance, 15% bonus, 6% matched pension, and more The Head of IT Support & Vendor Management plays a pivotal leadership role within the IT Service Delivery function. Responsible for the smooth operation and continuous improvement of end-user support services and vendor … relationships, the role ensures technology reliably supports both back-office and field operations. Working alongside the Head of IT Service Management, this role ensures seamless and effective service delivery across all user groups. It combines strategic oversight of vendor partnerships, leadership of the front-line support … from ServiceNow and other sources to monitor service effectiveness, drive efficiency, and improve customer satisfaction across the business whilst increasing automation and self-service of IT support. We are in our Walsall office twice per week, the remaining days can be worked remotely if that's suitable. Please consider More ❯

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a part of our technical leadership team, you will … teams, being a champion for Made Tech's managed service both internally and externally and evolving our propositions and practices. Key responsibilities As a Head of Practice, reporting to the Head of Managed Services, you will work closely with our client-facing teams to inform their … strategy and ways of working. You will ensure teams are delivering to a high quality and are consistently showcasing best practice. You will work to ensure an exceptional employee experience, and that the team of application & platform support engineers have the skills and experiences they need to More ❯

Job Description We are looking for an enthusiastic and organised Head of Business Support, based in one of our UK regional offices to lead our business support team. This team includes our Personal Assistants, Office Managers and Administrators. You would also lead on our Technical … Training Academy, ensuring that the delivery of our Technical Training is organised in an efficient manner, liaising with our Technical Community and our Learning and Development Team in our People Hub in India. As Head of Business Support, you will be responsible for a team of professionals who are performing an array of administrative tasks requiring confidentiality, initiative and sound decision making. You will need the ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient. You should demonstrate experience in managing More ❯

Head of Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/… AI business looking for a Head of Global Support to lead and scale their international support function. The Opportunity: This is your chance to join a fast-scaling AI-driven software company that's transforming the way enterprises operate. Backed by major investors and used by … some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: Own the vision, strategy, and execution of a 24/7 customer support function More ❯

Head of Institutional Support Apply locations London Heidelberg Time type Full time Posted on Posted 2 Days Ago Time left to apply End Date: May 12, 2025 (11 days left to apply) Job requisition id JR102703 Job Title Head of Institutional Support (m/… Group Springer Nature opens the doors to discovery for researchers, educators, clinicians, and other professionals. Our brands and imprints have been a trusted source of knowledge for over 180 years, reaching millions worldwide. We are committed to ensuring that fundamental knowledge is accessible, verifiable, and usable, to improve outcomes … Center (SNCS) supports customer service, fulfilment, logistics, and customer experience management for Springer Nature's businesses, including research and professional publishing divisions. The Institutional Support team provides 24/7 front-line support for institutional customers and products such as academic and corporate libraries, licensed platforms, and transformative More ❯

The Head of Technology Operation will be key to ensuring our hub support can serve the business and will be responsible for the performance of the service desk, ensuring we are meeting the business need and achieving core targets and KPI's. You will drive continuous … and work closely with our Technology Operations Director and other teams within Is to ensure that our services align to their needs. Job Title: Head of Technology Support Working hours: 40 What You'll Be Doing: Oversee the digital and core IT Service desk and system management … maintenance, support, small change, system administration including 1st & 2nd line support and IT Field engineering teams). Analyse the performance of Service Desk activities to identify any problem areas. Manage and coordinate the escalation of urgent and complicated support issues to the correct IT teams. More ❯

Are you passionate about technical leadership? If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology. We're on the lookout … for Head of Technical Support for a global technical support team to foster a culture focused on customer obsession and excellence. Deliver exceptional support experiences that enhance customer satisfaction and loyalty. What your responsibilities will include: Take charge of daily operations, ensuring SLAs, KPIs … and quality standards are met, while continuously refining support processes for greater efficiency and impact. Use tools like Zendesk, Jira, Klaus, and Workforce Management to streamline workflows and drive results. Leverage data and analytics to uncover trends, measure performance, and make informed decisions that optimize support operations. Harness More ❯

About The Role Head of Labour Group Office and Leader's Political Support Officer An exciting opportunity has arisen for a new Head of the Labour Group Office and Leader's Political Support Officer. The successful candidate will have proven experience of working … with senior politicians in a public sector organisation, helping to develop policy and deliver strategic objectives. The successful candidate will have extensive knowledge of the issues facing local government and the political landscape nationally. They will be able to support elected members and senior Council officers and will … have a collaborative and value driven approach to the role and manage a small team of officers to help deliver this support. This is a permanent role, working full time. Remote and flexible working will be possible but the work will largely be based at the Town Hall in More ❯

Are you ready to lead a dynamic team and make a real impact in the world of managed IT services? This is your opportunity to take on a pivotal role in a fast-paced, innovative environment where technology, customer service, and leadership intersect. About the Role We are seeking … a driven and experienced Head of Support Operations to oversee the day-to-day operations of our managed services delivery and senior engineering teams across the UK. This role requires a strategic leader who can inspire and guide high-performing teams, manage operational delivery with excellence … delivering exceptional client experiences through operational excellence. Key Responsibilities Motivate, lead, and coach regional service delivery teams, including management and senior engineers Ensure achievement of all performance metrics and service level agreements for managed services clients Develop and manage daily, weekly, and long-term operational plans Oversee client support More ❯