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IT Service DeskTeamLeader/HelpDesk Dispatcher with experience in a similar IT dispatcher or helpdeskteamleader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per … for a results-driven and strategic IT Service DeskTeamLeader/HelpDesk Dispatcher with experience in a similar IT dispatcher or helpdeskteamleader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems. As the IT Service DeskTeamLeader/HelpDesk … your team CANDIDATE REQUIREMENTS Essential Bachelor’s degree in computer science, (or a related field) OR equivalent work experience Proven experience in a similar dispatcher or helpdeskteamleader role, preferably within an MSP Strong understanding of IT support processes and terminologies Exceptional organisational skills and attention to detail Excellent communication and interpersonal skills, with a More ❯
Job Title: IT HelpdeskTeamLeader Location: St Asaph, Wales Salary : £28,000 to £30,000 per annum Job Type: Full time, Permanent About Us: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious … and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team answering the phone to inbound calls from customers who require technical helpHelp the team troubleshoot and resolve software and hardware issues onsite, remotely over the phone and by email Investigation and monitoring of IT related, network, workstation … APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may More ❯
Job Title: IT HelpdeskTeamLeader Location: St Asaph, Wales Salary : £28,000 to £30,000 per annum Job Type: Full time, Permanent About Us: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious … and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team answering the phone to inbound calls from customers who require technical helpHelp the team troubleshoot and resolve software and hardware issues onsite, remotely over the phone and by email Investigation and monitoring of IT related, network, workstation … APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may More ❯
limited to: Rotational On Call Out of Hours support, agreed additional payment provided for this period Check OOH handover and pass any jobs that need actioned to the team and ensure progression. Manage and support the team with daily goals Mailbox management should be checked and driven with the team Add Quality check events … to the job with all details and findings and feedback good and bad to the team members, quality check Telephone Calls. Pull contract specific reports and telephony reports, liaising with key stakeholders on regular basis and providing reports and feedback to check and monitor performance Pick up any escalations with urgency and see through to completion with the … team if necessary. Organise and chair team meetings according with any new changes & also give your everyone a chance to voice any points good or bad but in a constructive controlled manner. Conduct monthly 1-2-1 with each team member. Go over achievements for the month and any points for improvement. Keep all More ❯
Job Title: IT HelpdeskTeamLeader Location: St Asaph, Wales Salary : £28,000 to £30,000 per annum Job Type: Full time, Permanent About Us: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses click apply for full job details More ❯
