2 of 2 ITIL Service Manager Jobs in the UK

Job Description Position: IT Service Manager, IT Service Operations, Projects, External Clients, Managed Services, Primary Customer Contact, MSP, Software House/Vendor Continuous Improvement, ITIL v4 Location: Manchester, United Kingdom Salary: Up to 80K Type: Office-based Key Responsibilities Create and lead a fully operational ITIL service environment from scratch. Manage service delivery targets, including SLAs and KPIs. Conduct service review meetings, continuous improvement sessions, and internal/external reporting. Build and maintain trusted relationships with clients and stakeholders, including site visits. Ensure contractual obligations and customer expectations are met, delivering a … world-class IT service. Proactively manage service delivery, strategy consolidation, and continuous improvement initiatives. Requirements Extensive experience with ITIL and creating operational ITIL service environments. Proven track record in delivering IT service projects from start to finish. Strong communication skills with the ability to give More ❯

provider in Belfast. They are leaders in developing and implementing software & digital transformation projects for Public Sector Organisations and are currently recruiting for a Service & Change Manager for their team. This position is perfect for someone coming from an IT background who has vast exposure in incident & problem … management. Having previous team lead or management experience in service support will set you up for success in this complex environment. This is a hybrid position based in Belfast and candidates should be able to work in an office environment a number of days per week. The Role Manage … clients & stakeholders to ensure they are provided with the highest level of service. Oversee the service desk queue, ensuring efficient management of client incidents, service requests and change requests. Formulate and agree on Service Level Agreements (SLAs), managing performance & ITIL quality procedures, including contracts and service More ❯