possible, working towards defined targets and KPIs. Responsible for ensuring internal and external calls are answered effectively and efficiently and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from … within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. Manage out of hours escalations with AMS, Managerial and HQ support teams. Responsible for activities that require Service Desk approval for Service transition for new products and services More ❯
in place and support broader resilience efforts. What You'll Be Doing Working with teams across the business providing guidance and advice to help them create and update Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs), making sure they're practical and effective. Offering advice and training on what good business continuity looks like. Helping map out processes … and assess potential customer impact to support our resilience work. Leading our network of business continuity champions and making sure they know what's expected. Carrying out Due Diligence on third-party suppliers.Keeping our policies, standards, and guidance documents up to date. Supporting the Senior Operational Resilience Manager and Risk Director to grow and improve our resilience and continuity More ❯
Bexhill-On-Sea, East Sussex, South East, United Kingdom Hybrid/Remote Options
Hastings Direct
in place and support broader resilience efforts. What You'll Be Doing Working with teams across the business providing guidance and advice to help them create and update Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs), making sure they're practical and effective. Offering advice and training on what good business continuity looks like. Helping map out processes … and assess potential customer impact to support our resilience work. Leading our network of business continuity champions and making sure they know what's expected. Carrying out Due Diligence on third-party suppliers.Keeping our policies, standards, and guidance documents up to date. Supporting the Senior Operational Resilience Manager and Risk Director to grow and improve our resilience and continuity More ❯
streaming systems write ETL (extract, transform, load) scripts and code to ensure the ETL process performs optimally develop business intelligence reports that can be reused build accessible data for analysis Skills needed for this role level Communicating between the technical and non-technical. You can show an awareness of the need to translate technical concepts into non-technical language. … You can understand what communication is required with internal and external stakeholders. (Skill level: awareness) Data analysis and synthesis. You can undertake data profiling and source system analysis. You can present clear insights to colleagues to support the end use of the data. (Skill level: working) Data development process. You can design, build and test data products based on … reverse-engineer data models from a live system. (Skill level: working) Metadata management. You can work with metadata repositories to complete complex tasks such as data and systems integration impact analysis. You can maintain a repository to ensure information remains accurate and up to date. (Skill level: working) Problem resolution (data). You can explain the types of problems More ❯
streaming systems write ETL (extract, transform, load) scripts and code to ensure the ETL process performs optimally develop business intelligence reports that can be reused build accessible data for analysis Skills needed for this role level Communicating between the technical and non-technical. You can show an awareness of the need to translate technical concepts into non-technical language. … You can understand what communication is required with internal and external stakeholders. (Skill level: awareness) Data analysis and synthesis. You can undertake data profiling and source system analysis. You can present clear insights to colleagues to support the end use of the data. (Skill level: working) Data development process. You can design, build and test data products based on … reverse-engineer data models from a live system. (Skill level: working) Metadata management. You can work with metadata repositories to complete complex tasks such as data and systems integration impact analysis. You can maintain a repository to ensure information remains accurate and up to date. (Skill level: working) Problem resolution (data). You can explain the types of problems More ❯
