1 to 25 of 154 Remote/Hybrid Incident Management Jobs in the UK

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Incident and Crisis Support | S2 | Chief Information & Resilience Office | Milton Keynes Country: United Kingdom IT STARTS HERE Santander (www.santander.com) is evolving from a global, high-impact … Angular among others) on all kinds of on-premise and cloud-based platforms. THE DIFFERENCE YOU MAKE Santander UK is looking for a Incident and Crisis Support based out of Unity Place, Milton Keynes. The primary role of Incident and Crisis Support is to support the effective coordination ...

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes ...

Incident Manager East Midlands (Hybrid - 1/2 days onsite) Are you calm under pressure, decisive in the moment, and passionate about keeping critical systems running seamlessly? We're partnering with a well-established organisation in the East Midlands to recruit an experienced Incident Manager with a background … Microsoft Dynamics 365 (D365) . The Role You'll play a critical role at the centre of technology operations, leading the end-to-end incident management process across business-critical systems. Key responsibilities include: Leading incident management across low, medium, and high-priority events Coordinating internal ...

Incident Manager East Midlands (Hybrid - 1/2 days onsite) Are you calm under pressure, decisive in the moment, and passionate about keeping critical systems running seamlessly? We're partnering with a well-established organisation in the East Midlands to recruit an experienced Incident Manager with a background … Microsoft Dynamics 365 (D365) . The Role You'll play a critical role at the centre of technology operations, leading the end-to-end incident management process across business-critical systems. Key responsibilities include: Leading incident management across low, medium, and high-priority events Coordinating internal ...

LGBTQ+ business community. Please do not contact the recruiter directly. About the job Job summary The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data … point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant ...

LGBTQ+ business community. Please do not contact the recruiter directly. About the job Job summary The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data … point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant ...

LGBTQ+ business community. Please do not contact the recruiter directly. About the job Job summary The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data … point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant ...

LGBTQ+ business community. Please do not contact the recruiter directly. About the job Job summary The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data … point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant ...

LGBTQ+ business community. Please do not contact the recruiter directly. About the job Job summary The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data … point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant ...

LGBTQ+ business community. Please do not contact the recruiter directly. About the job Job summary The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data … point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant ...

LGBTQ+ business community. Please do not contact the recruiter directly. About the job Job summary The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data … point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant ...

LGBTQ+ business community. Please do not contact the recruiter directly. About the job Job summary The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data … point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant ...

ownership of a threat defence strategy and service. The role will focus on leading a team responsible for security operations, incident detection and response and threat intelligence which will be delivered through partnership with outsourced providers and IT. We're looking for a motivated and experienced individual who wants … transformational journey. The Head of Threat Defence will manage a team of 9 Urenco staff across all Urenco Geographies. This role will have line management responsibilities for 3 of the team: a Threat Intelligence Lead, a TD Service Operations Lead and a Cyber Incident Response Lead. The role ...

Role Summary CLIENT is looking for a Senior Engineer with primary expertise in xMatters , complemented by strong ServiceNow Incident Management experience. The role focuses on event-driven incident automation, alert orchestration, and platform integrations across enterprise systems including ServiceNow, Backstage, workflows, and Microsoft Teams . The candidate … manage xMatters event-driven alerting and notification workflows , including on-call schedules, escalation policies, and automated routing. Optimize alert noise reduction, correlation, and incident-triggering mechanisms to improve response efficiency. Configure and enhance ServiceNow Incident Management workflows aligned to ITIL practices , ensuring effective incident life cycle ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem Management, helping to coordinate high-priority incidents, facilitate stakeholder communications and ensure actions are tracked through to resolution. Collaborating with technical and service teams, you'll identify recurring issues, contribute to root cause analysis, support Change Advisory Board (CAB) activities and help drive ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership … role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership … role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting ...

will serve as the senior technology leader for Global Distribution Technology Digital and Marketing Solutions Tech Enablement operations, bringing a strong command of vendor management, incident resolution, and process improvement in a complex, global, regulated environment. Key Responsibilities Operational Leadership: Lead production support and KTLO for Marketing self … service capabilities (e.g., Marketing Resource Management, Campaign & Journey Orchestration, Content Management, Event Management, Social Engagement, Consent & Preferences) and digital experiences powered by the Digital Distribution Foundation. Ensure high availability, stability, and performance of platforms, with proactive monitoring, incident management, and root‐cause analysis. Maintain ...

/11/2027 RATE - £500 - £570 MUST BE PAYE THROUGH UMBRELLA Role Description: The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident lifecycle milestones & drive improvement of recovery times. … both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered from, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major ...

clients face a challenging cyber threat and look to us to help them understand and respond to that threat. This is a hands-on incident response role and an opportunity to join a high performing team that works with a wide variety of clients, as KPMG … through a range of security certifications. In this role we are looking for a person who can demonstrate strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response leadership role as part of a growing team. You will ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

Support, OSS Support, Systems Administration, Database Administration and Network Operations. The successful candidate will support a bespoke telecoms application environment used for network inventory management, service fulfilment, operational automation and network configuration activities, integrating closely with Cramer inventory systems and wider telecoms network infrastructure. You will possess strong experience … production applications, operational support systems, telecoms platforms or network inventory environments, together with scripting, troubleshooting and telecoms network knowledge. Experience within OSS, network inventory management, provisioning, service fulfilment, network automation or telecoms operational support functions would be highly advantageous. This opportunity is ideally suited to an OSS Support Engineer ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … Salary: £45,000 – £55,000 Location: Preston (hybrid working - typically 3 days in the office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety ...

inclusive culture, supporting professional growth, improving operational practices, and helping the team navigate both technical and organisational challenges. While this is primarily a people management role, we value leaders who remain close to the services they support. You will be actively involved in service management, incident response … practices that improve service quality, operational visibility, and team effectiveness. Encouraging collaborative problem-solving and a culture of continuous improvement across the team. People Management & Team Development Managing and supporting a team of Digital Print Services specialists through regular 1:1s, feedback, coaching, and career development conversations. Supporting performance ...