1 to 25 of 152 Remote Incident Management Jobs in the UK

a Great Place to Work for the last five consecutive years. Sound good? Read on to find out more about joining our team KEY RESPONSIBILITIES Manage end-to-end incident resolution: triage, classification, escalation, risk assessment, and timely closure of actions. During incident resolution, place special emphasis on assessing potential or actual harm caused to customers - including those … with vulnerabilities - and ensure remediation actions align with Consumer Duty requirements. Lead and coordinate incident response calls, including chairing the Customer Incident Management Process committee and acting as the key escalation point. Collaborate with Risk & Compliance stakeholders on incident identification, categorisation, scoring, and mitigation strategies. Communicate the status and impact of incidents clearly to all relevant … stakeholders, working in collaboration with them to resolve and close down actions. Conduct thorough root cause analysis, host post-incident reviews, and ensure implementation and tracking of post-incident remedial actions for accountable stakeholders. Develop, maintain, and continuously improve the effectiveness of the customer incident management framework, ensuring business-wide compliance with internal policies and regulatory More ❯

We are looking for a Major Incident Manager to join a leading insurance company! Length : 6 Months Location : Hybrid - 2 days per week in Office (office location of choice across the UK is flexible) IR35 Status : Inside Purpose of Role: To ensure effective co-ordination and management of Incidents in order to return service as quickly as possible … while managing key stakeholder communications and expectations. Prevent incidents from materialising into Major incidents through remediating root causes, proactive management of incidents that may cause a Major Incident or other event with substantial impact to our business. To ensure the effective identification and resolution of trends and root causes that could cause a negative impact to service stability … Key Accountabilities: Act as escalation path for major and critical incidents to ensure service is restored. Direct and coordinate the Major Incident process, coordinating activities of resolver teams including specialist support groups/third-party suppliers. Monitor and in some circumstances manage escalating or potential service disrupting Incidents at P3 level Ensure accurate timely, proactive communications with key stakeholders More ❯

Major Incident & Problem Manager Grade: 4 Reporting to: Head of IT Service Management Location: Swansea About us IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise … help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. The role We are seeking a proactive and experienced Incident and Problem Manager to take ownership of our Incident, Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability … and driving continuous improvement across IT services. The ideal candidate will have a strong process ownership and communication mindset, ensuring that incidents are managed effectively while also implementing problem management strategies to prevent recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. More ❯

a leading organisation based in Croydon, who are looking to employ an experienced Cyber Security Manager with an in-depth knowledge of Cybersecurity frameworks, tools, and technologies, ISO27001 adoption, Incident management and Change management. This role involves the development and implementation of security strategies, policies, and procedures to protect against cybersecurity threats, as well as actively monitoring and … will include: * Security Strategy & Implementation: Design, implement, and maintain comprehensive cybersecurity policies, procedures, and controls * Threat Detection & Response: Continuously monitor the digital environment for potential vulnerabilities and security breaches * Incident Management : Lead incident response activities, coordinating with IT teams to mitigate risks and minimise damage. Responsible for writing incident reports, gathering input across the technical and … business teams to then share the report and project management of any improvement change actions * Security Integration & System Management: Collaborate with IT and development teams to ensure security is embedded in all new and existing applications, systems, and network infrastructure * Risk Management & Compliance: Ensure compliance with industry regulations and data protection laws (e.g. GDPR, PCI-DSS) * Continuous More ❯

a leading organisation based in Croydon, who are looking to employ an experienced Cyber Security Manager with an in-depth knowledge of Cybersecurity frameworks, tools, and technologies, ISO27001 adoption, Incident management and Change management. This role involves the development and implementation of security strategies, policies, and procedures to protect against cybersecurity threats, as well as actively monitoring and … will include: * Security Strategy & Implementation: Design, implement, and maintain comprehensive cybersecurity policies, procedures, and controls* Threat Detection & Response: Continuously monitor the digital environment for potential vulnerabilities and security breaches* Incident Management : Lead incident response activities, coordinating with IT teams to mitigate risks and minimise damage. Responsible for writing incident reports, gathering input across the technical and … business teams to then share the report and project management of any improvement change actions* Security Integration & System Management: Collaborate with IT and development teams to ensure security is embedded in all new and existing applications, systems, and network infrastructure* Risk Management & Compliance: Ensure compliance with industry regulations and data protection laws (e.g. GDPR, PCI-DSS)* Continuous More ❯

IT Service Management Analyst Law Firm – London Hybrid working – 2 days office/3 days working from home per week In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could … be the perfect next step in your career. Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves. What’s in It for You? Join a firm with a growing presence – this is a newly created role to work alongside the experienced … IT Service Manager Take ownership of process maturity across ITIL practices Contribute to a culture of continuous improvement within a professional, inclusive team Gain exposure to major incident management and governance Work for a stable, respected firm in the legal sector Core Responsibilities Problem Management Service Transition/Service Introduction Change Management Incident Management More ❯

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. More ❯

Incident Management Analyst (Entry Level) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and … fast-paced environment. You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training … Assist in integrating new customers and identifying problem tickets What We're Looking For: Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. Must be More ❯

your experience to problem-solve and identify the cause. As a senior member of the team, you'll also take on some additional tasks: implementing an ITIL-aligned Application Management strategy and mentoring junior analysts. In effect, you'll be a subject matter expert, tackling escalations and developing our talent. As you work, you'll be learning new IT … space and MS-SQL databases A point of escalation for all Application related issues within the Application Support team. Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis. Ensuring the entire application estate … availability, and performance of software systems through a combination of software engineering and systems administration principles. Responsible for monitoring, automating, and improving the operational aspects of software systems, including incident response, capacity planning, and performance tuning Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. Maintaining middleware such More ❯

teams for fintech clients. The Escalations Manager will be handling complex Embedded Services client issues that must be resolved in a timely and effective manner. This role requires careful management of issues and diplomatic client communication, helping to maintain high levels of client satisfaction. The Escalations Manager will need to work with account managers to keep them informed of … Escalation Handling: Serve as the primary contact for escalated issues, ensuring swift resolution and clear communication with clients and internal teams Team Leadership: Guide and mentor support engineers, including management of the team's weekly on-call rota and holiday coverage planning to ensure 24/7 coverage. Act as a back-up during unforeseen coverage gaps Process Oversight … like PagerDuty and Salesforce. Ensure compliance with SLAs and contractual obligations Client Assurance: Engage in senior-level conversations with clients to reassure them during service disruptions, incidents and bugs. Incident Management: Coordinate with the Incident Management team to notify them of incidents and keep the client informed on resolution status. Reporting & Analysis: Track support metrics, resolution More ❯

necessary for your success, enabling you to leverage your expertise to support our customers effectively. In this role, you’ll engage in forward planning, enhance customer awareness, and deliver management information that aligns with Idox’s business strategy, goals, and objectives. You’ll also play a key role in maintaining business continuity and minimising downtime for our customers. We … Group to drive continuous improvement. Key responsibilities • Application Expertise: Offer expert guidance, troubleshooting, and advocate best practices for deploying client-server and web applications in a windows server environment • Incident Resolution: Lead incident management and escalations, ensuring the delivery of timely, high-quality updates to customers. • Customer Onboarding Collaboration: Collaborate with project management and delivery teams … queries; joins), PowerShell (log analysis, automation and troubleshooting), Python, and VBS. Infrastructure Knowledge : Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare. IT Service Management : Incident, problem and change management experience within an ITIL environment. Networking Skills : Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls) to address connectivity problems and More ❯

will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be … required. The TSDs global operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China, EU and Russia Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work hand in hand with JLR individuals … Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where required Presenting and demonstrating the product and More ❯

need to have strong knowledge and experience of working within client-facing roles where they have delivered governance, reporting, and general project support duties, supporting project delivery and service management activities etc. They will need to demonstrate strong experience in delivering and adhering to process, continuous improvement, and prioritisation of activities. The ideal candidate would have experience working in … a fast paced and flexible environment, where attention to detail is paramount. They will need to have exceptional planning and time management skills to support the delivery function and SDEMs, contributing to delivery oversight, resource management, incident management and resolution, reporting, milestone tracking etc. Additionally, we would expect them to work with the Function Director, the … successful delivery of services/outcomes, coordinating across a portfolio of public sector client services and Statement of Works (SOWs) within DDaT, Change and Transformation and Project/Programme Management services. • Working in partnership with the SDEMs to support the management and direction of those services, Veracity Associates, and agreed outcomes to be delivered. • Ensuring appropriate documentation and More ❯

an exciting opportunity to play a key role in shaping the transformation journey of enterprise clients. The role will suit professionals with a strong background in SOC service delivery , incident response coordination , and vulnerability management . Key Responsibilities: Act as the primary liaison between clients and internal operational delivery teams, ensuring seamless communication and service excellence. Serve as … the key escalation point for clients, managing security incidents from detection to resolution. Lead coordination efforts across Security Operations Centre (SOC), Incident Response, and technical teams during major incidents. Identify impacted systems, users, and business functions, and ensure timely stakeholder communication. Oversee remediation and containment activities and coordinate post-incident investigations and reporting. Ensure all service delivery teams … and deliver weekly or monthly service review reports for stakeholders. Support the review and optimisation of service delivery processes, ensuring continuous improvement and implementation of best practices. Lead vulnerability management initiatives: Perform risk-based vulnerability scanning across systems, applications, and networks. Prioritise vulnerabilities by risk level and asset criticality, coordinating remediation with business stakeholders. Manage and maintain IDS and More ❯

and proven approaches - all around the world. Job Summary: The Senior EH&S role is a key and influencing role within the NTT DATA Business Solutions (NDBS) Supply Chain Management practice. The successful candidate will be part of a wider team responsible for the design and implementation of SAP solutions to our customer base and to meet our customer … to grow our business by being alert to the customer opportunities that present themselves. Have strength and depth in delivery and configuration expertise in the following EH&S Areas: Incident management Health and safety management Environment management Compliance management Worker safety Specific areas of knowledge should include the following Dangerous Goods Substance Volume Tracking Regulatory … Content – inc. externally provided Regulatory Content Safety Data Sheets WII Generation Server EHS Label Management Have experience of at least one core SAP module e.g. materials management, production planning, etc. Required Skills/Abilities: Is able to communicate, influence, convince and inspire effectively by own personality and act as a trusted role model and advisor within the SAP More ❯

seamless technology operations that enable our consultants and internal teams to deliver exceptional client services. This role is critical in maintaining business continuity by providing first-line technical support, incident management, and problem resolution while upholding the highest standards of information security that our clients expect. Technical Support & Incident Management Provide technical support via phone, email … network issues Triage and prioritise incoming support requests based on business impact and urgency Diagnose and resolve technical problems or escalate complex issues to appropriate specialist teams Maintain detailed incident records and ensure timely communication with end users System Administration & Maintenance Perform routine maintenance tasks on servers, workstations, and network infrastructure Manage user accounts, permissions, and access rights across … Monitor system performance and proactively identify potential issues before they impact operations Security & Compliance Ensure all support activities comply with cybersecurity best practices and industry standards Assist with security incident response when required, following established protocols Maintain strict confidentiality of sensitive client and company information Support compliance audits and security assessments as needed Documentation & Process Improvement Create and maintain More ❯

and network related issues. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. Incident Management Log, track and manage incidents, service requests and alerts using a ticketing system. Prioritise and escalate more complex issues promptly and when necessary. Ensure timely resolution of … updates and backups to ensure service continuity. Support starter and leaver processes. Ensure procedures and best practices are adhered to and kept up to date. Person Specification: Experienced with incident management and problem management. Expertise of Windows 10/11, iOS and Microsoft 365. Experience of Intune build deployments and Autopilot enrolment. Proficiency with Active Directory, Azure Active … as Microsoft and CompTIA. ITIL v3/v4 Foundation Certification, and/or working a structured ITIL environment. Experience working in a structured ISO27001 environment with awareness of security incident processes and CIS benchmarks. Experience with a Service Desk ticketing systems, specifically Freshworks. Join Us at Steamship Mutual Become part of our collaborative, supportive, and friendly working environment, where More ❯

handled efficiently and in a timely manner. Collaborate: Work closely with the IT teams to deliver outstanding service, sharing information and best practices. Handle incidents in line with the Incident Management process, keeping all parties informed with clear and accurate updates. Participate in key tasks and contribute to the smooth operation of IT services, including Request Fulfilment, Change … Requests, Major Incident Management, and proactive Problem Management. Act as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Performance Metrics: Manage and monitor key performance indicators (KPIs) related to the role, constantly identifying areas for improvement to exceed service expectations. Maintain high standards in documenting processes, creating clear and … concise knowledge articles to assist in service delivery. Provide regular reports to management and stakeholders on process performance, compliance, and exceptions. Essential and Desirable Criteria Essential: Experience in a customer service-focused role, with strong written and verbal communication skills. Ability to manage and prioritize incidents effectively, using available resources to solve problems. Self-directed with initiative, capable of More ❯

# Site Reliability EngineerRemote - APAC/EngineeringThe Tyk API Management platform is helping to drive the connected world and power new products and services. We're changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media … varied user base hailing from every continent - even Antarctica. Our MissionTyk is on a mission to connect every system in the world. We've started by building an API Management platform. Total flexibility, default remote, radical responsibility If this sounds like an environment that you believe could work for you then read on to find out more. The role … to improve, as we will look to you for new ideas, solutions and metrics on how we can improve the platform. You will also be our first line of incident management to our clients and will help define our response going forward. This is a great opportunity to become an integral part of Tyk as we continue on More ❯

fast-growing team. What You'll Do: Leverage your expertise in Azure Sentinel and related security platforms to monitor, detect, and respond to security incidents. Lead and participate in incident management , ensuring swift identification, investigation, and resolution of security threats using modern toolsets. Who You Are: Experienced with Azure Sentinel , SIEM, and other security monitoring/incident management tools. Adept at i ncident management, risk assessment, and operational security for enterprise systems. Passionate about automation, innovation, and continuous improvement in security. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief More ❯

fast-growing team. What You'll Do: Leverage your expertise in Azure Sentinel and related security platforms to monitor, detect, and respond to security incidents. Lead and participate in incident management , ensuring swift identification, investigation, and resolution of security threats using modern toolsets. Who You Are: Experienced with Azure Sentinel , SIEM, and other security monitoring/incident management tools. Adept at i ncident management, risk assessment, and operational security for enterprise systems. Passionate about automation, innovation, and continuous improvement in security. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief More ❯

Senior Software Engineer (C#, SQL) Incident Support Team Up to £70,000 + Generous On-Call Allowance Remote-First | UK-Based | Full-Time | Permanent Are you a hands-on software engineer with a knack for solving complex problems and a passion for system reliability? Were looking for a Senior Software Engineer (Incident Support) to join a collaborative, forward … thinking engineering team that powers critical technology in the utilities space. Youll play a vital role in incident management, using your technical skills to resolve, prevent, and learn from system issueswhile also contributing clean, high-quality code as part of a modern Agile squad. What Youll Be Doing Contribute to the design, development, and refinement of features and … the on-call rota right away. Youll be given time to settle in, learn the systems, and contribute meaningfully before taking on out-of-hours responsibilities. Realistic expectations: The incident volume in this area is low, and when on-call does begin, its shared fairly across a team of experienced engineers. On-Call Allowance (Once Live) £200 monthly retainer More ❯

a hybrid working arrangement with one day per week in our Milton Keynes office. Key Responsibilities: Define, create, and maintain operational resilience framework and group-wide documentation (e.g. Crisis Management Plan, operational resilience strategy etc). Lead the communication, training, and embedding of resilience practices across the Group, through coaching and guidance Plan and facilitate on the design, build … take through governance, ensuring this provides confidence in the Group’s ability to detect, respond to and recover from severe/plausible operational disruptive events. Support crisis and major incident management through triaging, prioritising, and the end-to-end management of incidents. Develop and report on performance metrics to measure resilience maturity, effectiveness and improvement activities. Drive … continuous improvement to process, tools and capabilities based on industry best practices, lessons learned, and feedback from incident stakeholders. Support cross-skilling initiatives to build capability across Operational Resilience, Cyber Response and Technology Major Incident Management (MIM Collaborate with internal stakeholders to ensure alignment with risk, compliance, and business continuity requirements. Maintain awareness of emerging threats and More ❯

and compliance with industry standards. This position is ideal for someone who thrives in a collaborative environment and is passionate about optimising cloud infrastructure and automation processes. Requirements Infrastructure Management: Design, implement, and manage infrastructure using Terraform for scalable and secure provisioning. Compliance & Security: Ensure platform provisioning aligns with ISO and SOC compliance standards while collaborating with the InfoSec … manage containerised applications using Docker and other orchestration tools. Observability & Monitoring: Provision and maintain observability platforms such as DataDog, Splunk, or New Relic to gain monitoring and performance insights. Incident Management: Establish and oversee monitoring and incident management processes to ensure system reliability. Site Reliability Engineering (SRE): Perform SRE duties to ensure system availability, performance, and More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯