Senior Service Designer – Public Sector London (Hybrid) Salary: Up to £75,000 Clearance: Must currently hold or have previously held SC clearance The Opportunity A leading design consultancy is looking for a Senior Service Designer to join their multidisciplinary team, focused on delivering impactful, human-centred services for the UK public sector. This is a chance to work on … meaningful projects that improve systems and services while helping to grow a forward-thinking design practice. What You’ll Do Lead service design activities across discovery, alpha, beta, and live phases Conduct user research and map service journeys, ecosystems, and processes Facilitate co-creation workshops and stakeholder engagement sessions Prototype service components and test with users to validate … concepts Translate insights into actionable recommendations and service improvements Support internal capability building and mentor junior designers What You’ll Bring 5+ years of experience in service design or a closely related discipline A strong portfolio demonstrating end-to-end service design work Experience working with or within the UK public sector Familiarity with GDS standards and inclusiveMore ❯
Senior Service Designer – Public Sector London (Hybrid) Salary: Up to £75,000 Clearance: Must currently hold or have previously held SC clearance The Opportunity A leading design consultancy is looking for a Senior Service Designer to join their multidisciplinary team, focused on delivering impactful, human-centred services for the UK public sector. This is a chance to work on … meaningful projects that improve systems and services while helping to grow a forward-thinking design practice. What You’ll Do Lead service design activities across discovery, alpha, beta, and live phases Conduct user research and map service journeys, ecosystems, and processes Facilitate co-creation workshops and stakeholder engagement sessions Prototype service components and test with users to validate … concepts Translate insights into actionable recommendations and service improvements Support internal capability building and mentor junior designers What You’ll Bring 5+ years of experience in service design or a closely related discipline A strong portfolio demonstrating end-to-end service design work Experience working with or within the UK public sector Familiarity with GDS standards and inclusiveMore ❯
community. So, what's your possible? Opportunity: This is more than just a job; it's a mission. As a Senior UX Designer, you will be responsible for the design of high-quality artefacts to support the features defined from the projects prioritised roadmap. This role supports the ever increasing need to protect our national security through development of … a portfolio of challenging technology projects at scale and pace, supporting them through an ambitious digital transformation programme. Role responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of … those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being accountable for the quality of delivery Facilitate workshops to build collaboration between project team members Liaise with Product Owners and project Stakeholders as well as key role holders within the project team to help deliver the desired user experience We are looking for More ❯
to take the next step in their career and gain hands-on experience in a consulting environment. This is an ideal role for someone with a foundation in service design who’s eager to work on real-world challenges, learn from experienced practitioners, and contribute to services that make a meaningful impact across the UK public sector. What You … ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusivedesign principles What You’ll Bring: 2 years experience in service design or a related discipline A portfolio or examples of work that show your thinking and approach A strong interest in public sector transformation and user-centred design Excellent communication and collaboration skills Active SC clearance and 5 years of continuous UK residency This is a fantastic opportunity to build your consulting experience, grow your design skills, and More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Anson McCade
to take the next step in their career and gain hands-on experience in a consulting environment. This is an ideal role for someone with a foundation in service design who’s eager to work on real-world challenges, learn from experienced practitioners, and contribute to services that make a meaningful impact across the UK public sector. What You … ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusivedesign principles What You’ll Bring: 2 years experience in service design or a related discipline A portfolio or examples of work that show your thinking and approach A strong interest in public sector transformation and user-centred design Excellent communication and collaboration skills Active SC clearance and 5 years of continuous UK residency This is a fantastic opportunity to build your consulting experience, grow your design skills, and More ❯
web fundamentals, HTTP methods, integration patterns, RESTful APIs Experience with Node.js or other server-side JavaScript (backend 20% of role) Building web interfaces according to WCAG accessibility standards and inclusivedesign practices Demonstrable experience/knowledge of SDLC Demonstrated experience building component libraries/design systems Experience working with CMS platforms or DXPs - Contentful, Drupal, Wordpress, Sitecore … Optimizely etc Strong grasp of web performance optimization, responsive design and cross-browser compatibility Comfortable with build tools and bundlers (Webpack, Vite, etc.) Nice to have: Experience working in a client facing role - Consulting or Digital Agency or like Experience with JavaScript frameworks such as React etc What you will do: Design and build, scalable, and maintainable user … resolution Presales to build demos, prototypes and proof of concepts Develop reusable components and libraries that power multiple products or client solutions Champion best practices in accessibility, performance, responsive design, and testing Mentor developers, sharing knowledge, guiding architecture decisions, and modelling best practices Bonus points for the following: Experience delivering search implementations, indexing content and building search interfaces. Understanding More ❯
and partner success. You will shape signature learning programmes, contribute to event-based content, and build digital resources designed for today’s learners. You will manage the full instructional design cycle—identifying needs, developing learning strategies, creating and refining content, and ensuring continuous improvement. Working across departments and with external contributors, you’ll simplify complex topics into accessible, engaging … value by students, clients, and educational partners alike. Deliver a portfolio of learning solutions tailored for Gen Z—spanning interactive modules, videos, simulations, and webinars. Use evidence-based instructional design methodologies to ensure content effectiveness. Ensure all content meets accessibility standards and reflects the latest industry and learner insights. Collaborate with senior leadership and technology teams to develop and … enhance our learning products. Flagship Learning Programme You’ll lead the design and rollout of our primary educational programme focused on helping students build career readiness, confidence, and essential skills. Create structured learning paths and modular content that provide sustained, measurable value to users. Support content delivery across events and learning sessions, maintaining a high standard of instructional integrity More ❯
and partner success. You will shape signature learning programmes, contribute to event-based content, and build digital resources designed for today’s learners. You will manage the full instructional design cycle—identifying needs, developing learning strategies, creating and refining content, and ensuring continuous improvement. Working across departments and with external contributors, you’ll simplify complex topics into accessible, engaging … value by students, clients, and educational partners alike. Deliver a portfolio of learning solutions tailored for Gen Z—spanning interactive modules, videos, simulations, and webinars. Use evidence-based instructional design methodologies to ensure content effectiveness. Ensure all content meets accessibility standards and reflects the latest industry and learner insights. Collaborate with senior leadership and technology teams to develop and … enhance our learning products. Flagship Learning Programme You’ll lead the design and rollout of our primary educational programme focused on helping students build career readiness, confidence, and essential skills. Create structured learning paths and modular content that provide sustained, measurable value to users. Support content delivery across events and learning sessions, maintaining a high standard of instructional integrity More ❯
UX/UI Designer to help shape our first product launch. In this role, youll craft intuitive, polished user experiences for our AI-powered dialer and virtual assistant. Youll design seamless, multimodal interactions that blend voice, text, and visuals making complex conversational AI feel simple, trustworthy, and engaging. Working alongside product managers, engineers, and AI specialists, youll own the … design process end-to-end: from research and user flows to high-fidelity prototypes. Youll play a key part in building our MVP for international markets, with rapid design iterations and a strong focus on usability, accessibility, and privacy. What youll do: Design user flows, wireframes, and interfaces for mobile apps powered by voice AI. Develop clear … onboarding, consent, and privacy flows for features like voice cloning. Create multimodal interfaces that work across voice, text, and visuals. Own the design system and ensure consistency across the product. Conduct user research and usability testing to inform and validate your designs. Collaborate closely with engineers to bring your designs to life accurately. What youll bring: 3+ years of More ❯
Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
Methods
major public sector transformation project. The ideal candidate will have extensive experience designing end-to-end services and a strong understanding of Government Digital Service (GDS) standards. Key Responsibilities: Design and map end-to-end services, considering user needs, policy, tech constraints, and operational requirements Facilitate workshops and co-design sessions with stakeholders and users Collaborate closely with … user researchers, designers, developers, and product managers Create service blueprints, journey maps, and other artefacts to communicate design decisions Ensure services meet GDS standards and support service assessments Proven experience as a Service Designer on digital transformation projects Deep understanding of GDS principles and service design standards Experience working across complex service ecosystems and organisational boundaries Strong facilitation … communication, and stakeholder engagement skills Previous experience on public sector or central government projects Familiarity with agile delivery environments Knowledge of accessibility and inclusivedesign principles Please apply for more information More ❯
in designing intuitive, engaging user experiences for their next-generation AI-powered dialer and virtual assistant. You'll be working alongside product managers, engineers, and AI specialists, owning the design process end-to-end: from research and user flows to high-fidelity prototypes. What you’ll do: Design user flows, wireframes, and interfaces for mobile apps powered by … voice AI. Develop clear onboarding, consent, and privacy flows for features like voice cloning. Create multimodal interfaces that work across voice, text, and visuals. Own the design system and ensure consistency across the product. Conduct user research and usability testing to inform and validate your designs. Collaborate closely with engineers to bring your designs to life accurately. What you … ll bring: 3+ years of UX/UI design experience for consumer mobile apps (iOS & Android). Proven experience designing Voice and Conversational AI-powered products Previously with large-language models Strong background working in hyperscale environments or leading telco clients Portfolio showing intuitive, polished interface design and clear design thinking. Proficiency in design tools like More ❯
in designing intuitive, engaging user experiences for their next-generation AI-powered dialer and virtual assistant. You'll be working alongside product managers, engineers, and AI specialists, owning the design process end-to-end: from research and user flows to high-fidelity prototypes. What you’ll do: Design user flows, wireframes, and interfaces for mobile apps powered by … voice AI. Develop clear onboarding, consent, and privacy flows for features like voice cloning. Create multimodal interfaces that work across voice, text, and visuals. Own the design system and ensure consistency across the product. Conduct user research and usability testing to inform and validate your designs. Collaborate closely with engineers to bring your designs to life accurately. What you … ll bring: 3+ years of UX/UI design experience for consumer mobile apps (iOS & Android). Proven experience designing Voice and Conversational AI-powered products Previously with large-language models Strong background working in hyperscale environments or leading telco clients Portfolio showing intuitive, polished interface design and clear design thinking. Proficiency in design tools like More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Nextech Group Limited
re looking for a User Research Lead to head up research efforts across a range of online products and services, ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll … The Role: Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence. Drive user research strategies that uncover actionable insights and influence product, design, and business decisions. Ensure consistency in research approaches and findings across multiple digital products and services. Champion inclusivedesign by embedding accessibility research and working with users … of diverse abilities. Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring More ❯
The Interaction Designers must be able to demonstrate: Expertise designing interactions professionally for the web and mobile. Solid experience of web and mobile application interface design. Core skills: sketching, design production, hand-coded HTML & CSS, rapid prototyping. Experience working within an agile, multi-disciplinary team environment, and ability to deliver iterative design components (including user journeys) to the … that can work with a blended UCD environment Someone with data heavy UI experience Outcome focussed, need to be a strategic thinker, not a UI designer Demonstrable experience in inclusivedesign, from ideation to delivery And experience in communicating all of the above with non-technical stakeholders Client are interviewing immediately. Please apply now. Security clearance is preferred. More ❯
User Stories. Own and continuously improve the end-to-end online check-in experience, ensuring it is intuitive, accessible, and reliable. Champion UX and Accessibility best practices to create inclusive, frictionless experiences for all users. Partnering with Operations, Customer Service and Analytics teams to ensure that solutions address real customer problems and have no impact on operations Utilise customer … the team: Strong product mindset, focused on building solutions based on customer needs. Proven product management experience in a B2C e-commerce environment. Deep understanding of UX, Accessibility, and inclusivedesign principles. Strong communication skills, comfortable with ambiguity, and confident in using data to validate decisions. Avid Agile practitioner with a positive, delivery and results-oriented approach. Familiarity More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Primark Stores Limited
is a lively culture here, and it's easy to get to know each other in a truly warm atmosphere. Job Purpose Do you believe digital experiences should be inclusive for everyone? Join us to make it happen. We're looking for an Accessibility lead to join our growing Digital team at Primark. In this pivotal role, you'll … help embed accessibility best practices into how we design, build, and maintain our digital platforms. As we scale our digital offering across global markets, this role will ensure that all users-regardless of ability-can access and enjoy our products and services. You'll work cross-functionally with product, design, engineering, and legal teams, as well as external … partners, to ensure accessibility is considered at every stage of the product lifecycle. If you're passionate about inclusivedesign and ready to drive real change in a fast-paced, high-impact environment, this could be your next big step. Key Responsibilities Advocate for Accessibility: Champion accessible design and development practices across digital product and business teams More ❯
RoS) Join an award-winning organisation recognised for its technology and innovation. Registers of Scotland is a world-leading pioneer in land and property registration. Our full-stack teams design, architect, and build all our registration products in-house. We work to create digital solutions for the people of Scotland. You will get an opportunity to nurture your creativity … they have the right skills to be productive and confident in their job. Diversity and Inclusion: We are an 'Investor in People' and a 'Disability Confident' employer. We are inclusive, stronger together, and committed to putting our people first. Positive work culture: RoS is an agile, digital organisation using leading-edge technology.Colleagues understand their role in achieving our strategy … pathways for career progression and opportunities to take on leadership roles. Please note internally, this role is referred to as Senior DevOps Engineer. On a typical day you will Design, build, and maintain scalable, high-quality software and platform systems Implement and manage CI/CD pipelines, observability, security automation, automated testing, and engineering standards Lead feature development from More ❯
User Researcher will be responsible for understanding the needs and behaviours of users interacting with the government service's application processes. They will ensure that user insights drive the design and development of the new cloud-hosted system, enabling a seamless and efficient experience that aligns with the Digital Scotland Service Standard. Key Responsibilities: Plan, design, and conduct … methods. Familiarity with Digital Scotland Service Standard and its application in government projects. Excellent communication and stakeholder engagement skills. Experience working in multidisciplinary teams. Knowledge of accessibility standards and inclusivedesign practices. Office location is Edinburgh, The expectation to come into the office for day 1 to obtain equipment and any induction requirements.1 day per week in the More ❯
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and … and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. This User Experience Researcher III - Mixed Methods role is part of our Traveler Experience Design team, which is responsible for crafting meaningful traveler experiences at scale. As a UX Researcher III, you will independently lead research initiatives, manage global stakeholders across time zones, and … contribute to a culture of curiosity, rigor, and human-centered design. This role requires strong expertise in both qualitative and quantitative methods, with a particular emphasis on advanced survey design and statistical analysis. In this role, you will: Lead and execute mixed-methods research studies with minimal supervision, integrating qualitative and quantitative approaches to uncover user needs and behaviors. More ❯
month contract on a rate between £500/day (Outside IR35). This role will be a hybrid of working at home and in the office. Responsibilities: - Plan, design, and conduct user research to gather insights on user needs, behaviours, and pain points. - Use a variety of research methods, including interviews, usability testing, surveys, and data analysis. - Collaborate with … research in digital transformation projects. - Strong knowledge of qualitative and quantitative research methods. - Excellent communication and stakeholder engagement skills. - Experience working in multidisciplinary teams. - Knowledge of accessibility standards and inclusivedesign practices. If you would like to hear more about this opportunity please get in touch More ❯
In this role, you'll work closely with internal stakeholders to understand their needs through workshops, interviews, and process mapping, translating these insights into clear, prioritised requirements. You'll design secure, accessible, and operationally viable solutions in collaboration with the Head of Technology Change, external partners, and IT Operations-ensuring alignment from concept through to implementation. A strong focus … that integrate seamlessly with existing systems and network architecture. Proficiency with tools for process mapping, requirements documentation, and prototyping is essential, along with a solid understanding of accessibility standards, inclusivedesign, and security best practices. You'll need excellent communication skills to engage stakeholders and translate technical concepts into clear, actionable insights. A proactive mindset and curiosity for More ❯
create and manage clear, helpful content that supports colleague self-service across HR systems like Workday. A user-focused mindset is essential-you'll be expected to champion intuitive, inclusivedesign and ensure content is aligned with colleague needs. You'll work closely with stakeholders across HR, IT, Legal, and Communications to understand business goals and translate them … passengers a year across 35 countries. Whether you're working as part of our front-line operations or in our corporate functions, you'll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our 'Orange Spirit', and we hope you'll share that too. Apply Complete your application … people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. At easyJet, we are dedicated to fostering More ❯
use initiative to help us focus on the most important elements An understanding of WCAG, particularly its influence regarding mobile applications A strong understanding of user experience best practices, inclusivedesign and UX testing Experience mentoring other teams and junior team members in accessibility Nice to have: 2+ years of experience in specialising in accessibility Experience driving accessibility More ❯
. domain and its sub-domains. It does not apply to content on or other domains. This website is run by the Financial Conduct Authority. We are committed to inclusivedesign and ensuring that our web content is accessible to all. For example, that means you should be able to: zoom in up to 300% without the text More ❯
not essential About the role We're working with a global cloud-based accounting platform to improve the accessibility of their core product suite. With a growing focus on inclusivedesign and compliance, this 5-month engagement is set to run until December, with strong potential for extension into 2026. As a Freelance UX Accessibility Auditor, you'll … be embedded within the design and product teams, responsible for auditing the platform, identifying accessibility issues, and helping ensure it meets WCAG standards. If you're a specialist accessibility auditor looking for your next freelance project, pop over your CV and let's chat. More ❯