IT Support Engineer (L1/L2)
- Location
- Greater London, England, United Kingdom
Produce and maintain runbooks so that recurring issues are resolved consistently. Device lifecycle Provision, image, enrol and dispatch laptops across a mixed Windows and macOS estate using Microsoft Intune and Kandji. Deliver joiner, mover and leaver processes end to end, including timely access revocation and device wipe or recovery … Entra ID (Azure AD). Endpoint management experience with Intune, Jamf, Kandji or a comparable MDM platform. Confident supporting both Windows and macOS users. Demonstrable ownership: you take a ticket, drive it to resolution and communicate clearly throughout. Ability to work at pace across several concurrent issues without loss ...