2 of 2 Major Incident Manager Jobs in the UK

As a Major Incident Manager within the UKI region you will lead Critical and Major Incidents from detection through to resolution and handover to our Problem Management Team. You will work aligned to UK Service hours and take part in on-call rota to provide a 24 7 service for our clients. In this role you … will report to the Head of IT Operations and Major Incident Management. What you'll do: Monitoring Incident queues in line with defined policy and process. Identifying incident priority as P1, P2 and Sev C. Establishing a bridge with required stakeholders ensuring command and control of the investigation process and driving teams to resolution in line … with service level agreements. Ensuring all incident activities, decisions and actions are detailed appropriately within our incident management platform, in line with our Incident Management Policy and Procedures. Utilizing strong written and verbal communication skills to provide timely communications to our internal and external stakeholders and vendors. Generation of Major Incident Reports and handover to More ❯

in Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and … implementing process improvements. The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and … gap analysis to improve incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. More ❯