ability to step into a mentoring, Team Leader role Fluent Spanish - business proficiency required Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs) Windows desktop environments (Windows 10/11) Mobiledevice platforms (Android and iOS) Microsoft Office 2016/2019 Mitel VOIP phone systems or equivalent MobileDeviceManagement solutions (AirWatch) Windows Server administration and More ❯
ability to step into a mentoring, Team Leader role Fluent Spanish - business proficiency required Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs) Windows desktop environments (Windows 10/11) Mobiledevice platforms (Android and iOS) Microsoft Office 2016/2019 Mitel VOIP phone systems or equivalent MobileDeviceManagement solutions (AirWatch) Windows Server administration and More ❯
ability to step into a mentoring, Team Leader role Fluent Spanish - business proficiency required Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs) Windows desktop environments (Windows 10/11) Mobiledevice platforms (Android and iOS) Microsoft Office 2016/2019 Mitel VOIP phone systems or equivalent MobileDeviceManagement solutions (AirWatch) Windows Server administration and More ❯
ability to step into a mentoring, Team Leader role Fluent Spanish - business proficiency required Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs) Windows desktop environments (Windows 10/11) Mobiledevice platforms (Android and iOS) Microsoft Office 2016/2019 Mitel VOIP phone systems or equivalent MobileDeviceManagement solutions (AirWatch) Windows Server administration and More ❯
Lincoln, Lincolnshire, United Kingdom Hybrid / WFH Options
Serco
person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report into the IT Service Desk Manager. … necessary Review impact and prioritisation of issues and escalate major issues to the Incident Manager To record all activity for inbound Incidents and Service Requests in the designated Ticket Management System, ensuring that all Incidents and Service Requests contain full details, have the correct category and sub-category designation and are correctly prioritised Ensure ownership is taken of user … to do the role Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels, colleagues, and professionals. Experience of tenant management tools such as on-premises Active Directory and Entra ID Experience in Modern DeviceManagement tools - Microsoft Intune, including compliance/security, as well as knowledge of More ❯
Chesterfield, Derbyshire, East Midlands, United Kingdom
TPXImpact Holdings Plc
within the team. Complete the onboarding of users onto internal systems, considering access rights, roles and permissions. Provide Hardware support to end users, including the configuration of new equipment. Management of the Software Asset Register (SAR) and Hardware Asset Register (HAR). Work to consistently high standards for management of our IT estate, creating process and technical documentation … with SaaS suppliers when required Dimensions Resource complexity and nature of work teams - Senior role within a team Problem solving responsibility and complexity - High need for triage responsibilities. Change management requirements - Medium. Deploying solutions Internal/External interactions - Mostly internal interactions Strategic timeframe working towards - 1-3 year business plan About You Professional knowledge and experience Essential Previous experience … in 2nd/3rd line IT support roles. Experience administering Microsoft Entra ID and/or Google Workspace. Creating and managing Microsoft Azure Subscriptions. Mobiledevicemanagement tools, ideally InTune or Jamf Working on and supporting multiple SaaS applications. Providing Hardware support to end users. Asset register management. Previous experience of troubleshooting multiple issues across different systems More ❯
environment and school MIS systems (i.e. ISAMS). Microsoft Active Directory (Azure and on-prem), Group Policies, AD Federation Services. Remote support of users. VOIP Telephony. Cisco Meraki Network Management tools and configuration. Managed Secure Release Network Printing. Apple and other MobileDeviceManagement Tools (e.g. JAMF) Apple operating systems, integration of Apple with Windows networks More ❯
About the role We’re on the hunt for a tech-savvy, proactive problem-solver with a passion for IT infrastructure, systems management and cybersecurity to join our dynamic team. You’ll have hands-on experience with Microsoft environments, including managing Active Directory, Exchange Server (on-premises and cloud), and Office 365. Your skills in PowerShell scripting, troubleshooting and … cybersecurity, you’ll have a direct impact on our technical evolution and user experience. You may be required to visit sites if required. Key Responsibilities Systems Administration and Server Management Manage our Windows domain environment. Oversee on-premises Exchange Server and assist with its migration to Office 365. Maintain and optimise our shared folder (file server) and MS Work … Folders for user document synchronisation. Patch management – ensure all computers and servers are up to date with the latest security updates. Server management with Hyper-V – create and maintain new VMs. Install, configure and upgrade computer hardware and software as needed. Office 365 Migration and Azure AD Assist with the ongoing migration to Office 365, including Azure AD More ❯
Clarifying client system specifications, understanding working practices and the nature of the customers’ business. Working at customer sites, liaising with staff at all levels within their organisation - good stakeholder management is therefore a pre-requisite. Developing new technologies and then implementing these. Presenting solutions in clear and consistent written or oral reports using Word, Excel and PowerPoint. Designing, testing … DNS, Group Policy Virtualization technologies including Hyper-V or VMware Network hardware including Routers, Firewall, Switches, Wi-Fi (Vendor Neutral) Storage including SAN, NAS, SCSI, iSCSI and Fibre Channel MobileDeviceManagement, Security products Backup and DR technologies with a strong understanding of BCP. Package: £45,000 Salary reviews, career progression, training and certifications. On Call Allowance More ❯
Windows Server (DNS, DHCP, AD, GPO) Networking (Aruba CLI/Switching, VLANs, WiFi) MacOS, Windows 10/11, ChromeOS JAMF, Office 365, GSuite, Meraki, PaperCut Cybersecurity tools and protocols MobileDeviceManagement About You: Minimum 5 years’ experience in IT within an enterprise or educational setting Strong second-line/third-line support background Comfortable across Mac More ❯
Windows Server (DNS, DHCP, AD, GPO) Networking (Aruba CLI/Switching, VLANs, WiFi) MacOS, Windows 10/11, ChromeOS JAMF, Office 365, GSuite, Meraki, PaperCut Cybersecurity tools and protocols MobileDeviceManagement About You: Minimum 5 years' experience in IT within an enterprise or educational setting Strong second-line/third-line support background Comfortable across Mac More ❯
Windows Server (DNS, DHCP, AD, GPO) Networking (Aruba CLI/Switching, VLANs, WiFi) MacOS, Windows 10/11, ChromeOS JAMF, Office 365, GSuite, Meraki, PaperCut Cybersecurity tools and protocols MobileDeviceManagement About You: Minimum 5 years' experience in IT within an enterprise or educational setting Strong second-line/third-line support background Comfortable across Mac More ❯
services managed by the Identity & Messaging team. This includes, but is not limited to, Microsoft O365 and Azure environments, tenants and cloud, Intune (MDM), SharePoint, Teams, Exchange (Online), Certificate management, PowerShell, Access management, and authentication. Monitor and maintain Messaging & Identity systems services to high levels of quality. Develop relationships with third-party providers. Experience: Hands-on technical experience … with Messaging and Identity management platforms, including but not limited to Microsoft O365 and Azure environments, tenants and cloud, Intune (MDM), SharePoint, Teams, Exchange Online, Certificate management, PowerShell, Access management, and authentication. Extensive experience with Identity Management and single sign-on (SSO) technologies. Expertise in MobileDeviceManagement (MDM), particularly with Intune, and More ❯
non-standard devices. · Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. · Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, MobileDeviceManagement (MDM) Console, and Intune. · Knowledge on ticket management per Company guidelines. · Knowledge of the concepts and policy controls … to communicate technical concepts in layman’s terms. · Ability to communicate with other support groups and vendors to provide seamless support to customers. · Ability to differentiate between personal computing device problems versus room technology problems. · Identify the root cause of reported incidents and perform work around as appropriate · Experience of supporting as many of the following as possible: Windows … and 10, MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobiledevicemanagement (such as Microsoft Intune). · Incident, Service Request, Change management process, Remedy, Service Now tool knowledge, Power BI, Power Shell scripting basics. Language: English Benefits More ❯
non-standard devices. · Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. · Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, MobileDeviceManagement (MDM) Console, and Intune. · Knowledge on ticket management per Company guidelines. · Knowledge of the concepts and policy controls … to communicate technical concepts in layman’s terms. · Ability to communicate with other support groups and vendors to provide seamless support to customers. · Ability to differentiate between personal computing device problems versus room technology problems. · Identify the root cause of reported incidents and perform work around as appropriate · Experience of supporting as many of the following as possible: Windows … and 10, MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobiledevicemanagement (such as Microsoft Intune). · Incident, Service Request, Change management process, Remedy, Service Now tool knowledge, Power BI, Power Shell scripting basics. Language: English Benefits More ❯
our team as an Infrastructure Analyst. Purpose of the Role: Responsible for providing IT support to the business and assisting the infrastructure technical engineers in the day-to-day management of server and desktop systems. Work closely with the Retail Team to resolve technical issues with PICO, c2c’s ticket issuing system. Responsible for providing support for all applications … business systems, desktop and mobile devices to the organisation and its employees. Management of incidents, problems and requests, aligning with internal SLAs and KPIs. Must look to continually improve on targets by regularly reviewing software, hardware and processes to fit the needs of the business. In conjunction with others, you will maintain systems documentation and ensure that change … desktop support environment with a track record of providing excellent customer service when resolving incidents and requests is required Experience of administering AD and Entra ID Experience of supporting mobile devices and MobileDeviceManagement tools Experience of VMWare and virtualisation and working with Azure Virtual Desktop SCCM and InTune experience Excellent understanding of licensing requirements. More ❯
our team as an Infrastructure Analyst. Purpose of the Role: Responsible for providing IT support to the business and assisting the infrastructure technical engineers in the day-to-day management of server and desktop systems. Work closely with the Retail Team to resolve technical issues with PICO, c2c’s ticket issuing system. Responsible for providing support for all applications … business systems, desktop and mobile devices to the organisation and its employees. Management of incidents, problems and requests, aligning with internal SLAs and KPIs. Must look to continually improve on targets by regularly reviewing software, hardware and processes to fit the needs of the business. In conjunction with others, you will maintain systems documentation and ensure that change … desktop support environment with a track record of providing excellent customer service when resolving incidents and requests is required Experience of administering AD and Entra ID Experience of supporting mobile devices and MobileDeviceManagement tools Experience of VMWare and virtualisation and working with Azure Virtual Desktop SCCM and InTune experience Excellent understanding of licensing requirements. More ❯
our team as an Infrastructure Analyst. Purpose of the Role: Responsible for providing IT support to the business and assisting the infrastructure technical engineers in the day-to-day management of server and desktop systems. Work closely with the Retail Team to resolve technical issues with PICO, c2c’s ticket issuing system. Responsible for providing support for all applications … business systems, desktop and mobile devices to the organisation and its employees. Management of incidents, problems and requests, aligning with internal SLAs and KPIs. Must look to continually improve on targets by regularly reviewing software, hardware and processes to fit the needs of the business. In conjunction with others, you will maintain systems documentation and ensure that change … desktop support environment with a track record of providing excellent customer service when resolving incidents and requests is required Experience of administering AD and Entra ID Experience of supporting mobile devices and MobileDeviceManagement tools Experience of VMWare and virtualisation and working with Azure Virtual Desktop SCCM and InTune experience Excellent understanding of licensing requirements. More ❯
organisations to maximise their business potential. We have an exciting opportunity for a Workspace Analyst to join our team in Glasgow! Team Purpose: The team provides 3rd line Endpoint Management for multiple international customers, focused on the areas of: Windows endpoint and mobiledevicemanagement: update and software deployment, configuration management and operating system deployment. … MS Intune product family management: maintenance and upgrading of Microsoft Configuration Manager (MCM), management of Intune. Microsoft 365 service components management, with a focus on security (Microsoft Defender). Software packaging: creation and maintenance of application packages All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s … to prescribed schedules and procedures Manage and support customer M365 environments aspects related to Microsoft Defender. Manage and support customer Azure Virtual Desktop environments including aspects related to image management, profile management, .... Participate in service introduction calls based on your customer knowledge. Suggest improvements to operations and customer configuration based on your handled tickets. Document issues and More ❯
solutions using Azure services Designing Cloud Architecture: Planning and developing cloud structures that meet organisation strategies, focusing on scalability, performance, and security Manage and maintain the firm's vulnerability management solutions and remediate vulnerabilities in line with internal policies. Ensure that all Server infrastructure is patched in line with the patching policy and scheduling of changes. Manage and maintain … Windows server environment Troubleshoot and fix Server system application-related issues, recording all troubleshooting steps and information in the IT Service Management tool. Generate system and component capacity management reports on a weekly basis and conduct trend analysis. Manage and maintain Windows Server Services, such as Active Directory, DNS, DHCP, and certificate services. Providing advanced technical support to … other department teams Ensure all systems and services are proactively monitored using the tools utilised by the IT Department. Manage and maintain the MobileDeviceManagement (MDM) solution. Build and deploy Windows Servers and SAAS/PAAS solutions as required. Liaise with vendors and external partners Ensure that all servers and services have adequate BCDR protection in More ❯
and 3 rd level support to the organisation's user community in London. The Support Analyst should have extensive experience administering common services including Windows 11, Office 365, Intune devicemanagement, Active Directory, deploying SCCM builds, and Time Management. Key Responsibilities Respond to IT support requests (incidents and service requests) promptly, politely, and efficiently, adhering to SLA timeframes … using our IT Service Management tools. Analyse and resolve support issues across support levels, collaborating with other support teams (Infrastructure, Application Support, Networks, etc.) to resolve incidents, requests, and problems. Log and track the status of support requests, providing regular updates to customers. Provision and deploy new equipment and applications, ensuring compliance with licensing. Provide technical solutions to IT … and troubleshooting. Familiarity with Office 365 applications. Experience with Teams calling setup and management. Experience in building/imaging software with SCCM or Intune. Support for iPhone configuration and mobiledevice management. Understanding of Service Management; ITIL Foundation qualification preferred. Experience with IT Service management tools like ServiceNow. Ability to work independently and in teams, prioritize More ❯
and other managed/un-managed Network devices like wireless APs, Wireless Controller, servers, Multiplexers etc. Resource should be an English speaker and be well versed with local language. Mobiledevicemanagement including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. Understands … hardware and software. Provision and support Remote Site Networks (e.g., LAN, WAN connection) and related operations (e.g., procure, design, build, systems monitoring, incident diagnostics, troubleshooting, resolution and escalation, security management, and capacity planning/analysis) Provide Break/Fix Level 2 support for in-scope end-user hardware and software as coordinated through the Service Desk. Manage and maintain More ❯
have extensive hands-on experience in Microsoft 365, Entra ID (Azure AD), Microsoft Intune, Defender Suite, and Zero Trust Security Architecture. This role will focus on identity security, endpoint management, compliance, and cloud security, ensuring a secure and scalable IT infrastructure aligned with industry best practices. Experience with Layer 7 firewalls, VPNs, SD-WAN, and Virtual Desktop Infrastructure (VDI … is a plus. Your key responsibilities will include: 1. Microsoft Security & Identity Management Design and implement Zero Trust Security Architecture within Microsoft 365 and Azure environments. Manage Entra ID (Azure AD), Conditional Access, Multi-Factor Authentication (MFA), and Privileged Access Management (PAM). Optimize Microsoft Intune for endpoint security, compliance, and mobiledevicemanagement (MDM … and Microsoft Defender XDR. Deploy Microsoft Sentinel (SIEM) for threat detection, log analysis, and incident response. Establish incident response playbooks and conduct forensic investigations when needed. 4. Compliance & Risk Management Ensure adherence to ISO 27001, NIST, GDPR, and CIS Benchmarks. Conduct risk assessments, vulnerability scans, and security audits. Define data protection, backup, and retention policies aligned with Microsoft More ❯
date of the advertisement Skills Personal Attributes Strong communication, planning, and organisational skills Essential Ability to work independently and as part of a team Essential Experience Experience with print management systems (i.e. papercut) Desirable Experience with mobiledevicemanagement (MDM) (i.e. JAMF School) Desirable Experience with MIS Systems (i.e. SIMS) Desirable Experience with security systems (CCTV More ❯
supporting not only end-user devices and infrastructure but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring issues … software, applications, and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … events, including AV setups, hybrid meeting tools, and live-streaming technologies. Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobiledevicemanagement (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle managementMore ❯
