Service Performance Specialist
- Hiring Organisation
- Project People
- Location
- Reading, England, United Kingdom
Service Performance Specialist Permanent Reading (Hybrid) MBNL keeps the UK’s shared mobile network running, and this role sits right at the centre of how we govern, challenge, and improve service performance across our supplier ecosystem. As a Service Performance Specialist, you’ll turn data into insight, hold suppliers … when needed to understand real‐world performance The successful Service Performance Specialist will have: • Strong understanding of mobile telecoms system architecture • Experience in supplier management and operational telecoms or infrastructure maintenance • Background in managed service environments and customer‐focused operations • Deep knowledge of KPIs, SLAs, performance frameworks, and service ...