11 of 11 Operations Support Engineer Jobs in the UK

Technical Support and Operations Engineer | SaaS A specialist construction cost engineering practice, with expertise in infrastructure and a SaaS offering, is looking to hire a Technical Support and Operations Engineer to join the company in Manchester. About the Role: As a Technical Support and Operations Engineer, you'll be the bridge … and processes. Your work will directly impact client satisfaction and the overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and More ❯

Project role: Senior support engineer - it operations Skills: L3) Secondary Skills: IT Operations No. of positions: 1 About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all … all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit Senior Support Engineer Job Summary The Senior Support Engineer plays a critical role in maintaining customer satisfaction by effectively resolving client tickets in a timely, cost-efficient, and … high-quality manner. This position is integral to ensuring smooth product operations and enhancing the capabilities of the support team through knowledge sharing and continuous improvement. Key Responsibilities 1. Troubleshoot And Resolve Client Tickets Through Detailed Analysis And Application Of Product Support Techniques, Ensuring Adherence To Defined Service Level Agreements. 2. Develop And Deliver Training Programs For More ❯

we have been awarded for our approach to our people, our clients and our industry and want to continue and expand upon these successes. THE ROLE_ As a Platform Operations Engineer at Talon Outdoor, you'll ensure the smooth operation of the platforms stack by offering technical and functional assistance. Your role involves diagnosing and resolving issues, collaborating … with both business and engineering teams to enhance the system, and proactively identifying opportunities for improvement. You are expected to work in a shift pattern to support North American users in Eastern Standard Time, providing user support, conducting troubleshooting, and contributing to system enhancements to maintain efficiency and effectiveness. A DAY IN THE LIFE_ You will be working … on support tickets that come through via email and service desk portal and also providing help in person. Some of the common tasks involve creating a login for internal and external users, troubleshooting issues, answering user queries, training the Media owners when requested, testing and deploying an application, raising bugs and defects with the developers, and keeping the application More ❯

just a better sense of belonging, we believe we've created a culture in which everyone can succeed, no matter how you got here. The Position Joining our IT Operations team, you'll be on the front line alerting our technology teams to incidents, outages and ongoing issues, and supporting future risk mitigation. Each day is different, and as … the company continues to scale, our IT Operations team needs to adapt, which you can get involved with! Working with a variety of technical teams, you will conduct system analysis of operational issues to include automation, troubleshooting, and problem solving. You'll be charged with monitoring the production environments, ensuring proactive management of events, active vendor management and proper … role has a shift pattern of Monday to Friday 0600 - 1400, at least three times per week. Some of your day-to-day responsibilities will include: Proactive monitoring and support of the production environmentsto reduce the potential for errors Act promptly on alarms, service degradation and outages, and act as a focal point for outages until restoration Maintain a More ❯

team. What will you be doing day-to-day? Responsible for the implementation, operation, and maintenance of the core voice/UCaaS network s alongside the wider Product & Voice Operations Team whom you will also provide support to, fostering a culture of continuous improvement and knowledge sharing. Develop and implement technical standards & best practices how we operate our … we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive … through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our Manchester office. If you feel you could be a good fit for Gamma but do not think that you meet More ❯

Role: Operational Systems Support (OSS) Engineer Duration: 3 months starts with Location: Warwick/Wokingham/Corsham/Farnborough Mode: Hybrid – the vast majority of work is expected to be remote – however there may be occasional travel to customer sites. Candidate expected to start the role immediately hence look for Immediate Starters ONLY SC cleared or SC Eligible … required. Project name/description: DCE Programme – data centre network build. Job specs: As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass … to 4th line support where required. Carry out the resolution of fault tickets and application administration where required on the OSS estate. Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole. Proactively manage More ❯

Role: Operational Systems Support (OSS) Engineer Duration: 3 months, starts with Location: Warwick/Wokingham/Corsham/Farnborough Mode: Hybrid the vast majority of work is expected to be remote however there may be occasional travel to customer sites. Candidate expected to start the role immediately hence look for Immediate Starters ONLY Candidiate should be SC Eligible … OR SC Cleared Project name/description: DCE Programme data centre network build. Job specs: As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as … required. Pass to 4th line support where required. Carry out the resolution of fault tickets and application administration where required on the OSS estate. Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole. More ❯

Senior Live Ops Support Engineer, Playback Live Operations, Prime Video Job ID: Amazon Development Centre (London) Limited Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium … a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. The Live Operations Event Support team are seeking a Senior Support Engineer to own the operation and end-to-end monitoring of live events on Prime Video. The role … event is received from the various venues, routed through our encoding/packaging infrastructure and successfully delivered to customer devices. We use tools and consumer devices in fully-equipped operations centers to monitor every stage of the signal path. This role is responsible for key functions that occur pre-event, in-event, and post-event. Key job responsibilities - Deliver More ❯

Security Support Engineer, Vulnerability Management and Remediation Operations Job ID: Amazon UK Services Ltd. Embark on a Mission to Fortify Amazon's Defenses as a Support Engineer with the Vulnerability Management & Remediation Operations team! Amazon Security is seeking an experienced and innovative Support Engineer specialising in cybersecurity to join our Vulnerability Management … and Remediation Operations (VMRO) team in London, UK. The VMRO team is a global team that is responsible for assessing, detecting, and driving the remediation of vulnerabilities across the Amazon ecosystem. Key job responsibilities - Support vulnerability detection campaigns by working closely with Campaign Owners to launch and continuously improve the quality of campaigns across Amazon. - Assess and negotiate … assessments. - Contribute to the development of automation of repetitive tasks. - Actively participate in updating documentation and sharing knowledge across your global peers. - Participate in an on-call rotation to support continuous monitoring and remediation of vulnerabilities. If you're excited about the opportunity to make a significant impact on the security of one of the world's largest and More ❯

London, United Kingdom Posted on 11/05/2024 Are you an experienced engineer with a passion for live operations? Join a multinational company as a Senior Support Engineer for a live operation at a streaming service! In this role, you'll be at the forefront of delivering exceptional live events, ensuring seamless video delivery … monitoring across platforms. This opportunity allows you to collaborate with top-notch teams while making a direct impact on a global audience. What You'll Do: As a Senior Support Engineer, you will be responsible for overseeing the operation and monitoring of live events. Your expertise will ensure that video signals are effectively managed from venues to customer … devices, providing an exceptional viewing experience. Key Responsibilities: Deliver high-quality live sports and music events worldwide. Collaborate with peers to address critical support issues, balancing immediate fixes with root-cause analysis. Lead technical projects, coordinating support to resolve challenges and meet milestones. Apply deep technical expertise to innovate and simplify processes. Set and maintain high standards for More ❯

with a leading European provider of industrial networking solutions that is expanding its UK services team . They are currently looking for an ambitious and technically minded OT Field Engineer to join their team. This is an exciting opportunity to work across critical infrastructure sectors including utilities, rail, and defence. You’ll be part of a collaborative team, delivering … technical support, training, and professional services for the companies modern, in-house industrial technologie s to a wide range of clients/Key Responsibilities: Provide technical support and troubleshooting for OT and industrial networking solutions. Support routers, switches, Ethernet cabling , and other data communication technologies. Deliver on-site professional services and customer training across the UK. What More ❯