Managed Service Delivery Lead - MSP
- Hiring Organisation
- Harvey Nash
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Permanent
Services across a diverse portfolio of clients. This is a strategic leadership role focused on ensuring service excellence, maintaining SLA performance, managing major incidents and escalations, and driving continuous improvement across the service function. You will act as a key client stakeholder, leading service reviews, overseeing the transition of Microsoft … technology solutions from project delivery into BAU support, and ensuring operational readiness across all managed services. The role also includes ownership of service financials, resource planning, forecasting, and the leadership and development of Managed Service Team Leads. The ideal candidate will have a strong background in Managed Services, preferably within ...