Client Service Delivery
- Location
- Nechells, England, United Kingdom
SLAs, KPIs, scope, and cost. Leverage AIOps and observability tools (e.g. Dynatrace, Datadog, New Relic, Elastic) to proactively monitor service health and performance. Utilise predictive alerting and anomaly detection to prevent incidents and optimise delivery priorities. Coordinate across internal teams, vendors, and stakeholders to ensure seamless delivery. Client Communication … decision-making and proactive operations. Documentation and Reporting Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage ...