chance of calls closing first time and without introducing new issues or unnecessary risk. Develop and maintain in-depth knowledge of supported customer applications. Proactive in managing support contracts. Working with the customer to identify critical periods, or changes in environment and customer resource. Recognise the importance of and … dedicate time to proactive monitoring and maintenance, identifying and managing potential issues prior to them becoming critical. Maintain up-to-date and robust customer documentation to support rapid and effective ticket handling and minimise single points of failure within the team. Demonstrate a mindset of adding customer value … beyond incoming tickets, including communicating relevant product upgrades and proactive maintenance. Follow the Simpson's Support Guide for ticket handling and time recording. Ensuring token-based support contracts are tracked and reports issued to the customer monthly, or otherwise as agreed. Work with the consulting team to ensure smooth More ❯
Job Title : Shift Multi-Skilled Maintenance Engineer Location : Hull Salary : £46,000 per annum Shift Pattern : Panama shift which involves working 12 hour days and nights on a 3 on 3off and 2 on 2off pattern Our client a leading Food Manufacturing business are looking for an experienced M …/S Maintenance Engineer to join their team and support the maintenance and smooth operation of our production facility. This is an exciting opportunity to work in a fast-paced environment, ensuring safety, quality, and production efficiency. Job Purpose You will be responsible for maintaining and improving plant … machinery and equipment by performing both proactive and reactive maintenance. Your role will involve supporting operational efficiency, troubleshooting issues, and ensuring compliance with safety and quality standards. Key Responsibilities Mechanical & Electrical Maintenance : Perform routine and reactive maintenance to meet equipment specifications and operational requirements. Proactive Line More ❯
person and remotely. Key Duties and Responsibilities: Identifying and resolving IT issues both remotely and in person Installing desktop/server software and hardware Proactive server and desktop maintenance In-depth troubleshooting of advanced issues Assisting with the day-to-day management of IT systems Skills: Previous experience More ❯
person and remotely. Key Duties and Responsibilities: Identifying and resolving IT issues both remotely and in person Install desktop/server software and hardware Proactive server and desktop maintenance In-depth troubleshooting of advanced issues Assisting with the day-to-day management of the IT systems Skills: Previous More ❯
for ensuring the platform is maintained in line with provider recommendations to ensure a highly resilient service is available to our community. Resolving incidents, proactive monitoring and associated actions to deliver such a service. It also ensures that policies are adhered to and that the necessary support processes are … tuning methods. What you'll be doing: Provide expert-level support to customers using the SJP Data Platform technologies Incident resolution for the platform Proactive monitoring and maintenance to ensure high level of operational resilience. Application of SJP's IT policies and IT controls for the platform technologies … support requirements Who we're looking for: A methodical and analytical mindset, with a detail-oriented approach. Good communication and collaboration skills with a proactive approach to problem solving. The ideal candidate will also have a growth mindset, eager to stay updated on industry trends and share knowledge with More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Hays Accounts and Finance
Engagements: Serve as a business application specialist by supporting project implementations and coordinating with third-party suppliers to resolve issues and enhance system functionality. Proactive Performance Monitoring and Maintenance: Utilise advanced management tools to monitor performance metrics and perform essential maintenance tasks, ensuring optimal application performance. Foster … To be the successful candidate you will need: Strong experience working with Liquidlogic EHM, LCS and LAS is essential Experience in the support and maintenance of at least one core business application and providing customer support in an IT Service environment Knowledge of data quality standards Experience supporting the More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
Your new role Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Do you enjoy getting out and pride yourself on delivering the best face-to-face support? This is a hybrid … need to succeed Key Responsibilities: Technical Support: Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance. System Management: Manage the installation, upgrade, and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning More ❯
to ensure the smooth and efficient functioning of the service delivered to the organization achieving operational excellence. This role will focus on the supervision, maintenance and enhancement of the firms information technology infrastructure. This position demands a combination of technical expertise, strategic planning and team leadership to guarantee the … Overseeing the day-to-day operations of the Technical Operations Team, you'll ensure that IT systems and services are running smoothly. This involves proactive monitoring, regular maintenance, and troubleshooting to address any issues that arise promptly. Continuously seeking opportunities to improve the organization's IT infrastructure, you … ll work on enhancing its efficiency, reliability, and security. This may involve implementing new technologies, upgrading existing systems, or optimizing processes. Emphasizing a proactive preventive approach to issue resolution, you'll work on identifying potential problems before they escalate into major disruptions. This may involve implementing preventive maintenanceMore ❯
network issues. Collaborating with other technical teams to resolve complex problems. Ensuring the stability and integrity of the organisation's network infrastructure. Engaging in proactive monitoring and maintenance of network systems. Documenting processes and solutions to enhance team efficiency. Assisting with projects related to network upgrades and implementations. … with firewalls, switches, and routers. Strong analytical skills and the ability to think critically under pressure. Excellent communication skills, both verbal and written. A proactive approach to learning and professional development. Next steps: If you are ready to embark on an exciting journey with our client, we want to More ❯
IT Operations - Responsible for managing the on-going BAU support of the platform in operation environments. Including change and incident management, service requests and proactive monitoring and maintenance Security - Ensure security is considered early in the development lifecycle and constantly maintained. DevOps engineers must understand how to secure More ❯
Gloucester, Gloucestershire, South West Hybrid / WFH Options
BAE Systems
IT Operations - Responsible for managing the on-going BAU support of the platform in operation environments. Including change and incident management, service requests and proactive monitoring and maintenance Security - Ensure security is considered early in the development lifecycle and constantly maintained. DevOps engineers must understand how to secure More ❯
with Oracle for bug fixes Identify and resolve JDE system errors Update and maintain JDE configuration Guide users to follow correct JDE procedures Perform proactive and reactive maintenance of JDE systems from a functional perspective Project specification and testing of new customized JDE applications or modifications to existing More ❯
Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines. Installation, maintenance and support of IT equipment. Asset and Inventory management. Liaise with 3rd party vendors and suppliers to ensure efficient asset management. Liaise with contractors … or external suppliers and clearly communicate technical issues and Amazon standards. Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance. Providing technical support/input to site and team projects and initiatives. Conducting end user equipment trials and testing. Providing assistance to More ❯
Activities could include for example: Participation in research projects and grant-funded projects Provision of training as related to areas of subject expertise Ongoing, proactive acquisition, maintenance, and provision of leadership in the development of associated skills and knowledge in areas of expected expertise Essential Skills and Experience More ❯
Job Description: You will manage all proactive and reactive maintenance, external contractors, and hotel teams in line with the departmental budget. We are looking for a young talent to join our team in a position with no previous experience. If you are proactive and eager to learn More ❯
Product Care Management to enhance service operations. Collaborate with the Product Care team to track and analyze the digital/edge installed base, ensuring proactive planning for upgrades, maintenance, and obsolescence management to sustain service efficiency and reliability. Compliance & Security: Ensure adherence to cybersecurity, data privacy, and regulatory More ❯