1 to 25 of 35 Remote/Hybrid Problem Management Jobs in the UK

Incident and Problem Manager Location: Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with the organisation's objectives and fostering a high-performance environment. Day-to-day of the role: Governance & SLA Management: Lead the oversight of partner adherence to incident and problem management SLAs, acting as the client-side authority on Root Cause ...

Problem Manager/Problem Analysis/Problem Coordinator Wakefield area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager/Problem Analysis/Problem Coordinator … will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment ...

Hays are working with an established organisation in Newport, South Wales to support with the recruitment for a permanent IT Incident and Problem Manager. The role offers a starting salary of circa £62,000pa with the opportunity to progress within the pay band. The teamwork in a 50/… hybrid working pattern out of the Newport office. This role sits within IT Service Management and is responsible for governing and delivering effective incident and problem management. You will ensure processes are consistently applied, monitored, and aligned to organisational goals, driving continuous improvement through robust root cause analysis ...

minimise it through automation and improved operational tooling.Collaborate with engineering teams to incorporate reliability into services through design enhancements and resilience patterns. Incident and Problem Management Excellence Enhance production outcomes through effective incident response practises, including major incident triage, root cause analysis, and post-incident reviews.Strengthen problem management processes to reduce repeat incidents and mitigate technical debt risks. Observability and Tooling Enablement Set observability standards across logs, metrics, traces, and dashboards to enhance service detection and restoration times.Partner with platform and tooling teams to align SRE needs with enterprise-level tools and processes. Stakeholder Management ...

through automation and improved operational tooling. Collaborate with engineering teams to incorporate reliability into services through design enhancements and resilience patterns. Incident and Problem Management Excellence Enhance production outcomes through effective incident response practises, including major incident triage, root cause analysis, and post-incident reviews. Strengthen problem management processes to reduce repeat incidents and mitigate technical debt risks. Observability and Tooling Enablement Set observability standards across logs, metrics, traces, and dashboards to enhance service detection and restoration times. Partner with platform and tooling teams to align SRE needs with enterprise-level tools and processes. Stakeholder ...

ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis and long-term … operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party and vendor operational performance. Stakeholder Management Primary ops interface for: Product Owners Delivery Managers Architecture & Security Business and Senior Leadership Provide clear, data-driven service reporting (availability, incidents, risks, improvements ...

Incident and Problem Manager Newport (Hybrid Working) £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice … stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around ...

through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role … relationships, and works with business leaders and the CTO to shape the organisation’s infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud‐based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical … skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition ...

setup Enhance reporting to improve business visibility of IT activities Work with service requests, tickets, and reporting via JIRA Support major incident and problem management reporting Contribute to reducing incidents through improved reporting insights Deliver cross-training to global users (UK, Singapore, New York) Collaborate within ITSM/… ITIL frameworks (incident & lifecycle management) Required Skills & Experience Expert-level Power BI development and reporting experience Strong experience working with large, complex reporting environments Hands-on experience with JIRA (essential) Solid understanding of ITSM/ITIL processes (incident & problem management) Ability to translate data into actionable insights ...

Applications Engineer - Finance & Wealth Management - Permanent - Hybrid Location: London or Liverpool (Hybrid - 1-2 days per week in the office) Salary: £70,000pa - £90,000pa + Excellent Financial Services Benefits Package Background Checks: Successful candidates will require Full Financial background checks if offer presented Experience of Expo Platform … applications across the full lifecycle in a financial services environment, including BAU, change and delivery. The Company: Global leader in the Wealth and Financial Management arena is seeking an experienced Applications Engineer to work hybrid (1 to 2 days per week) at their London City HQ or their Liverpool ...

Senior Service Desk Analyst who will be responsible for delivering high-quality technical support across the LCST programme. This role provides advanced incident and problem management, supports ITIL-aligned processes, and acts as a technical escalation point for the Service Desk and operational teams. Operating within a complex … environment, the role ensures service stability, drives continuous improvement, and contributes to broader operational governance while working closely with engineering, infrastructure, cloud, and service management teams. The Senior Service Desk Analyst will be a senior point of contact for stakeholders, supporting less experienced team members in delivering an excellent ...

ensuring that technology aligns with business needs and drives improvement in service, security and scalability.Leads a team whose day to day responsibilities include active management of IT services in areas such as IT Helpdesk, Infrastructure support (Servers, network, hosting), cyber/information security, end user compute support, major incident … management, service monitoring, change management, problem management. Key Responsibilities: Manage IT Operations activity in the areas of infrastructure, services delivery and cyber security to support the delivery of BRUSH’s IT objectives, including the development of IT operational roadmaps. Team building and growth – design and lead ...

applying routine patches and security updates). - Provide a customer-focused second-line operational support service, managing and resolving incidents and requests using service management processes within agreed SLAs, applying fixes and workarounds as required. - Support problem management by using specialist knowledge to provide technical diagnostic information … Active Directory and Microsoft 365). - Experience of event monitoring, performance monitoring, log analysis, process/task automation and proactive maintenance. - Knowledge of systems management/monitoring tools. - Experience of working with an ITIL-based service management system, resolving incidents and requests. - Experience of adhering to operational standards ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

risks, service gaps and improvement opportunities Support monitoring, alerting and operational best practice Contribute to service reviews and technical planning Assist with incident and problem management activities Maintain accurate technical documentation Support service transitions into managed support Drive automation and continuous improvement initiatives Key requirements: Proven experience … skills Background in cloud and endpoint support at a senior level Hands on experience with Microsoft Intune, Entra ID and Azure Knowledge of endpoint management including Autopilot Experience with application deployment and packaging Solid networking fundamentals including VLANs, routing and secure access Familiarity with monitoring, automation and scripting (PowerShell ...

services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations … maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely ...

Incident and Problem Manager Location: Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with the organisation's objectives and fostering a high-perform click apply for full job details ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This includes line-management responsibilities, supporting and developing … customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance ...

Incident and Problem Manager Newport (Hybrid Working) £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice ...

projects including upgrades, migrations, security improvements, and hardware refresh programmes Support ISO 27001-aligned processes and collaborate with other teams as appropriate Participate in problem management and continuous improvement initiatives Ongoing training and development, including support for IT certifications Work as part of a collaborative IT team where … years’ experience in a Service Desk or IT support role within a Windows/Microsoft-based environment, including an understand Microsoft 365 administration, endpoint management systems and software packaging (RMM, MDMs) Strong diagnostic and troubleshooting ability, using a structured approach to problem resolution Clear and confident communicator, comfortable ...

ensuring the delivery of stable, reliable, and high-quality IT services across a rapidly growing organisation. This role is focused on operational excellence, risk management, and building the service maturity needed to support scale, acquisition, and long-term growth. If you enjoy bringing order to complexity, embedding robust operational … major incidents, ensuring effective resolution, root cause analysis, and continuous improvement • Driving operational standards across IT, including SOPs, runbooks, escalation paths, and service management frameworks • Partnering closely with technology, infrastructure, and business stakeholders to ensure IT operations scale effectively and support business growth Can you show experience in some ...

services Practical understanding of user experience and requirements analysis, with the ability to identify user needs and implement effective solutions Proven experience in problem management, including investigation, prioritisation, root cause analysis and implementation of preventative actions Hands-on experience managing, deploying and supporting Microsoft Windows operating systems, Microsoft ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public … internal and external senior stakeholders. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specification. Own technical problem management ...