1 to 25 of 423 Remote Problem Management Jobs in the UK

will work closely with service managers, technical teams, business stakeholders, suppliers, and your team to ensure the delivery of effective, consistent, and high quality Problem Management services across Thames Water. We are seeking a Problem Management Lead to support and enhance the end to end Problem Management process across all Thames Water business areas. You will be responsible for identifying root causes of major incidents, ensuring timely corrective actions, and driving continuous service improvement to reduce service disruptions and improve operational stability. What you’ll do as a Problem Management Lead Problem Management: Support the maintenance and execution of the Problem Management process, policies, and procedures. Coordinate and track problem records to root cause identification and permanent resolution. Ensure compliance with Problem Management standards across all service delivery teams and third party suppliers. Governance & Compliance More ❯

and Compliance team is the backbone of Technology Operations at the BBC. We support the BBC’s output by providing a range of service management functions across diverse technologies. Your work will impact audiences worldwide. By collaborating with our digital product teams, broadcast engineers, and production teams, you'll … gain unique insights into the BBC's behind-the-scenes operations. Main Responsibilities As the Senior Problem Manager, you will champion problem management across our technology divisions. You'll enhance existing processes through training and governance, leading their adoption. This includes developing and maintaining a known error … database to efficiently manage incidents and support critical resourcing decisions. Proactive problem management is crucial for a seamless user and audience experience. You'll regularly analyse incident data to identify problems and drive immediate solutions. You'll also manage high-priority problems and post incident reviews, leading investigations More ❯

Get AI-powered advice on this job and more exclusive features. Job Title: Problem and Incident Management Lead Salary: Up to £40,000 Location: Birmingham (Hybrid 2-3 days in office per week) Established in 2003, Focus Group is proud to be one of the UK's fastest … growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. The Problem and Incident Management Lead is responsible for overseeing the resolution of incidents and problems to minimise operational disruptions and improve service reliability. Acting as an extension of … the Service Desk, this role ensures incidents are identified, documented, escalated, and resolved efficiently while also leading problem management initiatives to prevent future occurrences. This position may require availability for on-call duty, shift work, or extended hours in case of major incidents. You may also have to More ❯

you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Overview Job Description IT Service Manager (Incident, Major Incident, Problem) Grade: 4 Reporting to: Head of IT Service Management Location: Hybrid/London About us IQUW is a speciality (re)insurer at Lloyd … difficult insurance risks, helping build products to meet their customer's needs. The role We are seeking a proactive and experienced Major Incident and Problem Manager to take ownership of our Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service … across IT services. The ideal candidate will have a strong process ownership and communication mindset, ensuring that incidents are managed effectively while also implementing problem management strategies to prevent recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the More ❯

Social network you want to login/join with: Problem & Incident Management, Birmingham col-narrow-left Client: Focus Group Location: Birmingham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 402cb3a08ec3 Job Views: 4 Posted: 01.05.2025 col-wide Job Description: Job Title … Problem and Incident Management Lead Salary Up to £40,000 Location Birmingham (Hybrid 2-3 days in office per week) Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over … customers across the UK. The Problem and Incident Management Lead is responsible for overseeing the resolution of incidents and problems to minimise operational disruptions and improve service reliability. Acting as an extension of the Service Desk, this role ensures incidents are identified, documented, escalated, and resolved efficiently while More ❯

Join to apply for the IT Problem Manager role at Marsh McLennan Join to apply for the IT Problem Manager role at Marsh McLennan Get AI-powered advice on this job and more exclusive features. We are seeking a talented individual to join our IT Problem Management … This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting … to the Senior Manager, who leads Problem Management globally, you’ll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring … data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on … detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring … data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you’ll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on … detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage More ❯

Company:Marsh Description: We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial … role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you’ll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We … detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage More ❯

user requirements and can offer guidance and respond effectively to queries about Product/Service design, policy, etc. In addition, you undertake standard service management duties e.g. incident management, problem management. You will have line management responsibilities which would require setting objectives, managing development of others … and acting as a point of escalation. The successful applicant will become a member of the DWP Digital IT Service Management community, with opportunities for personal and professional development. The post also needs to cover both in and out of hours Major Incident support On Call on a rota … operational running of Products/Services. Overseeing day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team Establishing and managing a programme of continual service improvements across the wider support team, ensuring these are aligned to More ❯

Senior Problem & Continuous Improvement Manager Job ID PERM002852ML Department Details The Operational Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three … to deliver their best customer experiences at the lowest cost. The Senior Problem and Continuous Improvement Manager is a senior role within the MBNL organisation and reports directly to the Head of Service Operations. This is a hybrid role with a minimum of 2 days per week in our … Central Reading office. What you will do: Assure the problem management service to maximise the performance of the service in accordance with ITIL best practice. This includes identification, classification, prioritisation, documentation and eradication/management of root causes. Ensure that the continuous Improvement framework and governance is More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager. working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. You’ll … be central to the service operations team, owning and improving both the major incident and problem management functions alongside a team. If you're someone who thrives in structured, high-pressure environments and brings a calm, assured presence during service disruption, this role will give you a clear … platform to make an impact. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. More ❯

About the Role: YBS has an exciting new opportunity for an Incident & Problem Manager to join our Technology Services function. The successful candidate will be responsible for the establishment and execution of effective Incident and Problem Management strategies, policies and processes to enable the organisation to continue … operations and serve its customers in the event of a major incident, as well as the leadership of the Incident & Problem Management team and fostering a collaborative and innovative team culture. This role will be based in our Bradford Head Office, with flexible working from home capability. As … an Incident & Problem Manager you will Be responsible for providing effective leadership and management of the Incident & Problem Management team. Have responsibility for the provision of effective Crisis and Major Incident Management capabilities and processes 24/7. Provide effective leadership and management of More ❯

Description: The Service Management - Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters. Are you passionate about service management … fast and be bold? Then we want you on our team! About the Role: Contribute to targeted Service Improvement Plans in collaboration with Service Management leadership, Enterprise Problem Management, and our Service Providers. Contribute to product design and development of the TR Service Dashboards. Contribute to process … flow charting, and iterative service improvement activities (e.g. daily standups, data quality checks, change reviews, tool enhancement design and review). Contribute to proactive problem management through identification of trends to enhance service reliability and availability. Support for Service Management activities to ensure a consistent standard of More ❯

and continuous improvement of Lloyds Banking Group’s Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving proactive … Key Responsibilities Proactively manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before … levels, including executive leadership, providing transparent updates on incident status, risk posture, and service health. What you’ll need Proven leadership in incident and problem management across complex, multi-cloud environments. Strong understanding of SLIs, SLOs, and SLAs, with the ability to drive action through data insights and More ❯

and continuous improvement of Lloyds Banking Group’s Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving proactive … Key Responsibilities Proactively manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before … levels, including executive leadership, providing transparent updates on incident status, risk posture, and service health. What you’ll need Proven leadership in incident and problem management across complex, multi-cloud environments. Strong understanding of SLIs, SLOs, and SLAs, with the ability to drive action through data insights and More ❯

Leader (CertRP/Assoc CIPD) Job Introduction We are seeking an experienced IT Service Transition & Improvement Lead to take ownership of key IT Service Management functions, including Service Transition, Continuous Service Improvement (CSI) and Problem Management. This role plays a central part in ensuring that new and existing … operational requirements. The role offers a balance of strategic oversight and hands on operational delivery. You will lead the development and implementation of service management processes, oversee risk and quality controls, and work closely with a range of internal and external stakeholders. Your focus will be on delivering high … working in complex environments, this could be the right opportunity for you. Main Responsibilities Lead and manage the delivery of Service Transition, CSI, and Problem Management across the organisation. Define and manage service acceptance criteria, working with project teams to ensure services are ready for operational use. Oversee More ❯

across key IT process areas ________________________________________ Key Deliverables: Support for: IS Service Delivery Manager - Disaster Recovery - IT Business Continuity - SIAM IS Reliability Delivery Lead - Change Management - Request Management - Problem Management IS Quality Delivery Lead - Performance & Reporting - Operational Risk - Training & Quality Management - Service Level Management - Target … Operating Model ________________________________________ Milestone Targets (by Feb 2026): Cyber Resilience Programme (CRP): Embed BAU support for: - Change & Risk Management - DR & IT Continuity - Training & Reporting Transition & Transformation Programme (TCS): Ensure delivery and improvement across: - DR, IT Continuity, SIAM - Change, Request, Problem Management - Performance, Risk, Training, Quality, SLAs - Operating Model … Required Experience & Skills: - 5+ years in IT Service Delivery under SIAM - Deep understanding of: o DR & Continuity o Change/Problem/Request Management o SIAM & SLAs o Quality, Training, Risk, Reporting - Strong stakeholder and vendor management skills - Certifications (preferred): ITIL, SIAM, COBIT, Cyber Security ________________________________________ Other Requirements More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity … You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity … You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling More ❯

About us: Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the … talented Service Performance Manager to join our busy Customer Operations team. Reporting to the Director of Customer Operations, they will be responsible for leading problem management to identify and resolve service issues, and driving service improvements to enhance delivery and customer satisfaction. This role collaborates with cross-functional … teams, supports change management processes, and ensures alignment between service delivery and customer expectations. Key areas of focus: Your day-to-day role will consist of the following responsibilities, you may be required to carry out further responsibilities at the company's discretion. Lead the problem management More ❯

Social network you want to login/join with: Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and … problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, ensuring services are restored quickly and … safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident More ❯

Social network you want to login/join with: Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and … problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, ensuring services are restored quickly and … safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident More ❯

there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and … will require working with multiple partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level … technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by More ❯

the business through change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk … IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our customers within agreed timescales. Delivery of first-class customer service; ensuring the customer is satisfied with the resolution of the call prior to closure. Keep detailed, accurate and consistent records … colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions and to resume normal service as soon as possible, following the approved incident management process Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the More ❯