1 to 25 of 38 Problem Management Jobs in the UK with Remote Work Options

minimum of 2 days a week in the office is required Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers … To Manage and provide high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. Minimizing the adverse impact of … be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and release Management process are followed as implemented and agreed. You will be responsible for the development and implementation of documented Processes and Procedures where required with more »

/24 Rate: To £550 Per Day - Inside IR35 (PAYE via umbrella) Our leading Services client requries an accomplishedData Scientist & Senior Business Analyst/Problem Managerwith past experience in problem management/proactive problem management. Responsibilities: Design, develop, and maintain BI solutions using ServiceNow, Power BI … Maintain and support BI platforms Develop and execute queries Ensure data security and compliance Required experience: Need to display evidence of past work in problem management/proactive problem management Prior experience in Service Management or Problem Management Demonstrate proficiency in utilizing ServiceNow more »

Maintain and support BI platforms Develop and execute queries Ensure data security and compliance Required experience: Need to display evidence of past work in problem management/proactive problem management Prior experience in Service Management or Problem Management Demonstrate proficiency in utilizing ServiceNow more »

Job Title: Problem Management Lead Employment type: Permanent/Full-time Salary: £32,000-£38,000 + bonus & benefits Location: Swindon - Hybrid - 3 days a week on site! Do you fancy a new challenge within a leading digital platform company amongst their well-equipped IT Service Operation Team … This company are looking to expand their team with a Problem Management Lead. The successful candidate will assist the Problem Manager and lead the team to ensure problem management processes are in accordance with business & client needs. You will need to be: Able to work more »

our client, a major investment bank, in Bournemouth on a consultancy basis. The ideal candidate will have a good understanding of Infrastructure technologies, incident management and problem solving and act as a Project Manager. Any experience with authentication technologies would be advantageous. Some flexibility may be given to … and technology teams, and the global support teams, subject matter experts and senior stakeholders. This role will be suitable for someone with strong analytical, problem solving and communication skills who can clearly articulate issues and handle management level conversations. The role also requires broad business process experience, strong … player and client focus as well as strong negotiation skills and ability to perform under pressure. The individual must have a strong focus towards problem solving, risk management, change controls, strong analytical mind and ability to disseminate technical information. Key Responsibilities Project Manager for a defined and ongoing more »

Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely … Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform … detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried more »

Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely … Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform … detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried more »

Job Title: Problem Management Lead Employment type: Permanent/Full-time Salary: £32,000-£38,000 + bonus & benefits Location: Swindon - Hybrid - 3 days a week on site! Do you fancy a new challenge within a leading digital platform company amongst their well-equipped IT Service Operation Team … This company are looking to expand their team with a Problem Management Lead. The successful candidate will as... more »

Job Title: Problem Management Lead Before applying for this role, please read the following information about this opportunity found below. Employment type: Permanent/Full-time Salary: £32,000-£38,000 + bonus & benefits Location: Swindon - Hybrid - 3 days a week on site! Do you fancy a new … within a leading digital platform company amongst their well-equipped IT Service Operation Team? This company are looking to expand their team with a Problem Management Lead. The successful candidate will as... JBLK1_UKTJ more »

experienced technical engineer with a solid understanding of LANSA applications. As the LANSA Support Analyst you will be focusing on 3rd Line incident and problem management, Service Requests, and Change Requests for my clients internal stakeholders and external clients. * Carrying out incident and problem management within more »

You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain … an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an … ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. Solid knowledge of software development life cycle. Experience with reporting, utilising the Microsoft Office product suite and ITSM tooling. Proficiency in CMDB tools and IT asset management more »

and brand by ensuring the engineering design meets whole vehicle product requirements prior to customer product release. They cover many aspects including Integration Level management - BIL, problem management - KPM tracking, durability, reliability, and functional tests. Skills and Experience: The successful candidate will be a proven Automotive Engineer … line with Engineering PVR s and KPI s. knowledge of Test and measurement requirements in line with VAG procedures Engineering drawings Software tools Concerns management systems. Project management skills, ability to lead cross functionally to achieve project milestones. Understanding and application of all required sign off legislative and more »

Active Directory and MS Exchange environments, preferably secure. Skilled in MS Windows client configuration and support (Windows 10/11). Familiarity with service management tooling and ITIL. Must hold a valid Security Clearance (SC). Proficient in MS Office Suite. Desirable Skills and Experience: Experience in supporting live … services, incident investigations, problem management, change management, and defect management. CentOS/RedHat experience is a plus. Microsoft MCSE Qualification or equivalent Apply now for immediate consideration. more »

standards in environment, safety, health, security, and quality, and exhibit strong teamwork skills.  Additional accountabilities may be defined and assigned through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as documented in the company management system.  Deliver resilient, cost-effective … and highly available infrastructure for business operations, enabling the deployment, management, and maintenance of hosted services.  Oversee the daily sustainment of Infrastructure Systems, ensuring effective planning, end-user impact assessment, change management, and problem management to meet deadlines, budgets, and service levels.  Diagnose and resolve issues more »

Hospitals NHS Foundation Trust's Digital Development and Integration Team. The Development Team consists of technical staff specialising in support, security, maintenance, development or management of the Trusts integration architecture and associated platforms. The Development Team Lead is a key part of the Development team, the post will act … as a lead within the team for systems integration, interface and development management or support. The post holder provides design, support or advice to the Development team manager and development team on current or new system integrations, interfaces or developments This position offers the opportunity for hybrid working with … service delivery. Occasional on call duties may be required. Main duties of the job This role is responsible for the day to day line management of specialist technical development staff, this includes 1:1s, PDPs and disciplinary matters as delegated by the Development team manager. The Development Team Lead more »

members. To facilitate this you will have demonstrable knowledge of Microsoft 365 services extending into Azure AD and associated Azure services for Security & Identity Management, Windows 10 Deployment and EUD Monitoring & Management (such as Microsoft Endpoint Manager, ConfigMgr, Intune and Autopilot enrolment). Responsibilities Support the commercial teams … documentation. Engage with client stakeholders to understand requirements, seeking to fully address client needs in designing and implementing M365 solutions, specifically relating to Modern Management and EUD. Collaborate with Project Management Office to ensure timely and qualitive delivery of projects. Implementation of and migration of data and services … in the development forum to contribute and deliver innovative concepts, continual service improvements and product evolution work programmes. Occasional escalation support in relation to problem management for colleagues in the Managed Services team Building proof of concept deployments, running pilot trials ahead of full-scale deployments and collaborating more »

Resolve escalated issues related to these technologies to ensure minimal disruption to business operations. Maintain and update system configurations and related documentation. Incident and Problem Management: Manage and resolve incidents and service requests related to network systems in a timely manner. Conduct root cause analysis for recurring issues … and implement solutions to prevent future occurrences. Document all support activities, including incident resolution steps and troubleshooting procedures. Supplier Management: Manage relationships with network and telephony system suppliers to ensure timely and effective support and service delivery. Coordinate with suppliers for issue resolution, product updates, and system enhancements. Evaluate … supplier performance and ensure compliance with contractual obligations. SLA Management: Monitor and ensure adherence to service level agreements (SLAs) for network and telephony systems. Track and report on SLA performance metrics, identifying areas for improvement. Work with internal teams and suppliers to address any SLA breaches and implement corrective more »

be doing Work collaboratively to deliver projects in a timely and organised manner. Seek innovative solutions, improvements, enhancements and automation wherever possible. Monitoring and management of AWS, VMware, Compute, Storage and Backup estates including participation in the on- call rota. Act as point of contact from any datacentre operations … incidents and fixes is expected. As an Engineer, within your SME technology remit, you will be responsible for: Supporting Incident/Major Incident and Problem Management The ongoing management and optimisation of monitoring and alerting services Creating and managing Technical IT documentation End-end ownership of our … you Experience working in an environment supporting VMware vSphere productions. Knowledge of supporting on-premise compute platforms (Lenovo, Dell), enterprise storage and backup solutions. Management of system monitoring technologies (SolarWinds, Opsview, Nagios, Grafana) Working in a change-controlled environment. Technical Documentation. Planning, installation and support of physical equipment within more »

Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for first time fix and inbound communications Quality assurance Ensuring Analysts availability at all times, including rota management … holder may be required to undertake other relevant and appropriate duties as reasonably required. Required Skills: Soft Skills: Strong Customer service awareness Strong personnel management Analytical approach with close attention to detail Process governance Good verbal and written communication skills Confident and self-motivated with a positive can do more »

looking for a IBM Z Storage Specialist on a remote basis for a 6 month contract. * INSIDE IR35.* Role Description: 1. IBM zSeries Storage Management skills 2. Strong Technical Project management skills 3. Experience of working in a large enterprise of scale and complexity Key Skills: zSeries Storage … Management/Engineering background preferred and/or experience to equivalent level Supporting and/or leading technical management of large infrastructure deployment projects Experience supporting large-scale enterprise IT environment and the Embedded controls within change, incident, and problem management processes Experience working with Agile more »

role is inside of IR35 Initial duration: 6 months Role and tasks IBM Z Storage Specialist IBM Z Storage Manager 1. IBM zSeries Storage Management skills 2. Strong Technical Project management skills 3. Experience of working in a large enterprise scale and complexity Personal Experience - zSeries Storage Management … background preferred and/or experience to equivalent level - Working and partnering with vendors (eg IBM, DELL, Broadcom) - Supporting and/or leading technical management of large infrastructure deployment projects - Experience supporting large-scale enterprise IT environment and the Embedded controls within change, incident, and problem management more »

concepts - NAS/SAN, iSCSI/Fibre Channel, RAID, Disk Systems A good working knowledge of - Project frameworks - Agile/Prince2 - ITIL and Ticket Management Personal Attributes - Energetic with a strong work ethic and excellent communication skills - verbal and written - A champion mentor, able to support others and promote … to self-govern and prioritise workloads, focused on results and managing their own performance - Risk-aware, with a methodical approach to change control and problem management Major Recruitment is operating as an Employment Agency for our client for this particular role. By applying you give consent for your more »

or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities. Service management framework knowledge - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in … service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Problem management - Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes … and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Incident management - Co-ordinates the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation. Identifies the correct procedures or channels for resolution more »

System Centre Configuration Manager and Intune. Administer Fortinet VPN, RSA authentication, Ivanti Security Controls, and Carbon Black anti-malware systems. Manage Intune mobile device management and Wandera security systems. Create automated deployments of technical/line-of-business applications for Microsoft System Centre Configuration Manager and Intune. Administer various … third-party applications and systems, including USS Web Filtering, Rapid7 InsightIDR, Darktrace IDS/IPS, Egress email protection, Mimecast email gateway, Tenable Vulnerability Management and Nessus, Meraki Switches and APs, and others. Effectively manage and resolve third-line Service Desk tickets. Escalate technical issues to third-parties/vendors … and ensure resolution in line with Service Level Agreements. Support IT Service Desk Lead/Coordinator/Head of IT Operations with change and problem management processes and attend CAB meetings. Document solutions as appropriate. Mentor and cross-train IT support analysts. Participate in the implementation of new more »

Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks of running the service desk as directed by the Service Delivery Manager. What are we … Ability to prioritise user requests effectively and manage user expectations within a fast-paced environment. Passion for driving exceptional customer experience. Strong analytical and problem-solving skills. A passion for continuous learning and self-development. Must be able to quickly grasp technical concepts and apply them to complex problems. more »