Head of Customer Success
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post‐sale to go‐live; management of the client‐delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. Across all three you keep … field (or equivalent experience). Strong client relationship and executive‐engagement skills — credible and confident in front of senior client stakeholders. Proven onboarding and programme‐management capability, delivering clean go‐lives at scale. Proven vendor/outsourcing management experience — selecting, governing, and holding delivery vendors ...