System support analyst - Digital
- Location
- Greater London, England, United Kingdom
analysing support trends, identifying root causes, automating processes, and working with stakeholders to enhance system performance, resilience, and user experience. Coordinate digital change and release management, overseeing testing, deployments, enhancements, and third-party supplier delivery to ensure safe, controlled, and effective service improvements. Build capability and provide technical … third‐party technical service providers, including logging tickets, validating their fixes, and tracking SLA performance. Practical knowledge of web technologies, form configuration, web content management systems (CMS), and data integration methods. Demonstrable problem‐solving experience, displaying a methodical approach to diagnosing system faults and analysing application errors under time ...