CX Transformation Lead
- Hiring Organisation
- MRJ Recruitment
- Location
- Manchester, England, United Kingdom
brilliant contract opportunity for an experienced CX | Communications Lead to take ownership of a major transformation programme spanning customer data, CRM/CDP, marketing automation, journey orchestration, personalisation, identity, consent, transactional communications and AI. Working closely with the Head of Customer Solutions, you'll come in, understand the current … future and then evaluate the market to determine the right technology strategy. What will you actually do? Initially, you'll work across Marketing, Technology, Data, Product and Operations to understand the AS-IS landscape and define the future requirements. You'll then take ownership of questions such as: What ...