with: Responsibilities: Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies. Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops, printers, and other peripherals using event logs and monitoring solutions. Install, configure, and maintain operating systems (Windows 10 and Office 365), productivity suites (Microsoft Office), applications … and security software. Deploy and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM). Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly. Support collaboration and communication tools, including MS Teams, Email, and mobile communications. Collaborate with other IT teams to address escalated issues and implement robust solutions. Investigate … of IT projects, such as system upgrades and migrations. Set up and support audiovisual (AV) equipment for meetings across all organizational levels. Requirements: In-depth knowledge and experience with desktop operating systems, hardware, and software, including Windows 10/11, Microsoft Office Suite, Active Directory, Citrix, VDI, and Exchange. Familiarity with endpoint security software, including antivirus and firewall solutions. More ❯
Social network you want to login/join with: Job title: SeniorDesktop Support Analyst Reports to: Service Desk Manager Location: London Department The Service Desk team resides within the IT Operations department and provides front line support of all end users globally. The team is based on the trading floor in London and Paris, has a More ❯
Senior IT/Desktop Support Analyst x 2 - New (REFBJ25) £38,000 - £40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following: Strong experience in IT support. Professional, friendly approach with … the ability to perform well under pressure. Punctual, good attention to detail. Excellent written and verbal communication skills. Good troubleshooting/problem solving skills. Office 365 administration & troubleshooting skills Desktop troubleshooting. Enthusiastic to learn and develop skills. Network & Firewall knowledge and troubleshooting. Windows server administration. Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial. Duties are More ❯
SeniorDesktopAnalyst Top-tier global law firm are seeking an enthusiastic and passionate SeniorDesktopAnalyst who works with autonomy to deliver high-quality work to join their London office on an initial 12-month fixed term contract. Salary to £71,000 12-month fixed-term contract Highly competitive employee benefits to include … key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data security, privacy, and corporate policies. SeniorDesktopAnalyst Key Responsibilities: Respond and take ownership of technical support requests, diagnose and troubleshoot complex technical issues, escalating where necessary, and ensure timely follow-up and … building authentic relationships at every user interaction Mentor other global team members, junior staff, including IT Service Desk and Digital User Experience Analysts Design and maintain the firm’s desktop environment and related technologies Monitor the effectiveness of support processes and suggest improvements as needed SeniorDesktopAnalyst Skills & Requirements: 5+ years’ experience in an enterprise More ❯
Your new company An Investment Management Firm based in Henley-On-Thames (Need to be able to commute to the office). Your new role SeniorDesktop Support Analyst What you'll need to succeed Excellent customer service and communications skills. Previous experience doing VIP Support/C-Suite support is highly preferable. In-depth experience in … a customer-facing 'desktop' support role, preferably gained within the financial services sector and/or highly pressurised environment Prior experience in a senior position within a technical role with a consistent record of ownership, accountability, and where you were responsible for delivering solutions to complex problems Up-to-date knowledge of technologies, equipment and software appropriate to More ❯
Social network you want to login/join with: SeniorDesktopAnalyst (12 month FTC), London col-narrow-left Client: Herbert Smith Freehills Location: London, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 0b9006fd5195 Job Views: 22 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: JOB DESCRIPTION About Herbert … needed. Identify repetitive and/or time-consuming manual processes suitable for automation and participate in the design and development of related automation Design and maintain the firm’s desktop environment and related technologies. Effectively leverage tooling to monitor and measure effectiveness of Desktop related technologies Supporting new technologies during transition phases Adhering to ITIL Change Control process … best practices for troubleshooting and advancement of User Experience Manage conflicting priorities and expectations from various stakeholders, ensuring the best balance between user experience and business goals, escalating to senior team members/leadership as required. User Experience Acts on feedback from users to own and drive improvements in the Desktop that align with the department’s drive More ❯
