1 to 25 of 27 Remote/Hybrid Service Analyst Jobs in the UK

Service Assurance Analyst Service Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration … months initial 3 days per week on-site in Warrington, 2 WFH We are seeking a Service Assurance Analyst to join our team on a contract basis. The role involves contributing to various stages of service design, transition, and operations, ensuring that service level agreements (SLAs ...

Line Technical Support Engineer/IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client … environments. If youve also worked in the following roles, wed also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project ...

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust … governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

Service Analyst London – hybrid working is offered where operationally feasible, after probation Competitive salary , negotiable depending on your experience and expertise + benefits Core Support hours are between 8am and 6pm on weekdays. Some additional on call rota support will be required. Additional support hours mean that … Friday 6pm-9pm, and weekends 9am - 12 noon, approximately once in every six-eight weeks Are you ready to bring your IT and customer service expertise to a role where your skills and unique perspective can make a lasting impact? What Sets Us Apart At MHA, we’re about ...

meet their goals. They are in the process of transforming their current technology landscape globally. Your new role An opportunity has arisen for a Service Introduction Analyst to join the organisation, reporting to the Technical Change Management Manager. You will be responsible for ensuring that new and changed … services are introduced into the live environment in a controlled, supportable and service-ready manner. The role acts as a key bridge between project teams, service management and the Service Desk to ensure operational readiness, knowledge transfer and high quality end-user support from day one. ...

Senior Service Desk Analyst Programme Name: LCST Location: Bristol, UK (Working on site at Emersons Green, Bristol a minimum of 3 days a week) Hours: MondayFriday, 08:0017:00, (8 hour shifts) Are you ready for your next career challenge?.. Role Overview: Leidos are seeking an experienced … Senior Service Desk Analyst who will be responsible for delivering high-quality technical support across the LCST programme. This role provides advanced incident and problem management, supports ITIL-aligned processes, and acts as a technical escalation point for the Service Desk and operational teams. Operating within ...

Service Desk Analyst - £31k - Hybrid Work About the Role We are seeking a customer-focused Service Desk Analyst to provide high-quality IT support to both head office and remote/site-based staff. You will play a key role in ensuring IT services are delivered … efficiently, professionally, and in line with agreed service levels and defined processes. This is an excellent opportunity for an experienced Service Desk professional who thrives in a fast-paced environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service ...

Service Desk Analyst - £31k - Hybrid Work About the Role We are seeking a customer-focused Service Desk Analyst to provide high-quality IT support to both head office and remote/site-based staff. You will play a key role in ensuring IT services are delivered … efficiently, professionally, and in line with agreed service levels and defined processes click apply for full job details ...

About The Role IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £26,666 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like ...

successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate … appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we’re looking for We are a customer-focused organisation so we know that how we do things ...

Service Desk Analyst THIS ROLE IS WORKING FROM HOME, BUT MUST BE IN COMMUTABLE DISTANCE FOR LIVINGSTON FOR 1 X MONTHLY MEETINGS Role involves oncall and supporting a 24x7x365 support service Excellent career opportunities for someone who wants to build their career in IT. THE COMPANY … They support customers in the commercial, public, and retail sectors across the UK. THE ROLE: You will be working as part of a UK service desk providing 1st line support for external customers with iT issues. You will provide a 1st fix, or escalate to 2nd/3rd line ...

Title: Service Support Analyst (Level 2) Salary: £40k DoE Location: Aylesbury, with hybrid working A growing organisation is seeking a Service Support Analyst to provide first- and second-line IT support across the business. This role is responsible for ensuring reliable IT services, supporting end users … contributing to the ongoing improvement of systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support ...

more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: IT Service Transformation Analyst (AI & Copilot) Location: Leeds/Edinburgh (Hybrid - ~40% office) Contract Type: 12 months - possibility for extension The Opportunity This role sits within … Service Transformation function focused on improving colleague support experiences across IT services. The team is responsible for optimising how employees raise requests, resolve IT issues, access knowledge, and interact with support teams. With the introduction of AI-powered tools such as Microsoft Copilot , there is a major opportunity ...

Service Desk Analyst THIS ROLE IS WORKING FROM HOME, BUT MUST BE IN COMMUTABLE DISTANCE FOR LIVINGSTON FOR 1 X MONTHLY MEETINGS Role involves oncall and supporting a 24x7x365 support service Excellent career opportunities for someone who wants to build their career in IT. THE COMPANY ...

Service Desk Analyst Location: Horsham Job Type: Full-time Salary: £35,000 This role involves supporting, monitoring, and maintaining our existing IT infrastructure, as well as working on new systems and upgrade projects. The ideal candidate will have a strong background in IT support and infrastructure management, with ...

enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for ICT Service Desk Analyst who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent … service. Purpose of this role Delivering fast, accurate and secure IT services enabling the smooth running of the business. Providing impeccable customer service and a can do attitude to all levels of the business whilst working as part of a diverse and dynamic team. Your key responsibilities are Providing ...

Service Desk Apprentice will support end users of Claranet’s Managed Workplace service by providing remote technical assistance across managed hardware, software, Microsoft 365, and endpoint services. Role Working as part of the Service Desk team, the apprentice will play a key role in troubleshooting, maintaining … fast-paced, customer-focused environment. Role Mission: Claranet’s mission is to deliver exceptional workplace technology experiences for our customers. As a Service Desk Apprentice you will ensure Claranet’s customers receive the highest levels of service from first contact to the request’s completion. Objectives & Key Results ...

experience [Band E] Directorate: IT Location: Kew Gardens, Richmond, Hybrid Closing Date: 19/04/2026 Join us as an MS Dynamics 365 Service Analyst and help shape the performance, stability and future development of a vital enterprise platform that supports teams right across the organisation. This … functional troubleshooting, configuration and user support experience, together with a good understanding of end-to-end business processes such as finance, retail, sales, customer service or membership. Exposure to ITIL practices, particularly incident, problem and change management, would also be important. We are looking for someone who is analytical ...

About you Are you... A naturally helpful person with a passion for customer service? Highly organised, with a methodical approach to solving problems? Able to work independently and collectively? Able to communicate to the highest standards and explain technical concepts to technical and non-technical people … eager to work collaboratively across multiple teams delivering an exceptional customer experience, this could be the role for you! The role The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Your daily ...

Support Desk Analyst Location: Waterlooville, Hampshire Working pattern: Full-time, office-based for the first 3 months, hybrid thereafter Hours: 37.5 hours per week between core hours of 8.30am 5.30pm Additional: Weekend and Bank Holiday working on a rota basis About the role Were looking for a Support Desk … Analyst to join our growing support team, playing a key role in delivering excellent service to our customers. Youll be the first point of contact for incoming queries, supporting customers by phone, email, and ticketing system, and helping to resolve issues across our EPOS, Back Office ...

looking for a number of Service Desk Analysts to join the successful IT support team within the NatWest Group providing First line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks … questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge ...

experience Band E Directorate: IT Location: Kew Gardens, Richmond, Hybrid Closing Date: 19/04/2026 Join us as an MS Dynamics 365 Service Analyst and help shape the performance, stability and future development of a vital enterprise platform that supports teams right across the organisation click ...

Were working with a Bristol based tech co. looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the companies applications to customers worldwide. The application support team currently has six support analysts based in Bristol. The support team is the first line … office automation, open API and integration suite and digital solutions serving customers in the insurance value chain. Key responsibilities: Triaging Incidents logged within the Service Desk system Cloud hosted client user accounts management MS/SQL Server script execution in production and non-production environments Working directly with client ...

Line Support Analyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. My client is a leading, well established yet growing MSP and have an immediate requirement for a proven 1st Line Support Analyst coming from a MSP background. As a 1st line Support Analyst, you will be an integral part of a dynamic Service Delivery Team, acting as the first point of contact for client IT requests and issues. The 1st Line Support Analyst will have a solid MSP background and alongside their technical capability will be an outstanding communicator driven ...

Were working with a Bristol based tech co. looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the companies applications to customers worldwide. The application support team currently has six support analysts based in Bristol. The support team is the first line ...