YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUSTOBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST. The ServiceDeskAnalyst will provide an efficient and effective 1st line support service for a dynamic, professional and proactive ServiceDesk … effective first point of call for the Digital Services Department. Main duties of the job We have an opportunity for an individual with ICT ServiceDesk Support experience to join the SBU Health Board ICT Service Delivery Team. The position is based at the SBU Headquarters in … that we consistently meet local and national key performance indicators, whilst adhering to ITIL guidelines and the SBU Asset management process. The SBU ICT Service is a fast-paced environment - over 90,000 calls were logged in the past twelve months. The successful candidate will be able to work more »
IT ServiceDeskAnalyst Salary: £23,499 a year Overview We are working with a trusted IT and Digital Delivery Partner, who are seeking an IT ServiceDeskAnalyst to provide IT support to customers across Primary Care (GP Practices) within the Humber locality. … Communicate technical matters in an understandable manner to staff, customers, and other audiences. Maintain a polite, courteous, and professional phone manner, demonstrating excellent customer service skills. Answer 1st line telephone calls and manage the call queue during busy periods. Provide a range of remote and face-to-face IT more »
London, England, United Kingdom Hybrid / WFH Options
Refreshing Recruitment Ltd
Seeking a 1st/2nd line, IT ServiceDesk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London. To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to … your work. As an IT ServiceDesk support analyst, you will have 1st and 2nd line desktop support experience with O365, Microsoft Outlook, and Windows 10. Day to day duties include, 1st line technical support/servicedesk, onboarding/offboarding, setting up equipment, troubleshooting more »
access to all the latest product releases and innovations, Carpetright is the place for you to develop and accelerate your career. The Opportunity: IT ServiceDeskAnalyst, Purfleet, Essex. This is an opportunity to join our wonderful IT ServiceDesk team here at Carpetright. You … and system-related queries are dealt with in an effective and timely manner, enabling all our store and SSO colleagues to provide a continuous service to their customers. About The Opportunity: You will resolve first- line operational issues and facilitate first-time resolution where possible, for all issues logged … with the servicedesk via CRM platform CE. Microsoft Dynamics (D365) Support Talking store colleagues through common processes Changing passwords in CPOS and F&O Polling issues Store Support First line router/switch checks, diagnosing any network faults and if required escalating with MPLS provider in the more »
We are looking for an experienced servicedeskanalyst with 2 years’ experience on support for Microsoft based systems and Cloud services, to be based in the City of London. The starting base salary is £28,000-32,000, depending on experience and certifications. To be considered … to work long-term in the UK and within easy range of the City of London. Responsibilities will include support via telephone, email, and desk-side on client sites, troubleshooting and problem analysis, proactive maintenance to systems and Cloud services, computer and desk setups. Musts are very solid more »
Purpose Working with our awesome IT team, the role acts as first-line technical support to the Punch business. Whilst providing first-class customer service through your quality communication, you will actively be receiving, prioritising, documenting, and resolving end-user help requests in line with Punch's process and … in a professional and efficient manner Build and maintain great relationships with colleagues and other customers to allow you to provide first-class customer service Act as a key point of contact for new starters joining the business, providing them with tailored support as they learn all about their … understanding of Modern IT Security Good understanding of the organisation's goals and objectives Experience of working in an IT Support Team or Customer Service environment is highly desirable Benefits Competitive salary Performance Bonus Company Sick Pay Company Pension 25 Days Holiday, plus the option to buy and sell more »
ServiceDeskAnalyst Office Location: Camberley Surrey (Office based role) Working pattern: Monday-Friday, 37.5 hours Job type: Full time, Permanent Ref: (00)610 Telent are looking for a ServiceDeskAnalyst (Customer ServiceDesk Agent) to be a part of our … growing IT Service Centre team in Camberley ! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. This is a day shifts based role … between the hours of 08:00-17:00. A competitive starting salary is on offer, uncapped overtime options, 26 days annual leave, at-the-desk training AND role/career development is on offer. Our Technology Teams at Telent are committed and enterprising. You must be when you are more »
Hessle, North Humberside, North East, United Kingdom
Blue Pelican Group
IT ServiceDeskAnalyst Salary: £23,499 a year Overview We are working with a trusted IT and Digital Delivery Partner, who are seeking an IT ServiceDeskAnalyst to provide IT support to customers across Primary Care (GP Practices) within the Humber locality. … Communicate technical matters in an understandable manner to staff, customers, and other audiences. Maintain a polite, courteous, and professional phone manner, demonstrating excellent customer service skills. Answer 1st line telephone calls and manage the call queue during busy periods. Provide a range of remote and face-to-face IT … training to ensure the best service. Report any security breaches or incidents according to incident reporting policies. Act as an ambassador for the IT Service, maintaining excellent relationships to deliver high-quality IT support. Analytical Tasks Analyse systems and information to identify and resolve hardware and software problems. Ensure more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
IT First Line ServiceDeskAnalyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The ServiceDesk is the entry point and ongoing … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As ServiceDeskAnalyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: * Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating more »
ServiceDesk Support Analyst - 5 days on site We are looking for an experienced and talented ServiceDesk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great … the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front … of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users more »
Job summary Are you an experienced servicedeskanalyst looking for an exciting opportunity to be at the forefront of digital change in healthcare? Look no further! We are a friendly team currently seeking a servicedeskanalyst to join our established servicedesk at an acute hospital within the NHS. In this role, you will have the unique opportunity to provide excellent customer support to clinical and non-clinical staff. Main duties of the job The post holder will be required to work as part of the servicedesk team under the direction of the ServiceDesk Manager. The post holder will take specific responsibility for the day to day operation of the DTI Department's ServiceDesk providing telephone support, face to face support and support via email to all users during the more »
Job summary Are you an enthusiastic IT ServiceDeskanalyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT ServiceDesk Analysts to complement our existing team, ensuring that we can respond to the demands … 37.5hrs per week. Interviews will be in person and on site, and remote interviews are not available. Main duties of the job Our Digital ServiceDesk Analysts are the first point of contact between Trust users and the IT Department and are responsible for handling all 1st line … about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ Job description Job responsibilities To provide a high quality, comprehensive IT helpdesk service to the users of the IT network at all Trust sites The Digital ServiceDeskAnalyst is the first point of more »
ServiceDeskAnalyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line ServiceDeskAnalyst to join our IT team. First Line … email alexandra.williams@klickstarters.com WHAT YOU WILL BE DOING? We are a leading manufacturing company based in Derby looking to recruit a First Line IT ServiceDeskAnalyst to provide users support promptly via phone, email and chat, resolving technical issues accurately in the ticketing system, Diagnose and … troubleshoot hardware, software and network related issues, provide guidance, work with the IT team to share knowledge. The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service to our more »
We have an excellent opportunity for a ServiceDeskAnalyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the ServiceDesk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the servicedesk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. more »
Grantham, England, United Kingdom Hybrid / WFH Options
Redimeer
We are looking to hire a ServiceDesk/Support Analyst for a well-established Information Technology Services and Solutions company. the company develops applications for the banking industry and then migrating to a full IT services organisation. As a ServiceDesk/Support Analyst … for IT-related queries from our client. About You To join us, you will need the following: Previous experience providing IT support. Exemplary customer service and problem-solving skills Experience in administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards) The ability … support all versions of Windows desktops. Knowledge of Active Directory, M365, Azure AD Knowledge of ITIL Specifically, you will: Provide efficient and effective customer service to end-users and other stakeholders. Act as the first point of contact for technical service requests. Log and maintain chronological details throughout more »
2nd line Support Engineer Microsoft Stack/Azure Circa £30k Bristol/Portishead – Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers. As 2nd line support you will be handling escalations from the more »
Salisbury, Wiltshire, United Kingdom Hybrid / WFH Options
SR2
IT Support Analyst Up to £35,000 On-site near Salisbury (with occasional remote working) What You'll Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve IT … incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting and fault diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues … on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and guidance within the IT department. Deliver on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT Security. Assist the IT Servicemore »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Acora Limited
is to unleash the potential of people through amazing IT experiences. Role Overview: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The ServiceDeskAnalyst will work within the ServiceDesk … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the ServiceDesk to keep our customers happy. Key Responsibilities: - Providing top-quality 1st line support - Taking ownership of incidents, requests and problems - Ensure all … modes of customer contact are responded to Telephone calls and Emails, Self-Log - Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction - Ensure the highest level of trouble shooting is applied to every customer contact made through the use of agreed more »
Brighton, Brighton and Hove, East Sussex, United Kingdom Hybrid / WFH Options
IT Recruitment Solutions
ServiceDeskAnalyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a ServiceDesk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this ServiceDesk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They more »
IT ServiceDeskAnalyst x 2 Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract 2 IT ServiceDesk Analysts are required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client … is looking for individuals who have experience of working within an IT ServiceDesk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as … part of the servicedesk function. Main responsibilities of the role include: Receipt and recording of all calls to the ServiceDesk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/ more »
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
BDO
to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT ServiceDesk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by … working on the ServiceDesk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation … enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT ServiceDesk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership more »
Liberty has an exciting opportunity for a ServiceDeskAnalyst to join our team, based in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to … commitment to value for money services that make a positive difference to people and the communities in which we work. Key responsibilities for this ServiceDeskAnalyst will include: Provide operational support, over the phone and face to face for the IT ServiceDesk Ensure … all incidents are recorded on the ServiceDesk Management Tool and are resolved Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Take ownership of incidents and service requests through to resolution Ensure all incidents and service requests which can more »
Caerphilly, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
phs Group
About The Role IT ServiceDesk Experts - were looking for you! IT ServiceDeskAnalyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT ServiceDeskAnalyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT ServiceDeskAnalyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or more »
Northallerton, North Yorkshire, Yorkshire, United Kingdom
Reed Technology
IT ServiceDeskAnalyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT ServiceDeskAnalyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is … looking for an individual who has experience of working within an IT ServiceDesk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as … part of the servicedesk function. Main responsibilities of the role include: Receipt and recording of all calls to the ServiceDesk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/ more »
Job summary This is an excellent opportunity to join N3i to support an established service delivery contract. The IT ServiceDeskAnalyst role is an integral part of N3i, providing first line IT support and customer services across Primary Care (GP Practices) within the Humber locality. … You will be expected to provide a wide range of first line technical support services. You will work alongside an existing ServiceDesk team to ensure information is recorded accurately and the appropriate resources are applied to enable resolution within agreed Key Performance Indicator (KPIs) timescales. The IT … ServiceDeskAnalyst role will be part of a rota covering the service operating hours of 08:00 to 18:30 Monday to Friday over a 37.5-hour working week. Main duties of the job The role will primarily provide 1st line technical support, managing an more »