21 of 21 Service Desk Management Jobs in the UK

point of contact for technical support services, owning the coordination of responses to incidents and requests along with customer related engagement. Your key responsibilities will be to: Maintain the Service Desk function which customers will access for all their technology service requests, incidents, and queries (over 1000 users, two service desks, team of 8 excluding manager … Ensure details are captured and recorded in the Service Management call logging system and prioritised accordingly (Service Desk Systems Documentation) Track, update and manage calls through to resolution, escalating when necessary (eg performing a functional escalation, linking to a problem record or change record) Monitor and manage call queues, ensuring incidents and requests are addressed within … agreed service level targets Verify customer satisfaction before resolving incidents and requests Provide desk side and meeting room services, liaising with colleagues and customers to ensure effective communication, escalation, and knowledge sharing Maintain a technology asset database and Digital Services catalogue Execute scheduled system checks to ensure desktop software is up-to-date and at the required standard More ❯

Los Angeles, Miami, Kansas City, Paris, Bern, and Melbourne. They collaborate across regions to serve our expanding international client base. See here for examples of our work. As a Service Delivery Manager, you will play a vital role in ensuring colleagues and clients receive the best possible Technology experience by applying ITSM best practices and influencing technical teams to … remain customer and service-focused. This role offers an excellent opportunity to further develop your Service Management expertise, shape service strategies for internal Workplace Technology, and support the onboarding and integration of new markets and acquisitions as we expand. Your main duties & responsibilities: Develop, implement, and assure ITSM practices across Workplace Tech to ensure timely and … effective service delivery in our regional offices and remotely. Mature our service approach, ensuring new or improved practices are adopted, drawing on ITIL and other frameworks. Establish and help the team meet clear goals and success metrics, such as KPIs and SLAs, and support daily operations. Collaborate effectively with Technical and Business Enablement teams to deliver optimal Technology More ❯

just over 1000 Two Circlers working from 13 offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. As a Service Delivery Manager, you will play a vital role in ensuring colleagues and … clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of … incident and problem management, driving proactive support, fostering a culture of continual improvement, and managing relationships at all levels, regions, and departments so that all Two Circlers are fully enabled to help clients Build the Future of Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration More ❯

Our client is seeking an experienced Engineer Schduler to manage and oversee a team of four. The successful candidate will be responsible for ensuring the service desk runs smoothly and efficiently, maintaining seamless service continuity for customers and ensuring all activities meet the required service level agreements (SLAs). Key Responsibilities:Service Desk Management: Manage the day-to-day operations and requirements of the service desk.Allocate and monitor workloads across the team to ensure efficiency.Ensure the team delivers services in line with SLAs.Customer Interaction: Receive and log customer service requests via phone, email, or online platforms, ensuring all information is accurately captured.Serve as the primary point of contact for customers, keeping … them informed on service requests, engineer schedules, and resolution updates.Respond to customer enquiries and ensure a high standard of satisfaction throughout the process.Scheduling and Coordination: Prioritise and assign service engineers based on urgency, location, and skillsets.Collaborate with engineers and management to resolve scheduling issues and maintain efficiency.Coordinate training, equipment, and logistical support for engineers as required.Reporting and More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery … Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery … Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills More ❯

across multiple platforms and disciplines Provide timely and effective support for hardware, and applications used within the organisation, including troubleshooting issues, resolving incidents, and addressing user enquiries Project & Application Management: Oversee the end-to-end lifecycle of enterprise applications including ERP, CRM, HRIS and custom-built tools Manage application upgrades, patches, and rollouts with minimal disruption to business operations … Collaborate with business units to gather and prioritise requirements Service Desk Management: Service desk management, ensuring proper follow-up, escalation, and closure in a timely manner Ensure that service level agreements (SLAs) are met for all requests and incidents System Maintenance: Perform routine maintenance tasks on end-user devices, including software updates, patches … and security standards Lead incident and problem resolution efforts for business-critical applications Develop and maintain system documentation, architecture diagrams, and SOPs Continuous Improvement: Identify opportunities to improve the service desk process and help drive efficiency, including suggesting automation or tools to enhance user support and incident resolution Skills/Experience Strong experience with enterprise platforms such as More ❯

full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to … ensure seamless work handovers. The shift team is responsible for event management and serves as the first point of contact for SOC and EDR alerts. They play a critical role in monitoring and responding to security and infrastructure events, ensuring swift incident resolution and minimizing disruptions. You will report to the End User Manager for line management but … improvements and ensuring continuous progress. Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and other teams within Operations. More ❯

full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to … ensure seamless work handovers. The shift team is responsible for event management and serves as the first point of contact for SOC and EDR alerts. They play a critical role in monitoring and responding to security and infrastructure events, ensuring swift incident resolution and minimizing disruptions. You will report to the End User Manager for line management but … improvements and ensuring continuous progress. Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and other teams within Operations. More ❯

Fast growing digital specialist having their best year. Service desk management, client support. Project work and excellent career development. *1 day per week minimum in the Manchester office.Service Desk Manager needed to join one of the North-West’s best eCommerce digital marketing businesses at their central Manchester office. If you have experience within a software … or digital agency working with developers triaging support issues - this is a great role for you! What skills you’ll be needing Minimum 3 years’ experience in a project management, technical support or service delivery role within the tech industry. Commercial awareness with the ability to monitor and report on support performance and budgets. Experience working with agile … methodologies such as Scrum and Kanban and tracking deliverables through the SDLC. Passion for delivering excellent customer service and technical solutions. Ability to manage multiple support streams and client relationships simultaneously. Strong organisational and time-management skills. Willingness to learn and support with technical documentation and process optimisation. Adobe Commerce knowledge is highly advantageous, but not essential. What More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers. Youll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership. This role follows a 07:00 19:00 shift pattern, with on-site days at … culture Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMAs growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers and … technical issues into clear communications for non-technical parties Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers. Youll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership. This role follows a 07:00 19:00 shift pattern, with on-site days at … culture Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMAs growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers and … technical issues into clear communications for non-technical parties Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers.You’ll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership.This role follows a 07:00 – 19:00 shift pattern, with on-site days at our … Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers and … technical issues into clear communications for non-technical parties? Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated More ❯

troubleshooting for operating systems, M365 apps, hardware, and cloud services. Support and maintain end-user devices (Windows laptops, mobile devices), including imaging and configuration. Maintain and manage the IT Service Desk, ensuring timely and effective issue resolution and escalation. Deliver AV support for meetings and events, and maintain office tech including desks, printers, and room setups. Manage user … protocols. Comfortable supporting cloud-based and hybrid infrastructures (e.g. Exchange Hybrid, cloud backups, filtering). Excellent interpersonal and communication skills with a customer-first mindset. Experience with AV equipment, service desk management, and asset tracking. A proactive, solution-focused approach with the ability to manage multiple tasks and priorities. Desirable but not Essential MCP, ITIL or similar More ❯

a best-in-class customer experience to internal users. Provide 1st line assistance and troubleshooting for hardware, software, and connectivity issues. Log and manage support requests via the internal Service Desk system. Liaise with external vendors and suppliers to support issue resolution. Configure, maintain, and support devices including laptops, desktops, mobiles, tablets, AV/VC equipment, and printers. … support colleagues to develop technical skills. Support team members with key tasks and projects. Maintain a proactive and positive approach to continuous improvement. Experience & Technical Skills Experience working with service desk management systems Familiarity with Microsoft Office 365 and Windows Client OS Knowledge of Windows Server OS, Active Directory, and network protocols (TCP/IP & DNS) Hardware More ❯

focus on value, performance, and accountability. Collaborate closely with peers in creative technology, finance, HR, and external networks to share insights and align strategic priorities. Promote a culture of service excellence, inclusion, and digital innovation across the organisation. Technical Environment Includes: Security Tools : McAfee ePolicy Orchestrator, Microsoft Defender, endpoint protection solutions Networking : Cisco-based infrastructure, VOIP (e.g., Mitel), cloud … backup, VPN Applications : SQL Server, SCCM, PowerShell scripting, service desk management tools About You: Proven experience in a senior IT leadership role within a complex or highly regulated environment. Strong background in infrastructure planning, security strategy, and enterprise-level IT operations. Adept in managing IT budgets, procurement processes, and strategic partnerships. Deep understanding of cyber security risks … of Information Technology jobs in London Area, United Kingdom . London, England, United Kingdom 1 week ago London, England, United Kingdom 3 hours ago Senior Director, Head of IT Service Delivery London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 days ago London, England, United Kingdom 4 weeks ago Head of Technology - Pharmaceutical - up to 150k More ❯

similar, at Level 3 looking to take up more responsibility managing an entire network within a leading logistics solution company, looking to develop and progress your career up to management, leading a team of 12 looking to join a well-established and growing business offering great company benefits, company pension, hybrid work opportunities and clear routes for progression? Do … and employees, offering great benefits and great routes for career development. In this role you would be responsible for the technical delivery and support team, managing network monitoring and management, delivering a variety of projects, reviewing the whole network and continuous technical development. The ideal Network Engineer or similar would have come from a background in network management or similar at 3rd Line Level, with experience in service desk management. The Role : Supporting and mentoring 1st and 2nd Line engineers Network monitoring and management Overall reviewing of network and working of delivering a variety of projects The Person : Experience in 3rd Line support or similar Experience in management of networks Ability to work More ❯

similar, at Level 3 looking to take up more responsibility managing an entire network within a leading logistics solution company, looking to develop and progress your career up to management, leading a team of 12 looking to join a well-established and growing business offering great company benefits, company pension, hybrid work opportunities and clear routes for progression? Do … and employees, offering great benefits and great routes for career development. In this role you would be responsible for the technical delivery and support team, managing network monitoring and management, delivering a variety of projects, reviewing the whole network and continuous technical development. The ideal Network Engineer or similar would have come from a background in network management or similar at 3rd Line Level, with experience in service desk management. The Role : Supporting and mentoring 1st and 2nd Line engineers Network monitoring and management Overall reviewing of network and working of delivering a variety of projects The Person : Experience in 3rd Line support or similar Experience in management of networks Ability to work More ❯

similar, at Level 3 looking to take up more responsibility managing an entire network within a leading logistics solution company, looking to develop and progress your career up to management, leading a team of 12 looking to join a well-established and growing business offering great company benefits, company pension, hybrid work opportunities and clear routes for progression? Do … and employees, offering great benefits and great routes for career development. In this role you would be responsible for the technical delivery and support team, managing network monitoring and management, delivering a variety of projects, reviewing the whole network and continuous technical development. The ideal Network Engineer or similar would have come from a background in network management or similar at 3rd Line Level, with experience in service desk management. The Role : Supporting and mentoring 1st and 2nd Line engineers Network monitoring and management Overall reviewing of network and working of delivering a variety of projects The Person : Experience in 3rd Line support or similar Experience in management of networks Ability to work More ❯

IT support as well as excellent networking skills. Benefits include: Salary up to £32,000 LGPS Pension 20 days leave + bank holidays An extra day off after prolonged service Shorter days on Friday Key Responsibilities: ServiceDesk Management Cloud migration & Development Networking VLAN management Technical Support Documentation Training Sessions Project Work VoIP Telephony Systems CCTV Systems Cabling … Switches Hardware & Software Mobile management Printers Manage network security Skills & Experience: Experience in a school environment Network infrastructure Proficient in a range of systems and applications, including server virtualisation, security, cloud technologies, and wired/wireless networks (mainly Microsoft-based) Active Directory Group Policies (on-prem) Microsoft 365 Azure AD Intune Autopilot Different OS Environments Backup solutions and disaster … position, please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK-wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology, and Service & Sales sectors. Please note that as we receive a high volume of applications, we can only respond to applicants whose skills & qualifications match this position. No terminology in this More ❯

support while also having excellent networking skills aswell. Benefits include: Salary up to £32,000 LGPS Pension 20 days leave + bank holiday An extra day off after prolonged service Shirter days on Friday Key Responsibilities: ServiceDesk Management Cloud migration & Development Networking VLan management Technical Support Documntation Training Sessions Project Work VoiP Telephony Systems CCTV Systems Cabling … Switches Hardware & Software Mobile management PrintersManage network security Skills & Experience: Experience in a school environment Net work infrastructure Proficient in a range of systems and applications, including server virtualisation, security, cloud technologies, and wired/wireless networks (mainly Microsoft-based) Active Directory Group Policies (on-prem) Microsoft 365 Azure AD Intune Autopilot Different OS Environents Backup solutions of disaster … position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in More ❯