26 to 48 of 48 Service Desk Management Jobs in the UK

Cardiff, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 02.05.2025 Expiry Date: 16.06.2025 Job Description: Peaple Talent has partnered with a leading professional service company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This role supports a team serving approximately 750 staff, ensuring the smooth execution … of the IT strategy, managing daily IT operations, and maintaining high standards of IT service delivery and infrastructure security. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy aligned with the company’s goals, ensuring timely delivery of IT projects. Team Leadership: Manage and mentor IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Promote a collaborative, high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, providing excellent support across multiple offices. Service Delivery: Oversee IT service delivery, meeting business needs and SLAs, and implementing best practices for continuous improvement. Infrastructure and Operations: Lead infrastructure More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery … Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery … Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery … Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills More ❯

Excited by tech solutions, technologically savvy, and confident with all the Microsoft packages Experience in an IT/Application/Software Support role or similar Knowledge of the ITIL service desk management lifecycle Practical experience with help desk software, such as Jira, Zendesk, Freshservice, and CRM software, such as Salesforce Sales cloud Annual leave … days depending on length of service Sports and fitness allowance Pension - after 3 months, 5% of salary from the company and 5% employee contribution Life insurance - after 3 months (4 times salary) Flexi-time Free car parking Free lunch In this role, you'll handle all technical support requests efficiently, ensuring that clients are well-informed throughout the process. … utilise your detailed product knowledge, and collaborate with various teams to resolve issues and improve the user experience. Your proactive approach will help reduce customer touchpoints and create self-service resources to maximise value for clients. You'll be responsible for prioritising requests, meeting SLAs, and maintaining accurate ticket status and priority. Your strong communication skills, both written and More ❯

SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have … previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM … module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem More ❯

Overview: We are seeking a dynamic and experienced Senior IT Operations Manager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects. You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of 3) , ensuring the consistent delivery of robust … housing of our MSP-managed infrastructure in-house, resetting and rebuilding our Azure environment, embedding cyber security practices, and supporting business-as-usual (BAU) operations. Key Responsibilities: Leadership & People Management Lead and mentor the Helpdesk and Infrastructure teams through their respective leads. Ensure effective resource planning, performance management, and development across the teams. Foster a culture of accountability … collaboration, and continuous improvement. Operational Management Oversee daily IT operations, ensuring high availability, performance, and user satisfaction. Manage escalations and prioritisation of support issues. Monitor and report on key operational metrics (e.g. SLAs, uptime, incident response). Project Delivery Lead the transition of managed services infrastructure and service desk from MSP to in-house. Oversee the reset More ❯

Overview: We are seeking a dynamic and experienced Senior IT Operations Manager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects. You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of 3) , ensuring the consistent delivery of robust … housing of our MSP-managed infrastructure in-house, resetting and rebuilding our Azure environment, embedding cyber security practices, and supporting business-as-usual (BAU) operations. Key Responsibilities: Leadership & People Management Lead and mentor the Helpdesk and Infrastructure teams through their respective leads. Ensure effective resource planning, performance management, and development across the teams. Foster a culture of accountability … collaboration, and continuous improvement. Operational Management Oversee daily IT operations, ensuring high availability, performance, and user satisfaction. Manage escalations and prioritisation of support issues. Monitor and report on key operational metrics (e.g. SLAs, uptime, incident response). Project Delivery Lead the transition of managed services infrastructure and service desk from MSP to in-house. Oversee the reset More ❯

network you want to login/join with: We are seeking a dynamic and experienced Senior IT Operations Manager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects. You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of … housing of our MSP-managed infrastructure in-house, resetting and rebuilding our Azure environment, embedding cyber security practices, and supporting business-as-usual (BAU) operations. Key Responsibilities: Leadership & People Management Lead and mentor the Helpdesk and Infrastructure teams through their respective leads.Ensure effective resource planning, performance management, and development across the teams.Foster a culture of accountability, collaboration, and … continuous improvement. Operational Management Oversee daily IT operations, ensuring high availability, performance, and user satisfaction.Manage escalations and prioritisation of support issues.Monitor and report on key operational metrics ( SLAs, uptime, incident response). Project Delivery Lead the transition of managed services infrastructure and service desk from MSP to in-house.Oversee the reset and rebuild of the Microsoft Azure More ❯

Contract Type: contract to perm Overview: We are seeking a dynamic and experienced Senior IT Operations Manager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects. You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of 3) , ensuring … housing of our MSP-managed infrastructure in-house, resetting and rebuilding our Azure environment, embedding cyber security practices, and supporting business-as-usual (BAU) operations. Key Responsibilities: Leadership & People Management Lead and mentor the Helpdesk and Infrastructure teams through their respective leads. Ensure effective resource planning, performance management, and development across the teams. Foster a culture of accountability … collaboration, and continuous improvement. Operational Management Oversee daily IT operations, ensuring high availability, performance, and user satisfaction. Manage escalations and prioritisation of support issues. Monitor and report on key operational metrics (e.g. SLAs, uptime, incident response). Project Delivery Lead the transition of managed services infrastructure and service desk from MSP to in-house. Oversee the reset More ❯

a D365 F&O Support Analyst to provide 1st and 2nd line support. Candidates should have previous D365 F&O experience and knowledge of either Finance or Supply Chain Management (SCM). The role offers primarily remote working flexibility. Key Skills & Experience: Experience working in a busy environment, meeting targets, SLAs, and deadlines. Knowledge of D365 F&O modules … specifically Finance and/or SCM. Excellent customer service skills and a professional telephone manner. Team player with a calm, friendly personality and a commitment to service quality. Strong communication skills across all levels. Ability to contribute effectively within a team. Strong problem-solving skills. Good organization and prioritization skills. Professional, flexible, able to work under pressure, and … for D365 F&O software. Monitor ERP batch queues for errors. Manage user access and security. Train end users on Dynamics AX & D365, including integrated applications. Maintain high customer service standards and adhere to SLAs. Own support cases, troubleshoot, resolve faults, and escalate when necessary. Communicate progress to customers in a timely manner. Log incidents, service requests, and More ❯

ICT Service Desk Manager| 3 months (Inside IR35)| Hybrid (Glasgow)| Harvey Nash's Client is recruiting for a ICT Service Desk Manager on a 3 month contract. This role will require some evening and weekend work. Main Responsibilities Provide Service Desk Management support. Perform GAP analysis on the ICT Service Desk. Use … experience to review and provide recommendations on implementation of KPIs, SLAs, Reporting, Staffing Model, ITSM tool, and effective management of all service requests. Key Skills Educated with degree in IT, Business Management, or related field, or holds equivalent level of professional IT qualifications. Or equivalent industry experience in this field. Significant experience of working in an ICT … service or support function with proven ability of managing service desk functions. Experience of incident management across varying technologies High level of familiarity of the concepts, standards, technology, tools, procedures, hardware, software, and services in use for delivering IT services is required. High level of knowledge of legislation, best practices and procedures surrounding IT. Experience of More ❯

are installed and maintained to support the colleges goal of moving from good to great. As part of the IT & Systems team, this role will provide direction to the Service Desk Team to ensure the delivery of high-quality technical support. Tasked with maintaining customer service excellence, this role oversees the resolution of technical issues, manages the … service desk's daily functions, and ensures that all user enquiries are addressed promptly and efficiently. You will have responsibility for developing, implementing, and refining service desk management policies and procedures to streamline support operations. The role will drive continuous improvement initiatives and foster a culture of knowledge-sharing and professional development within the team. … A key aspect is to support the broader departmental goals, ensuring the service desk is a reliable resource for all technology users. Main Responsibilities: Deliver an excellent customer service experience by ensuring all aspects of the IT Systems Team and its services are managed, and advice is provided where required. Manage the Service Desk Team More ❯

to meet the demands of the business. Acting as a mentor,you will coach colleagues with less experience in completing projects on time and in accordance with the change management procedure. Essential: Ability to install and configure Windows Server 2022/2025 technologies, including WSUS, Active Directory, Group Policy, DHCP, NPS, LDAPS, LAPS, AppLocker, Certificate Authority (Public Key Infrastructure … V, vSphere, and VMware. Experience with Dell SANs (including iSCSI, Raid) and Dell Servers Experience using Software such as: Nessus, Ad Audit Plus, Siem, Wireshark, SQL Server, and Jira Service Desk Management Experience Designing, proposing, and implementing IT solutions. Linux Experience Excellent troubleshooting skills; must be able to solve problems independently Desirable: In addition, it is desirable More ❯

Your new company Hays are supporting a law firm in Bath looking to recruit a new permanent Service Desk Analyst. Salary up to £27,000pa depending on experience and hybrid working post probation. The organisation has a great team and culture and promotes progression, development and internal opportunity. Your new role As a Service Desk Analyst … you will be responsible for managing and resolving assigned incidents, service requests, change requests, and problem tickets submitted via the Service Desk Management system. You will ensure resolutions adhere to service level agreements (SLAs) while participating in the rota to cover core office hours. By leveraging both technical expertise and strong interpersonal skills, you will … effectively resolve tickets while delivering a seamless and positive customer experience for those seeking support from the Service Desk team. The role will cover out of hours on a rota and will require occasional travel to other sites. What you'll need to succeed To be considered for this role, you'll have worked in a similar IT More ❯

Social network you want to login/join with: Fitch Group is currently seeking a EMEA & APAC Service Desk Manager based out of our London office. As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years … department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO).Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a … you can grow, innovate, and make a difference. Want to learn more about a career in technology and data at Fitch? Visit: About the Team The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24x5 IT support to More ❯

c. Monitor and manage audit and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service … and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is resilient and capable of recovering from disruptions. 4. IT Service Desk Oversight: a. Manage the IT Service Desk to ensure efficient and effective support for all IT-related technical and service request issues. b. Implement … best practices and continuous improvement initiatives for the IT Service Desk. c. Provide service desk performance MI Data in relation to closed and open tickets Key Skills/Experience: Proven experience in IT governance, risk management, and compliance. Has worked with auditors or in a 2nd line of defence role and assisted with audits. Experience in More ❯

c. Monitor and manage audit and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service … and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is resilient and capable of recovering from disruptions. 4. IT Service Desk Oversight: a. Manage the IT Service Desk to ensure efficient and effective support for all IT-related technical and service request issues. b. Implement … best practices and continuous improvement initiatives for the IT Service Desk. c. Provide service desk performance MI Data in relation to closed and open tickets Key Skills/Experience: Proven experience in IT governance, risk management, and compliance. Has worked with auditors or in a 2nd line of defence role and assisted with audits. Experience in More ❯

are looking for an IT focussed Project Manager to join the team on a 6+ month contract. The team focus on infrastructure projects including IT services, operational IT support, service desk management, innovation, PMO and transformation. The successful candidate will be responsible for developing detailed project plans, heading up technical projects in the following areas: - Infrastructure continuous … improvement - Networks - Security - End user computing - Cloud migration (Azure) Key Skills: - Communication, stakeholder management, collaboration, resource forecasting and budgeting For more information and immediate consideration please contact Mimi on (phone number removed) and (url removed). By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role More ❯

Our client is seeking an experienced Engineer Schduler to manage and oversee a team of four. The successful candidate will be responsible for ensuring the service desk runs smoothly and efficiently, maintaining seamless service continuity for customers and ensuring all activities meet the required service level agreements (SLAs). Key Responsibilities:Service Desk Management: Manage the day-to-day operations and requirements of the service desk.Allocate and monitor workloads across the team to ensure efficiency.Ensure the team delivers services in line with SLAs.Customer Interaction: Receive and log customer service requests via phone, email, or online platforms, ensuring all information is accurately captured.Serve as the primary point of contact for customers, keeping … them informed on service requests, engineer schedules, and resolution updates.Respond to customer enquiries and ensure a high standard of satisfaction throughout the process.Scheduling and Coordination: Prioritise and assign service engineers based on urgency, location, and skillsets.Collaborate with engineers and management to resolve scheduling issues and maintain efficiency.Coordinate training, equipment, and logistical support for engineers as required.Reporting and More ❯

and meeting KPI’s to drive an exceptional customer experience. The Head of Engineering and Network Maintenance will also be responsible for the end-to-end customer installation process, management of active network faults and a network maintenance programme to ensure service stability across our active customer based. Lead the Engineering and pre-enablement teams with a focus … on first-time installation Implement a network maintenance programme to ensure 99% network stability Operational and commercial management of the 3rd party installations contract working in CPPC Budget and monitoring/driving Continuous Improvement Ensure Business installations are completed within the design and scope of work Oversee the Openreach and KCOM PIA process, ensuring compliance with Openreach guidelines Ensure … Provide an on-call and OOH support structure across the team Drive efficiencies through ongoing system and process development, working closely with the internal development team Work closely with Service Desk Management team to ensure customer faults, delayed orders and onboarding issues are managed and dealt with efficiently Prepare and report progress against KPI’s and produce More ❯

support. The Software Operations Lead will collaborate closely with the development leads, and will focus on the effective coordination of developer resources and day-to-day incident and task management across a suite of internally developed systems. Key Responsibilities of the Software Operations Lead: Take operational ownership of support tickets, bug reports and incident requests relating to internal applications. … clear view of ongoing issues, priorities and timeframes. Excellent communication and coordination skills, with the ability to liaise confidently with both technical staff and non-technical stakeholders. Experience in service desk management, technical coordination or incident management roles would be considered relevant, particularly where there is crossover with software or application environments. To discuss this exciting More ❯

Looking For: Strong experience in SAP FICO (Finance & Controlling), with a solid understanding of finance processes. Demonstrated ability to lead SAP Finance functions and manage a small team. Stakeholder management experience, with the ability to provide professional, proactive advice and influence decision-making. Hands-on involvement in SAP S4/HANA upgrades, configuration, and service desk management. More ❯