13 of 13 Service Desk Support Analyst Jobs in the UK

with your recruiter to learn more. Base pay range Note: This is an onsite role 5 days per week with going Hybrid after probation pass. 1st Line 2nd Line Support Technical Skills: Strong knowledge of Microsoft systems: Active Directory, Exchange (Azure/On-Prem), Microsoft Office 365. Proficiency with SCCM, Intune, and McAfee. Familiarity with Windows, iOS, and Android … devices. Experience with hardware support for desktops, printers, and peripherals. Ability to troubleshoot and support Cisco VOIP (CUCM) and voice recording systems. Group Policy and PowerShell scripting experience. Communication and Training: Clear and concise written and verbal communication. Ability to provide basic training on existing applications. Analytical and Problem-Solving: Strong attention to detail for first-time fixes. … issues. Teamwork and Initiative: Ability to work closely with global IT teams. Capable of taking initiative in a small team environment. Experience: Minimum of 2 years of relevant deskside support experience (ideally in Financial Services). Regulatory Awareness: Knowledge of IT compliance and security best practices, particularly in a financial services environment. Seniority level Associate Employment type Full-time More ❯

Technical Support Engineer/IT Service Desk Analyst/SolarWinds Join to apply for the Technical Support Engineer/IT Service Desk Analyst/SolarWinds role at Aluminum Window Designs Ltd . Position Overview: We are seeking a Technical Support Engineer/IT Service Desk Analyst with solid … in Worthing, West Sussex, with a hybrid working model (3 days in the office, 2 days remote). Salary: £29,000 - £35,000 per annum + Benefits. Responsibilities: Manage support cases and troubleshoot customer environments. Host remote support sessions and maintain customer contact. Document bugs, procedures, and share information with sales. Guide junior team members and recommend process More ❯

Description This role is fully onsite and the right to work in the UK is required. The ideal candidate is an experienced Level 2 IT Service Desk Analyst with a track record of supporting users within mid-large sized international corporate firms. Alvarez & Marsal (A&M) is a global professional services firm specializing in turnaround and interim … Founded in 1983, the firm is known for its distinctive restructuring heritage, hands-on approach, and relentless focus on execution and results. Overview: The position of IT Field Services Support Specialist will be based in the London office and be part of the core Field Services team to support all UK and International users by front-facing contact … via walk-up desk, email, telephone, and/or remote tool for all technology-related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering, and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is More ❯

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis. As a Service Desk Analyst/1st Line Support Analyst, you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology #J-18808-Ljbffr More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. … Title: Service Support Analyst. Rate: £205 per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd … diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and KPIs are met. Ke y Responsibilities: Delivering 1st, 2nd line and some 3rd line IT technical support with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With … a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems … providing solutions, and escalating more advanced issues when necessary. Your ability to communicate clearly and deliver high-quality support will be essential to maintaining strong client relationships. Deliver front-line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using More ❯

Social network you want to login/join with: Service Desk Support Analyst, middlesbrough col-narrow-left Client: Dynamic Search Solutions Location: middlesbrough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: Job Title: Service Desk Support Analyst Location: York (Hybrid) The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a … Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating more advanced issues when necessary. Your ability to More ❯

leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating more advanced issues when necessary. Your ability to communicate clearly and deliver high-quality support will … be essential to maintaining strong client relationships. Deliver front-line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution More ❯

nGeneration is seeking an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and resolve their IT issues or escalate them to our field service … days on, 3 days off shift pattern with 12-hour shifts, you will be responsible for completing detailed and accurate records after each call and logging incidents or service requests received via phone, email, or customer portals. nGeneration is one of the UK’s leading independent IT suppliers to the Hospitality, Retail, and Leisure industries, specializing in bespoke IT … service solutions. Our services range from consultancy to outlet support and maintenance for IT solutions both at the outlet and centrally. Where will you be working? You will be based at our newly built, high-specification open-plan head office in Dudley. Requirements Our ideal candidate You’ll have a positive attitude and a personable, friendly approach, taking More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service … a 8:00am to 5:30pm, Monday to Friday shift pattern, you'll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals. nGeneration are one of the UK's leading independent IT suppliers to the Hospitality, Retail and Leisure industries … specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally. Where you will be working? You will be based within our newly built, high specification open plan head office in Dudley Requirements Our ideal candidate You'll have a brilliant attitude and More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service … a 8:00am to 5:30pm, Monday to Friday shift pattern, you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals. nGeneration are one of the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries … specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally. Where you will be working? You will be based within our newly built, high specification open plan head office in Dudley. Requirements Our ideal candidate You’ll have a brilliant attitude and More ❯

1st/2nd Line Technical Support Analyst Location: London Salary: Circa £45,000 Technology Stack: Microsoft tech stack - Windows, SharePoint, Citrix, Intune (Endpoint Manager), Access Management I am looking for an experienced 1st/2nd line technical support analyst to join my client who is a leading London Market Insurer. This role will include: General support Setting up new starters/leavers Support of laptops and PCs Fixing technical issues for users Team fit is important for this role; we need someone who is willing to get stuck in and is happy to be in the office with the team. If you think this role looks like a good match and you have the More ❯

Social network you want to login/join with: Service Desk Support Analyst – 5 days on site We are looking for an experienced and talentedService Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity … for someone to create a new career path for themselves. JOB PURPOSE: Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing … incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users utilising the client’s systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role changes & leaver More ❯