10 of 10 Remote Service Desk Team Leader Jobs in the UK

Job Title: IT Service Desk Team Leader Location: Sheffield, South Yorkshire Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working We are looking for an IT Service Desk Team Leader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients. This is a unique opportunity to join a thriving business, where employees are … valued! Responsibilities: Lead and mentor the helpdesk team, ensuring efficient issue resolution Act as an escalation point for complex technical issues Oversee daily operations of the helpdesk and maintain SLAs Provide hands-on technical support both remotely and onsite when required Manage ticketing systems and drive process improvements Assist with onboarding new clients and implementing IT solutions Maintain More ❯

sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an experienced Team Lead to join our rapidly developing Intelligent Service Desk team. This role will be to provide operational leadership, alongside another Team Lead, for 20-30 staff. The primary responsibilities will include managing day-to-day operations, ensuring effective support, and overseeing workload management for multiple Netcompany clients across various business sectors. Strong organizational, planning communication and interpersonal skills are essential. Key responsibilities … Assist with supporting the growth and development of the Intelligent Service Desk team. Qualifications Key Skills/Experience/Qualifications: Minimum 3 years in an IT Service Desk with Shift Supervisor, Team Lead or Junior Manager experience. (or relevant experience as a Team Lead at Senior level within More ❯

sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an experienced Team Lead to join our rapidly developing Intelligent Service Desk team. This role will be to provide operational leadership, alongside another Team Lead, for 20-30 staff. The primary responsibilities will include managing day-to-day operations, ensuring effective support, and overseeing workload management for multiple Netcompany clients across various business sectors. Strong organizational, planning communication and interpersonal skills are essential. Key responsibilities … Assist with supporting the growth and development of the Intelligent Service Desk team. Qualifications Key Skills/Experience/Qualifications: Minimum 3 years in an IT Service Desk with Shift Supervisor, Team Lead or Junior Manager experience. (or relevant experience as a Team Lead at Senior level within More ❯

Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD – HYBRID WORKING Salary up to £35,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working – on-site will be in … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they’re seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Flexible holiday allowance + birthday off Employee recognition A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you’ll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You’ll deliver training, manage the team rota including absences More ❯

be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Searchability BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD – HYBRID WORKING Salary up to £35,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working – on-site will be in … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they’re seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Flexible holiday allowance + birthday off Employee recognition A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you’ll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You’ll deliver training, manage the team rota including absences More ❯

BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD – HYBRID WORKING Salary up to £35,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working – on-site will be in their Sheffield offices Late shift requirements once every 4/5 weeks ABOUT THE CLIENT: Our client is dedicated to providing top-notch internet … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they’re seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Bonus scheme/profit shares Hybrid working Flexible holiday allowance + birthday off Employee recognition … A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you’ll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You’ll deliver training, manage More ❯

BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD – HYBRID WORKING Salary up to £35,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working – on-site will be in their Sheffield offices Late shift requirements once every 4/5 weeks ABOUT THE CLIENT: Our client is dedicated to providing top-notch internet … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they’re seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Bonus scheme/profit shares Hybrid working Flexible holiday allowance + birthday off Employee recognition … A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you’ll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You’ll deliver training, manage More ❯

BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD - HYBRID WORKING Salary up to GBP35,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working - on-site will be in their Sheffield offices Late shift requirements once every 4/5 weeks ABOUT THE CLIENT: Our client is dedicated to providing top-notch Internet … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they're seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Bonus scheme/profit shares Hybrid working Flexible holiday allowance + birthday off Employee recognition … A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you'll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You'll deliver training, manage More ❯

BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD - HYBRID WORKING Salary up to £35,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working - on-site will be in their Sheffield offices Late shift requirements once every 4/5 weeks ABOUT THE CLIENT: Our client is dedicated to providing top-notch internet … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they're seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Bonus scheme/profit shares Hybrid working Flexible holiday allowance + birthday off Employee recognition … A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you'll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You'll deliver training, manage More ❯

Social network you want to login/join with: To manage a team of engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations. Support the Service Desk Manager in implementing career pathways for all engineers encouraging personal development. Duties and Responsibilities: Ensures the team … met and to ensure tickets are set correctly for billable/non billable works. Maintains relationships with clients to ensure effective two-way communication Manage escalations within the team, from engineers or customers, through to resolution Develop training plans for engineers incorporating new and existing customer requirements and our product roadmap Conduct regular service quality checks … ensuring the team and individual engineers achieve service and process standards Act as part of an out-of-hours management escalation process when required Ensure the company’s Information Security Management System (ISMS) and all relevant policies are adhered to at all times Escalate calls to the 3rd Line when appropriate Manage the 2nd and 3rd More ❯