26 to 50 of 460 Service Management Jobs in the UK

services, and engaging with stakeholders. Your responsibilities will encompass both technical areas (design, delivery, assurance etc.) and non-technical (eg stakeholder and client expectation management, line management, innovation etc). From the technical perspective, you will be responsible for the architecture across many domains and engineering outcomes across … the full service and project lifecycle from design/inception through to BAU and Service Management across a portfolio of work. This is expected to make up 80% of your time; and the remainder includes growing and improving our architecture and engineering capability (supporting recruitment, assurance and … general management), participating in our communities of practice (thought leadership and mentoring), and contributing to pre-sales (solution approach/estimates for bids, and presentation support). Requirements You will define, lead and assure the delivery of architectural artefacts on client projects, including technology roadmaps, vision statements, applying policies more »

Sales, Services and Training partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: • ServiceNow or … other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) • Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Solution Architect: The primary role of the Solution Architect is to propose and govern technical solutions, overseeing the quality of the solution architecture and design integrity. They are responsible for … client on the solution architecture options, including the impact of new technologies on their existing technical and information system environment. • Work closely with project management and delivery teams to assist the planning and review of project schedules, project reviews and gap analysis. • Stay current on product developments/releases more »

Would you like to join a rapidly growing multifaceted Software Integration Consultancy? This high growth business is developing cost effective and expert level IT Service and Enterprise Service Management solutions across multiple businesses across the UK and mainland Europe. For our client to support their expanding client … this role. Responsibilities: The role will report to the Client Services Director who is a qualified Business Analyst with a special interest in continuous service improvement and the use of technology to support and enhance business processes . As a QA Tester/Technical Author your main duties will … in an IT environment Experience using manual and automated testing tools Excellent interpersonal and communication skills High attention to detail and accuracy Excellent time management, multi-tasking, and organisational skills Self-motivated with a commitment to professional development Able to work under pressure and adapt quickly to change A more »

Role Overview As a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service … environment, excellent problem-solving skills, and a proactive approach to customer service. Key Responsibilities Provide first-level support for all IT-related issues and service requests. Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all service requests and incidents using IT … Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement solutions to recurring issues. Maintain and update technical documentation and knowledge base articles. Assist in the development and delivery of more »

Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate … and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company with training opportunities and … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist them more »

Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales … and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies more »

gas providers globally? Do you have a strong network of candidates in your dedicated space and a proven track record of delivering high-quality service to clients? If so, we have an exciting opportunity for you to join our direct sourcing team as a Talent Delivery Partner. As a … supplied by our client. You will work collaboratively with various colleagues to develop and deliver effective recruitment services and will ensure all support and service management processes required to deliver a successful service. You will also have the opportunity to build your own relationships with existing clients and … pathways, dedicated learning programmes such as our Power Hours, Global Mentoring Programme and more throughout your career Transparent and open communication across levels of management The opportunity to make a difference in joining one of our ERG's such as NASHPride, Wo+men@NASH, EthNASHity and NASHability Summer/Winter more »

is an exciting time to join us as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after … windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following Major Incidents … actions captured. Reporting Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. Service Management Act as an Incident Manager for incidents that occur during the working day and out of hours, complete follow-on actions, such more »

technology function. You will be responsible for keeping their new technology platforms available 24/7/365 by monitoring the Performance, Reliability, Change Management, Incident Response, and Capacity Planning for a number of their core services. Some of their key technologies are: AWS Cloud, Dynatrace, Terraform, Biztalk, Kafka … teams to ensure that for key services uptime, latency, response time, and availability targets are met. Work with the Architecture & Engineering, Product, Application Support, Service Management, Testing, and Security teams to uphold good operational practices. Take ownership of complex Problem Records related to performance, reliability, and scalability and more »

journey to change the lives of children, their families and teachers by creating a first of its kind, end-to-end school experience and management platform. Education Horizons is an amazing place to work. It’s a great size – big enough to have serious resources to invest, but small … writing, reviewing, and updating knowledge base articles. Maintains clear, comprehensive, and timely internal and customer-facing case notes. Responsible for daily operations of phone service for our clients, including answering inbound calls via the support line Working within the Education Horizons Information Security Management System and policies Live … overall support delivered to clients. Provides support and guidance to Support Analysts to ensure efficient resolution of cases. Skills Experience of the following: Learning management systems School management systems Intermediate to Advanced SQL knowledge Experience of working in a B2B SaaS support environment A strongly customer-service more »

office (London or Midlands based). An exciting opportunity to act as a technical authority for my clients cloud services, both those managed by Service and those delivered internally, through Build, Change and Operational Delivery in Private and Hosted Cloud and Supporting Services. In Addition to being a key … Product stakeholder in the Growing Digital Data Delivery and Management across Cloud Services, the role will also drive the technical maturity and support roadmaps for future Cloud delivery. Aligning to industry best practice, adopting and driving improvements in governance and ensuring the business information security strategy aligns to internal … Skills/Experience: - Strong background in implementing and supporting cloud solutions in Microsoft Azure (preferably in a mixed hosted and/or vendor managed service). - Experience in IaaS, PaaS, web services, Firewalls, Microsoft Office 365, Azure AD - Experience of Cloud Native Delivery - Broad technology base skills including involvement more »

a creative attitude that can work as part of a team? Can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution and/or system management of secure IT solutions, IT infrastructures, application hosting … or components that contribute to IT service delivery? Do you want to collaborate and achieve together with committed people to be proud to work for a company that respects its people and is at the forefront of technology? We are looking for a Site Support Engineer to work on … site 5 days a week, Monday through to Friday with scope for out of hours support. You will be responsible for planning and guiding Service delivery, achieving required service levels and customer satisfaction. You will aspire to deliver impeccable service and controls costs. Your experience Be experienced more »

both software and hardware platforms. Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Performs appropriate triage activities to support response within service level agreements. Ensures timely and accurate updates to support tickets. Responsible for ensuring any issues or concerns with support service levels are escalated … application solutions. Proven excellent customer communication and relationship building skills, with the ability to liaise at non-technical and technical level. Experience of a Service Management Framework (ITIL) would be advantageous but not essential. An inquisitive mind-set and a desire to learn. more »

Data Analyst – Service Desk Operations ManageEngine, SQL, Tableau, Service Desk, Service Delivery A large managed IT service provider is looking for are a skilled Data Analyst to join their end client, to support their Service Desk operations. The ideal candidate will analyse ticket data from … manage customer expectations and optimise resource allocation. Key Responsibilities: Review and Analysis : Examine ticket data to identify high-impact issues and prioritize work accordingly. Management : Analyse workload by team, category, age, etc., to optimise task allocation and resource utilization. Expectation Management: Use data to predict and communicate likely … response times and issue resolution. Key Skills and Experience: Proven experience as a Data Analyst or in a similar role, preferably within an IT Service Desk environment. Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau). Strong analytical skills with the ability to interpret complex data more »

growth and strategic direction for Oracle Services. The Oracle Capability Lead will provide technical leadership, guidance, and expertise in the development, deployment, standardisation and management of Oracle based technologies and services. The Oracle Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … alignment to best practice. The Oracle Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Oracle … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

growth and strategic direction for SaaS Services. The SaaS Capability Lead will provide technical leadership, guidance, and expertise in the configuration, deployment, standardisation and management of SaaS based technologies and services. The SaaS Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … and alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure … SQL/SQL Server - PowerApps, LogicApps, Flow and Common Data Service - Visual Studio Team Service — Knowledge of best practices for working with offshore teams — Experience of Agile Methodology — Certification in TOGAF or Zachman Framework would be beneficial — Knowledge of other Marketing products are desirable – Click Dimension or Adobe more »

on all ServiceNow technical solutions and offerings. You are the person we are looking for if you have: Proficient understanding of ServiceNow’s Customer Service Management (CSM) products & services (or similar) as well as digital based technologies. Certified ITSM and/or CSM Implementation Specialist. Experience of working more »

technology developments and research emerging cyber threats. - Plan and test disaster recovery, business continuity, and create contingency plans. - Monitor systems logs, identity and access management, API security, and software libraries. - Maintain security systems, conduct security training, and utilize advanced analytic tools. - Conduct phishing simulations, internal audits, and investigate security … etc. Managing Compliance, Quality, and Risk:- Implement internal and external audit requirements and maintain accurate process maps. - Ensure compliance with ISO27001, Cyber Essentials Plus, Service Management, and internal governance. Other Responsibilities: - Adhere to Financial Conduct Authority Individual Conduct Rules. Experience and Qualifications: - At Least 5 years experience in more »

My client a large Insurance broker who are looking for an Experienced Service Asset and Configuration Manager. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented … and properly controlled. The SACM will establish and maintain an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident identification & resolution, and problem management Responsibilities Support the Head of IT Operations and wider team to ensure … document, and classify all IT assets and their attributes and ownership. To include software, hardware, licences, and related components. Develop and maintain a Configuration Management Database (CMDB) to accurately track the relationships and dependencies between IT assets and configuration items (CIs). Support Change and Release Management in more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »

related to delivery Driving continuous improvement in delivery processes and methodologies Building and maintaining strong relationships with clients and stakeholders What you will bring: Service Management & Project Management background Previous experience running and shaping teams Strong influencing skills and the ability to build relationships with key stakeholders more »

IT Service Designer (Service Transition Management) Location: Preston, Frimley or Filton Salary: £45,000 - £52,00 + 10% Bonus + excellent bens. What you'll be doing - IT Service Designer (Service Transition Management) Designing Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered Creation of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements Delivering Service Design for multiple projects within a programme in compliance with the … behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads and the customers Your skills and experiences - IT Service Designer (Service Transition Management) Knowledge of IT Service Management and Service Transition Management ITIL/Six Sigma qualifications more »

Job Title: ServiceNow SPM developer Job Summary: We are seeking a skilled and experienced ServiceNow SPM Developer with a focus on Demand Management to join our team. The ideal candidate will have over five years of experience in developing on the ServiceNow platform, including at least one full implementation … of Demand Management as part of Strategic Portfolio Management (SPM). This role involves analyzing complex custom ServiceNow environments, conducting technical workshops, creating technical designs, and recommending solutions in line with ServiceNow best practices. Key Responsibilities: Develop and implement Demand Management solutions within the ServiceNow SPM suite. … on ServiceNow SPM best practices and implementation strategies. Troubleshoot and resolve technical issues related to Demand Management. Continuously improve and optimize existing ServiceNow Demand Management processes and solutions. Qualifications: Experience: Minimum 5+ years of experience in developing on the ServiceNow platform. At least one full implementation of Demand Management more »

Role: Service Desk Manager Reporting to: Head of Service Operations This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance … to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that ServiceNow is utilised to its fullest potential. Managing the service desk team including setting goals, objectives and assigning tasks as well more »