4 of 4 Service Operations Manager Jobs in the UK

Service Operations Manager About the Role Are you ready to lead IT service operations and champion excellence in reliability, performance, and user experience? We're seeking a Service Operations Manager to oversee our 1st and 2nd Line Support teams and ensure seamless IT service delivery across the organisation. As a senior … support function, drive continuous improvement, and play a key role in incident management, change control, and vendor relationships. Your leadership will ensure we not only meet but exceed our service targets, keeping systems running efficiently and delivering an outstanding experience for users. Key Responsibilities Service Leadership & Management Lead, develop, and inspire the 1st & 2nd Line Support teams, maintaining … high standards of consistency, quality, and service delivery. Effectively manage team resources, drive high performance through KPI tracking, and foster a culture of continuous improvement. Take overall ownership of IT service availability, aiming for 99%+ uptime and optimal system performance. Incident & Problem Management Oversee both standard and major incidents, ensuring prompt resolution and proactive steps to prevent More ❯

Stevenage An exciting opportunity for a passionate Service Operations Manager to join a unique, multi-national Information Management function. Ideal candidates should be committed to the future of IT Operations, outstanding customer service and have the dedication in supporting our community in a dynamic, fast-paced environment. Job Title : Service Operations Manager … leave and fertility testing and treatments Facilities : Fantastic site facilities including subsidised meals, free car parking and much more... The opportunity: We are looking for a detail orientated experienced service operations manager to join our team. The ideal candidate will have broad experiences in workplace & infrastructure technologies balanced with the ability to motivate, constructively challenge & ensure accountabilities … are achieved. Responsibilities for the role include leading the continuous delivery of workplace & infrastructure technical operations ensuring effective, reliable and performant operations meeting our evolving business needs. You will oversee and drive forward vulnerability management across our workplace and infrastructure ensuring proactive risk mitigation, compliance with security standards and continuous improvement to safeguard MBDA operations. Become part of More ❯

Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning We're looking for a hands-on Service Operations & Incident Manager to support a dynamic team managing platforms that power data-driven loyalty solutions for global partners. This is a high visibility role where you … ll work across multiple functions, ensuring service stability, managing incidents, and driving continuous improvement. You'll work closely with a range of major loyalty partners, maintaining strong service performance, smooth partnership interactions, and seamless incident handling; requiring a mix of relationship management, technical understanding, and operational leadership. Please note: You must be able to attend our customer office … in Warrington a few times per month. Key responsibilities: Act as a frontline lead for service operations across partner-facing platforms Manage incident response end-to-end: triage, coordination, communication and resolution Run post-incident reviews, coordinate root cause analysis (RCAs) and support ongoing problem management Work across teams to track service stability, performance and improvement opportunities More ❯

Please visit our careers site to find out more about working at Ki Job Details: Service Operations Manager- Technology Full details of the job. Vacancy Name: Service Operations Manager- Technology Employment Type: Permanent Location: London Role Details Who are we? Look at the latest headlines and you will see something Ki insures. Think space … has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons. What you will be working on We are seeking a Service Operations Manager to oversee the management and support of a diverse range of applications within Ki. In this role, you will maintain our technology solutions for mid … and back-office teams, whilst driving efficiency and excellence in service delivery. You will be responsible for working with the Transformation Programme to ensure a smooth transition of services into production. You will ensure that all systems under your ownership meet best practices, audit requirements, and operational needs. You will bring a passion to match ours to change the More ❯