implement long-term remediations. Service Ownership: Manage and optimize key end-user services, including Google Workspace, endpoint management (Mac, Windows), collaboration tools (Zoom, Slack), identity management (Okta, CyberArk), and secure access (VPN).Automation Leadership: Design, develop, and maintain advanced automation scripts and workflows (PowerShell, Python, or similar) to reduce manual … progressive experience in IT Service Desk, Field Support, or End-User Computing roles. Technical Expertise: Deep proficiency in Google Workspace administration, Zoom/Slack management, and identity services (Okta, CyberArk, or similar).Endpoint & Systems Management: Expert-level understanding of macOS and Windows configuration, patching, policy enforcement, and MDM tools (Intune ...