17 of 17 Remote Support Manager Jobs in the UK

left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to … our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In … performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk More ❯

Software Support Manager Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership … and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

Software Support Manager Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership … and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

3rd Line Support Team Manager Based: London Office, with hybrid working Salary: Up to £70k, depending on experience This role is a pivotal position within our IT managed services, responsible for leading a team of 3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected split of 70%/30% between 3rd Line and … Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team Managers and other Support Team Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS … Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage team workload effectively Handle escalations and liaise with customers Manage problem records assigned to the 3rd line Represent the team at CAB More ❯

Application Support Manager - Leicester Hybrid About the Role We are seeking a highly skilled and motivated Application Support Manager to lead a dynamic team responsible for the support, maintenance, and continuous improvement of business-critical applications. This role demands a hands-on professional with deep expertise in SQL , application testing , and a keen investigative mindset … to diagnose and resolve complex technical issues. You'll play a pivotal role in ensuring application reliability, performance, and user satisfaction. Key Responsibilities: Lead and manage the Application Support team in resolving incidents, service requests, and change requests. Serve as an escalation point for complex technical issues requiring in-depth analysis and resolution. Perform hands-on troubleshooting, root cause … ensure application stability and performance. Monitor application performance and proactively identify areas for improvement. Maintain and improve documentation for supported applications, processes, and troubleshooting guides. Drive continuous improvement in support processes, tools, and user experience. Ensure compliance with service level agreements (SLAs) and regulatory requirements. Requirements: Proven experience (5+ years) in Application Support, with at least 2 years More ❯

At Nidec Drives our values and behaviours are the foundation for creating a great culture to support business success. We are looking for exceptional people who turn ambitions into actions, and we believe everyone has the potential to succeed. Achieve your dreams with Nidec Drives – apply today! Nidec will offer a host of opportunities for growth, varied career paths … programs, with a wide offer of discounts on everything from cinema and theatre tickets to goods and services. Life Insurance A funded volunteer day per year, encouraging you to support the communities and charities that matter to you. Employee assistance program Role Summary: We have an exciting opportunity for an individual to join Nidec Drives as a CTD Product … Support & Applications Manager. The CTD Product, Support & Applications Manager, owns both the strategic and hands-on aspects of our Control Techniques Dynamics portfolio, ensuring every commercial opportunity is backed by commercial, technical, and customer-facing support for our Control Techniques Dynamics portfolio. The CTD Product, Support & Applications Manager will be supporting Segment and regional More ❯

Job Title: Service Delivery Manager (Service Desk/Support) Location: Warwick (hybrid 3 days onsite/2 remote) Salary: £60K–£70K + benefits Reports to: MD Of Digital Overview: Our client is an established digital consultancy who are scaling rapidly this year due to high demand for their products and services. As a result, they are on the … look out for an experienced Service Delivery Manager to support its expanding product and client portfolio. This hands-on role involves managing customer queries, overseeing support operations, and ensuring smooth delivery of services and deployments across their client base. Key Responsibilities: Manage and triage support tickets, ensuring timely resolution and communication. Monitor SLAs and KPIs, maintaining … high service quality. Lead offshore support teams to align with service standards. Act as the main contact for clients on service-related matters. Collaborate with cross-functional teams to resolve issues and support transitions. Conduct incident reviews and root cause analysis. Oversee service transitions for new projects and clients. Drive service improvements and produce performance reports. Skills & Experience More ❯

Your new company This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not … a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline support teams in fast-paced environments. As a Delivery Leader, you will manage a team … of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on More ❯

Start Date: 07.01.2025 Join a pioneering team at a global technology leader developing cutting-edge mapping technologies used in mobile apps and AR products. As a Community Support Manager, you'll be the vital link between a diverse community of users and the internal development team, ensuring that feedback is heard and acted upon. Your insights will directly … experience. This is a unique opportunity to contribute directly to the development of technologies that are changing the way people interact with the world. Responsibilities: Provide timely and effective support to incoming requests from partners and users across multiple communication channels. Clearly communicate user feedback, issues, and opportunities to the internal development team. Categorize and track significant issues impacting … management tools. Identify and document feature requests and potential product improvements for future development. Analyze and refine issue tracking dashboards to provide actionable insights. Prepare and present reports on support system performance, issue resolution metrics, and common user challenges. Maintain and update help documentation to ensure users have access to clear and timely information. Proactively identify opportunities to improve More ❯

Job Title: Customer Support Team Manager Reporting to: Head of Customer Success Location: Bristol/UK (Remote-first with occasional travel) Job Purpose: Lead, manage and evolve the Customer Support function within the wider Customer Success team. About Us We're a leading SaaS provider in the Learning & Development (L&D) industry, supporting organisations worldwide in creating … experiences. With multiple products in our portfolio, we empower teams through technology that drives growth, engagement, and performance. As we grow, we're looking for a forward-thinking Customer Support Team Manager to lead our global support team of 10+ across the UK and North America. This is a unique opportunity to shape the future of our … support operations and ensure we continue to deliver outstanding experiences to our customers. The Role As Customer Support Team Manager , you'll be responsible for managing and evolving a multi-tiered, customer-centric support function across two time zones. You'll be a hands-on leader who thrives on empowering people, driving innovation, and using data More ❯

Job Description: Job Title Tandem Production Support Manager Location Birmingham Corporate Title Vice President Corporate Bank Technology is looking for a motivated Production Support Engineer for our Corporate Bank Cash Management Technology platforms. You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions as a Production Support Engineer. In this role, you … will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and mentoring new and existing team members, supporting the resolution of issues and conflicts, and preparing reports and meetings. You will … additional days Life Assurance and Private Healthcare for you and your family A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year Your key responsibilities Influence and impact across the wider support space, including applications from outside the More ❯

Support Manager Location: Home-based Salary: £60K to £80K + 7.5% bonus This 24-strong ERP reseller has 40 ERP clients, ranging from 20 to 300 users. This is an opportunity to join a small team of directors running a successful and profitable software company, playing a key role in the management and future growth of the ERP … reseller. You will have full responsibility to hire, develop, and motivate your team, and to ensure the delivery of exemplary support services. You will undergo a few months of handover with the retiring support manager to ensure a smooth transition. The support manager oversees a team comprising: 6 support staff 1 development manager 2 developers The role is primarily managerial, involving interactions with: Staff Clients ERP and other vendors The role involves reviewing reports and analyzing statistics. The support team has historically served as a nurturing environment for support consultants aspiring to move into ERP consulting roles, requiring a focus on: Nurturing Mentoring Coaching Personal development The ideal candidate will More ❯

IT Manager/3rd Line Support - Hybrid - Near Evesham Salary: £40,000 - £48,000 per annum Start: Immediate if possible Are you an experienced 3rd Line Support professional or IT Manager looking for your next challenge? We're recruiting on behalf of a well-established organisation near Evesham, Worcestershire, seeking a proactive individual to lead their … rest spread across the UK. This is a hands-on role where you'll report directly to the MD and take full responsibility for the company's IT systems, support, and strategy. Your role will involve maintaining and enhancing the current IT infrastructure to ensure it remains secure and fit for the future. You'll make use of tools … at their beautiful office near Evesham) A varied, autonomous role where your input will make a real impact A friendly and supportive working environment Ideal candidate: Proven 3rd Line Support or IT Management experience Confident managing and improving IT systems Comfortable working independently and reporting at senior level Familiar with PowerApps and SharePoint is highly advantageous If you're More ❯

Department: KCC Contract, Operations, Ready Homes Reporting to: KCC Registered Service Manager Location: Kent (Home-based with daily travel) Contract Type: Permanent Hours of Work: 40 hours per week (Monday - Friday, 8:30 AM - 5:00 PM) Salary: £37,279.00 - £52,302.00 per annum About the Role We're looking for a dedicated and experienced KCC Support Worker … Team Manager to oversee our Kent Support Team. Reporting to the KCC Registered Service Manager, you'll be instrumental in providing high-quality support and positive outcomes for young people leaving care, including unaccompanied asylum-seeking young people. This crucial role involves guiding them through their transition into adulthood and independent living, ensuring they receive the … your diary to ensure monthly 1-to-1s and performance reviews are completed. Monitor care plans, workforce plans, and conduct regular audits. Report regularly to the KCC Registered Service Manager and/or the Senior Management Team as required. Manage your time effectively to meet business demands, overseeing a team of support workers across Kent to ensure productivity. More ❯

do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Senior Support Engineering Manager Belfast THALES Services Centre of Competence (SCC) are seeking to … recruit a dynamic & experienced Senior Support Engineering Manager . This role will form part of the leadership team providing Integrated Logistic Support domain expertise and governance with delegated responsibility from the function's Head for a significant share of the ILS team. This group consists of Reliability, Availability & Maintainability Engineers and Specialists, Supportability Analysts, Life-cycle Cost … Availability Modellers, alongside DRACAS Analysts for our Support Engineering department . The Support Engineering (ILS) Function is an integral part of the wider, multi-disciplinary Through Life Support Engineering (TSE) Team. As part of this 'One-Team' the successful individual will support and be supported by Teams of specialists in Tech. Pub's, Training, Obsolescence managers More ❯

a learning culture within the Agile Community of Practice (and the broader organisation) including leading CoP meetings when needed Work effectively with external suppliers, departments and agencies as necessary Support digital service delivery, adhering to standards where applicable Key Applicant Requirements Strong expertise in agile concepts, techniques and products (software) development Proven track record of embedding agile practices and More ❯

Application Support Manager Salary: £40,000 to £65,000 Location: Halesowen (3 days per week in the office) This niche ERP software company is hiring an experienced support manager. The office is based in Halesowen, offering a hybrid working model with 3 days in the office each week. This setup encourages team building, knowledge sharing, and a … Note: You must enjoy working in the office and being around people. This role is not suitable for remote workers. The ideal candidate will have a background in application support, including an understanding of accounting and ERP functionality. This role is fully responsible for managing the support team, requiring previous hands-on experience in: Managing Mentoring Hiring Training … Running support queues Data and analytics Reporting You should be comfortable managing a team of 6 and overseeing support queues effectively. More ❯