IT Support Officer
Cardiff, United Kingdom
Cardiff and Vale University Health Board
Job summary Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community. Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk. You should have proven experience in … a Service Desk/phone support environment within a large organisation and able to trouble shoot and resolve various IT related issues, ensuring user calls are effectively resolved to agreed standards and maintaining customer satisfaction levels. Deliver an efficient, friendly, effective and professional first line call logging/problem … solving service. Main duties of the job IT Service Desk/IT Support Team, manages more than 10,000 PCs & laptops spread over more than 50 locations in Cardiff and the Vale of Glamorgan receiving more than 300 support calls per day. This role is ideal for someone more »
Employment Type: Permanent
Salary: £25524.00 - £28010.00 a year
Posted: