23 of 23 Remote Support Specialist Jobs in the UK

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to £25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount … of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment. The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an More ❯

Customer Support Specialist Sheffield | Full-time, Permanent | Monday–Friday, 9am–5pm Competitive salary | Standard holidays A unique opportunity to launch and grow your career in tech and regulatory support! Verus Recruitment is delighted to support our client, a dynamic and growing tech business in Sheffield, in the search for a Customer Support Specialist. This is … more than just a support role—it's a chance to join a forward-thinking team, develop your skills, and play a part in both technical support and regulatory projects as the business evolves. Why join? Career growth: Start in technical support, with the opportunity to expand your responsibilities and work alongside the regulatory team. You'll … projects. Full training: No prior tech or print experience required—just bring your enthusiasm, willingness to learn, and passion for helping others. What you'll do: Respond to customer support requests in a helpful and professional manner. Troubleshoot technical queries and resolve issues through to completion. Build trust with customers through clear, supportive communication. Provide remote setup and training More ❯

Job Advertisement: Temporary Customer Support Specialist - Tech Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a … knack for resolving issues with confidence and professionalism, we want to hear from you! About the Role: As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring every interaction is characterised by clarity, empathy, and urgency. Job Title: Temporary Customer Support Specialist (using Intercom) Start Date: ASAP Duration: Ongoing - potential temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. More ❯

Job Advertisement: Temporary Customer Support Specialist - Tech Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a … knack for resolving issues with confidence and professionalism, we want to hear from you! About the Role: As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring every interaction is characterised by clarity, empathy, and urgency. Job Title: Temporary Customer Support Specialist (using Intercom) Start Date: ASAP Duration: Ongoing - potential temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. More ❯

Technical Support Specialist Salary: £30,000 - £35,000 + Bonus + 25 Days Holiday + Health Cash Plan + Life Insurance + Company Pension Location: Watford (Commutable from St Albans, Hemel Hempstead, Luton, High Wycombe, Aylesbury, North London) Are you an experienced plumber looking to take your technical knowledge off the tools and into an office-based role … manufacturer of plumbing products, known for quality, innovation, and sustainability, fostering a collaborative environment with on-the-job learning and digital training tools for employee development. As a Technical Support Specialist, you'll provide phone and email support to customers, helping to resolve technical queries, guide product use, and troubleshoot issues. You'll also assist sales and … This role would suit a customer-focused individual with a practical, technical mindset someone from a plumbing or trade background looking to move off-site and develop in a specialist environment while expanding their skills in building systems technology. The Role: Technical/Customer Support Specialist Training and Development opportunities Hybrid working The Candidate: Experienced plumber or More ❯

AWE is recruiting for a Systems Support Specialist responsible for maintaining, troubleshooting, and optimising supply chain management (SCM) systems. Acting at the first point of contract, the systems team provide development, insight and support on all Commercial Systems and processes. Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Plan to relocate to … far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? As the Systems Support Specialist, you will provide systems support and education to the wider commercial team. This will include generating a range of established reports and dashboards, creating a selection … orders, establishing new category codes, or conducting quarterly patch testing. No two days are alike, each brings its own unique set of challenges and opportunities. These can include: System Support & Troubleshooting : Diagnosing and resolving issues within Oracle Fusion P2P Modules. User Support : Assisting end-users with system navigation, functionality, and issue resolution. Configuration & Maintenance : Managing system configurations, workflows More ❯

AWE is recruiting for a Systems Support Specialist responsible for maintaining, troubleshooting, and optimising supply chain management (SCM) systems. Acting at the first point of contract, the systems team provide development, insight and support on all Commercial Systems and processes. Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Plan to relocate to … far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? As the Systems Support Specialist, you will provide systems support and education to the wider commercial team. This will include generating a range of established reports and dashboards, creating a selection … orders, establishing new category codes, or conducting quarterly patch testing. No two days are alike, each brings its own unique set of challenges and opportunities. These can include: System Support & Troubleshooting : Diagnosing and resolving issues within Oracle Fusion P2P Modules. User Support : Assisting end-users with system navigation, functionality, and issue resolution. Configuration & Maintenance : Managing system configurations, workflows More ❯

Application Support Specialist (2nd/3rd Line) Location: Windsor (Hybrid working available) Job Type: Permanent, Full-Time Salary: Competitive + Overtime/Out of hours Bonus + Excellent Benefits Experience Level: Senior (10+ years) About the Role We’re recruiting for an experienced Application Support Specialist to join a leading organisation’s IT Applications team. This … is a great opportunity for a skilled professional with strong technical and problem-solving abilities to deliver high-quality 2nd and 3rd line support across business-critical applications. You’ll work closely with internal teams and external suppliers to maintain application availability, improve performance, and ensure excellent service delivery within agreed SLAs. Key Responsibilities Provide 2nd and 3rd line … support for a range of applications, ensuring incidents and problems are resolved quickly. Work with development, testing, and infrastructure teams to optimise application performance and reliability. Conduct root cause analysis and implement permanent fixes to minimise recurrence of issues. Create and maintain clear technical documentation for supported applications and services. Develop and maintain monitoring and alerting systems using tools More ❯

Sponsorship not available - UK right to work required | Weekend rota with remote working included We're hiring two IT Support & Technical Specialists for a growing automotive tech business in the Warwickshire area (commutable from Birmingham, Solihull, Redditch, Worcester). This is a chance to use your IT skills across software, ECU calibration and data projects in a supportive, tech … driven team. You don't need a software engineering background - proven IT support experience, problem-solving ability and the drive to learn are what matter. Full training, including ECU reads and mapping, is provided. We're looking for someone both technically capable and personable: confident speaking with clients, explaining solutions clearly, and bringing a friendly, professional approach alongside your … technical know-how. Key Responsibilities As an IT Support & Technical Specialist, provide 2nd and 3rd line technical support to customers and colleagues. Troubleshoot issues, resolve escalations, and deliver clear technical guidance. Develop, maintain, and improve internal software applications and tools. Work on vehicle/ECU mapping and reading projects (full training provided). Analyse data and outputs More ❯

A Digital Design BIM Support Specialist job is now available to join a leading practice in London. This senior position sits within the digital delivery team and will provide both technical expertise and strategic guidance to ensure excellence across a wide and complex portfolio of projects. The role is focused entirely on supporting project teams in their use … the Year 2022 and ranked as a World Architecture Top 100 practice, this consultancy offers a rewarding and supportive environment for career growth. Role & Responsibilities Provide day to day specialist support to project teams using Revit, AutoCAD, Autodesk Construction Cloud, CDE solutions, Atvero and related digital platforms Lead digital coordination by running clash avoidance workshops, carrying out model … and internal quality standards. Required Skills & Experience Architectural background with a strong interest in digital design and delivery A minimum of ten years' experience working in BIM or digital support roles within the architectural sector and all candidates must have relevant UK experience Advanced knowledge of Revit, AutoCAD, Autodesk Construction Cloud and associated software Proven experience of applying BS More ❯

Saas Customer Support Specialist Location : Remote Salary: £26,500 - £28,000 Hours: 40 Hours per week + Overtime Contract Type : Permanent We are a dynamic, innovative and BETT Award-winning EdTech startup specialising in cutting-edge generative AI tools for Primary and Secondary schools in the UK and abroad. Our mission is to make teaching and learning more … impactful and efficient through intelligent technology — but what really sets us apart is our people. We pride ourselves on providing outstanding support to the schools, teachers, and trust leaders who use our platform every day. We’re looking for a proactive and detail-oriented First Line Customer Support Specialist to be the friendly, knowledgeable face of Olex … for our school users. You’ll provide first-class support through our helpdesk and via email, helping teachers and leaders resolve queries quickly and confidently. From account setup and troubleshooting to guiding users towards helpful resources or managing technical issues to resolution, your work will directly impact the experience of thousands of educators. You’ll be a calm, clear More ❯

Remote-first role with flexible working hours. Opportunity to shape your role and contribute to product evolution. Join a fast-growing tech company expanding internationally. Were hiring a SaaS Support Specialist on behalf of a leading software provider in the Tech For Good sector. This is a customer-facing role where youll manage onboarding, deliver training, and resolve … support queries across a suite of applications. You'll be joining a company that is improving the lives of SEND children, saving money for local government and cutting carbon emissions! What experience youll need to apply Proven experience in training delivery and support of SAAS products. Familiarity with support platforms such as Zendesk, Jira, or Confluence. Strong … or route optimisation tools. Knowledge of local government or public sector services. Interest in process improvement and emerging technologies such as AI. What youll be doing As a SaaS Support Specialist, youll play a key role in ensuring customers have a smooth and successful experience with the software. Youll be responsible for troubleshooting and resolving user queries from More ❯

Are you a skilled IT Support Specialist with a passion for technology and delivering exceptional customer service? We’re looking for an experienced, proactive professional to join our growing London-based team, supporting both Mac and Windows environments across a diverse client base. About the Role You’ll be providing first- and second-line technical support to … range of industries, ensuring smooth day-to-day IT operations. The role will involve troubleshooting, system administration, and maintaining both on-site and remote infrastructure. Key Responsibilities Provide technical support for Mac and Windows operating systems, desktops, and laptops Manage user accounts, permissions, and group policies via Microsoft 365 and Azure AD Support and maintain network devices, printers … patch management, and system upgrades Collaborate with internal teams to improve processes and documentation About You 2+ years’ experience in an MSP (Managed Service Provider) or similar multi-client support environment Strong knowledge of macOS, Windows 10/11 , and core business applications Familiarity with Microsoft 365, Intune, Azure AD , and network fundamentals (DNS, DHCP, VPN, Wi-Fi) Excellent More ❯

As a Customer Support Specialist, you will be responsible for ensuring that customer queries, problems and complaints are responded to in a high-quality and timely manner, contributing to customer retention, advocacy and expansion. What you'll be doing: Engaging effectively with both new and long-standing customers across live chat, email, phone, and video channels, including participation … drive, enthusiasm, and a hunger to keep learning and growing. What we're looking for: 6 months to 1 year of experience in a customer-facing role, such as support, retail, or hospitality, where assisting customers and resolving issues was a key focus. Exceptional written and verbal communication; confidence in phone interactions, clear writing, and quick typing skills to … to 41) & options to buy and sell Discretionary bonus Private healthcare Paid lunch break Enhanced family-friendly benefits £500 per year to spend on learning and development Eye health support Paid time off for volunteering Fortnightly work events, monthly department lunches, bi-annual company events And if this wasn't enough, we have plenty more, less exciting, but equally More ❯

At Person Centred Software, we're on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you'll be at the heart of this mission - the friendly, knowledgeable voice that our customers turn to when they need help. You'll be the first point of contact … feedback to help improve our products and services. Identify recurring issues and recommend process improvements to enhance customer satisfaction. Collaborate closely with internal teams to ensure a seamless, consistent support experience. What You'll Bring Proven experience in customer support, ideally within SaaS or a tech environment. Strong troubleshooting skills for SaaS platforms and integrations. Experience with APIs … integrations, and cloud-based solutions. Familiarity with CRM and support ticketing systems (e.g., Zendesk, Intercom, Freshdesk). Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms. A detail-oriented, problem-solving mindset. A genuine passion for technology and helping people. A commitment to delivering exceptional customer experiences - every time. What We Offer More ❯

MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯

MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯

MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯

MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯

MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯

network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Magdalene is hiring a Service Support Specialist to join its Network Operations Centre in the UK. The role is hybrid, requiring 5 days per week at the HQ in St Ives, Cambridgeshire, with the … remainder remote. Youll support a key customer by delivering high-quality administration and customer service, assisting field engineers and contractors, managing maintenance schedules, and updating ticket systems. Responsibilities include monitoring site alarms and CCTV, maintaining trackers, producing reports, and ensuring smooth site transitions. Youll collaborate with NOC colleagues, engineers, and customers in a fast-paced environment. Additional tasks may … be assigned by management as needed to support operations. What youll bring? Excellent written and verbal communication skills are essential, along with strong attention to detail and accuracy. You must be able to manage your time effectively, prioritise urgent tasks, and meet tight deadlines. Exceptional customer service and a positive, solution-focused attitude are key to building strong relationships More ❯

Remote-first role with flexible working hours. Opportunity to shape your role and contribute to product evolution. Join a fast-growing tech company expanding internationally. Were hiring a SaaS Support Specialist on behalf of a leading software provider in the Tech For Good sector click apply for full job details More ❯

IT Applications Specialist – Engineering Systems (CAD/PDM/PLM) Location: Guildford/Hybrid Salary: £45-60k + Benefits Security Clearance: Must be able to attain and hold National Security Vetting to SC level About the Role We’re looking for an IT Applications Specialist with strong experience managing Engineering and CAD applications to join the team. … efficient IT performance across the business. This role offers the scope to make meaningful change: modernising systems, streamlining processes, and driving automation and efficiency through innovation. Key Responsibilities Application Support & Monitoring Provide hands-on support for internal core applications — with a focus on SharePoint Online, CAD, PDM, and PLM . Configure monitoring tools, automate alerts, and troubleshoot proactively. … security patches, firmware upgrades, and maintenance releases. Automate patch management processes where possible. Licensing & Software Management Maintain accurate inventories of software licenses and subscriptions. Monitor compliance, usage, and renewals. Support negotiations and cost optimisation for licensing agreements. Business & Stakeholder Engagement Collaborate closely with engineering teams and department leads to understand needs and deliver tailored solutions. Act as the key More ❯