Service Transition Manager
- Hiring Organisation
- DGH Recruitment
- Location
- City of London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £70,000
Service Transition Manager to join our London based global law firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive knowledge adoption through stakeholder engagement, training … Experience Experience in knowledge management and service transition within ITIL environments Proven track record delivering complex service transitions in global settings Strong knowledge of taxonomy, metadata, and content lifecycle management Experience with ServiceNow and knowledge management tools Understanding of AI-driven knowledge solutions and modern technologies Knowledge of infrastructure, applications ...