Salesforce Service Cloud & Agentforce Technical Architect
- Hiring Organisation
- Vallum
- Location
- Leeds, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
Responsibilities: Lead end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementation workstreams. Define target-state architecture covering Service Cloud, Agentforce, integration patterns, security model, data model, environment strategy and operational readiness. Design scalable Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation … govern CI/CD pipelines using Salesforce DX, Azure DevOps, Git and relevant Salesforce deployment tooling such as Copado or Gearset. Review and approve technical designs, integration specifications, code quality standards, test automation approach and release plans. Drive non-functional design for performance, resilience, security, observability, compliance, maintainability ...