and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement. As a Backline Support Engineer at Blueflame AI, you will play a critical role in bridging the gap between our Customer Support and Engineering teams. You will be responsible for resolving complex technical issues, providing advanced support directly to our clients, and collaborating with engineering to enhance our products and services. Responsibilities Investigate and resolve complex technical issues escalated from customer success teams. Analyze platform logs and, when necessary, review associated code to diagnose problems. Troubleshoot advanced technical challenges to ensure timely and effective solutions. Document issues and resolutions, contributing … the product roadmap based on support insights. What You Bring Bachelor’s degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level. Proficiency in Python and experience with AWS-based applications. Strong problem-solving skills; able to work independently and collaboratively. More ❯
and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement. As a Backline Support Engineer at Blueflame AI, you will play a critical role in bridging the gap between our Customer Support and Engineering teams. You will be responsible for resolving complex technical issues, providing advanced support directly to our clients, and collaborating with engineering to enhance our products and services. Responsibilities Investigate and resolve complex technical issues escalated from customer success teams. Analyze platform logs and, when necessary, review associated code to diagnose problems. Troubleshoot advanced technical challenges to ensure timely and effective solutions. Document issues and resolutions, contributing … the product roadmap based on support insights. What You Bring Bachelor’s degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level. Proficiency in Python and experience with AWS-based applications. Strong problem-solving skills; able to work independently and collaboratively. More ❯
and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement. As a Backline Support Engineer at Blueflame AI, you will play a critical role in bridging the gap between our Customer Support and Engineering teams. You will be responsible for resolving complex technical issues, providing advanced support directly to our clients, and collaborating with engineering to enhance our products and services. Responsibilities Investigate and resolve complex technical issues escalated from customer success teams. Analyze platform logs and, when necessary, review associated code to diagnose problems. Troubleshoot advanced technical challenges to ensure timely and effective solutions. Document issues and resolutions, contributing … the product roadmap based on support insights. What You Bring Bachelor’s degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level. Proficiency in Python and experience with AWS-based applications. Strong problem-solving skills; able to work independently and collaboratively. More ❯
and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement. As a Backline Support Engineer at Blueflame AI, you will play a critical role in bridging the gap between our Customer Support and Engineering teams. You will be responsible for resolving complex technical issues, providing advanced support directly to our clients, and collaborating with engineering to enhance our products and services. Responsibilities Investigate and resolve complex technical issues escalated from customer success teams. Analyze platform logs and, when necessary, review associated code to diagnose problems. Troubleshoot advanced technical challenges to ensure timely and effective solutions. Document issues and resolutions, contributing … the product roadmap based on support insights. What You Bring Bachelor’s degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level. Proficiency in Python and experience with AWS-based applications. Strong problem-solving skills; able to work independently and collaboratively. More ❯
london (city of london), south east england, united kingdom
Datasite
and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement. As a Backline Support Engineer at Blueflame AI, you will play a critical role in bridging the gap between our Customer Support and Engineering teams. You will be responsible for resolving complex technical issues, providing advanced support directly to our clients, and collaborating with engineering to enhance our products and services. Responsibilities Investigate and resolve complex technical issues escalated from customer success teams. Analyze platform logs and, when necessary, review associated code to diagnose problems. Troubleshoot advanced technical challenges to ensure timely and effective solutions. Document issues and resolutions, contributing … the product roadmap based on support insights. What You Bring Bachelor’s degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level. Proficiency in Python and experience with AWS-based applications. Strong problem-solving skills; able to work independently and collaboratively. More ❯
Southampton, Hampshire, South East, United Kingdom
Lancesoft Ltd
Job Title: Service Delivery Engineer Duration: 30 Days Location: Southampton, UK Job Description We are hiring a Service Delivery Engineer for a short-term engagement with one of our leading clients in the energy technology and industrial services sector. This role involves supporting chemical treatment systems in a dynamic process environment, ensuring reliable operations, safety compliance, and technical … treatment effectiveness. Monitor chemical consumption, adjust injection rates, and maintain inventory control. Investigate and resolve system issues through field-based troubleshooting and coordination with site personnel. Assist in preparing technical reports, performance logs, and recommendations for system improvements. Ensure compliance with site safety standards and participate in all relevant permit-to-work and operational protocols. Requirements Technical qualification More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Henderson Scott
quality support to keep systems running smoothly. Role Overview We're looking for someone to join the helpdesk team as a first line support for customers. You'll handle technical queries raised by phone or email, take ownership of tickets, and make sure issues are resolved within agreed timescales. You'll also support users onsite or remotely, contribute to … projects, and keep customers updated throughout. Key Responsibilities Act as first point of contact for technical support requests Log, manage, and resolve incidents in line with SLAs Troubleshoot hardware, software, and network issues Provide onsite and remote user support Assist with project work and system implementations Monitor performance, backups, and cyber security alerts Support and administer Microsoft 365 services More ❯
Halesowen, West Midlands, United Kingdom Hybrid / WFH Options
Airedale Catering Equipment Group Limited T/A The Airedale Group
Job Title: IoT Customer Support Engineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer … Hybrid Working (located near our Halesowen, Weymouth or Brackley offices) Key Responsibilities: Handle customer queries related to IoT devices, connectivity, and software via Zendesk. Troubleshoot and resolve IoT-related technical issues, escalating when necessary. Document interactions and update knowledge base articles to assist users. Collaborate with internal teams, including engineering and triage, to ensure prompt issue resolution. Monitor IoT … customer issues. Aim to exceed customer expectations by resolving issues promptly and professionally, fostering a positive experience that drives customer loyalty. Experience Required: Experience in a customer support or technical support role. Strong Excel user. Good analytical skills. Familiarity with IoT devices, sensors, and connectivity (WiFi, 4G/LTE, LoRaWAN) is advantageous. Flexibility to work weekends on a shared More ❯
White Lund Industrial Estate, Morecambe, Lancashire, England, United Kingdom
Career-minded People
Modbus, Mbus Firmware Engineer/support technician Morecambe LA3 3BT Job type Permanent Full-time Location Morecambe LA3 3BT Benefits Employee discount Company pension On-site parking Full job description We are seeking a skilled Firmware Engineer/support technician to join our dynamic team. The ideal candidate will have a strong background in embedded software development, with … designing, developing, and testing firmware for a variety of hardware platforms, including Internet of Things (IoT) devices. The successful candidate will also act as a primary contact for customer technical support, providing expert guidance on firmware, hardware, and communication protocols. Knowledge of PCB (Printed Circuit Board) design, assembly, and troubleshooting is desirable. Duties Collaborate with cross-functional teams to … and communication interfaces between devices. Document firmware designs and maintain project documentation in Confluence. Stay updated with advancements in technology. Act as the main point of contact for customer technical support, resolving firmware, hardware, and communication protocol queries. Qualifications Experience with Modbus and M-Bus communication systems is highly desirable. Familiarity with embedded software development practices and methodologies. Knowledge More ❯
and retrieval system including automated daily back-ups. Maintain and manage all peripheral devices connected to the network. Participate in team projects that enhance the quality and efficiency of technical services. Ensure effective administration support to all departments ensuring quality customer service delivery. Attend training sessions and assist in training workshops for clients and their end-users. Undertake from More ❯
Devonshire Hayes has partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team. You will be tasked with the following, - Experience working within an IT support environment - Comfort working within an ITIL framework More ❯
Devonshire Hayes has partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team. You will be tasked with the following, - Experience working within an IT support environment - Comfort working within an ITIL framework More ❯
Bromley, Greater London, Bromley Town, United Kingdom
Devonshire Hayes Recruitment Specialists Ltd
Devonshire Hayes has partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team. You will be tasked with the following, - Experience working within an IT support environment - Comfort working within an ITIL framework More ❯
Job Title: Service Delivery Engineer Duration: 30 Days Location: Southampton, UK Job Description We are hiring a Service Delivery Engineer for a short-term engagement with one of our leading clients in the energy technology and industrial services sector. This role involves supporting chemical treatment systems in a dynamic process environment, ensuring reliable operations, safety compliance, and tech More ❯
Job Role: Executive/Sr. Executive Location: London, UK Duration: 6+ Months Contract(rolling contract) Work Mode: Onsite Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Responsibilities Support process by managing transactions as per required quality standards More ❯
Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. We develop skill sets More ❯
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website. Role This apprenticeship is a role within the Civil Service. To see full More ❯
provided by the client. Hybrid - 1 day a week from home Key Responsibilities: Act as a liaison between project stakeholders and the IT O&L Process Integration team; Provide technical support throughout all phases of industrial automation projects, from initial study to final implementation; Collaborate closely with System Leads and global third-party IT teams to resolve technical … O&L Process Integration team, depending on workload and project needs. Required Skills and Experience: Prior experience working within the pharmaceutical industry; Solid understanding of industrial computing environments; Strong technical knowledge of automated industrial systems; Familiarity with client/server IT infrastructure and networking principles; Ability to work independently and manage tasks with minimal supervision. The preceding job description More ❯
Overview: We are seeking a skilled and proactive professional to support the integration of automated IT/OT systems at our client's site, in alignment with internal procedures and standards. This role represents the IT O&L Process Integration More ❯
to us.” Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! The Role of a Presales Engineer at ConnexAI Presales Engineers in our business live at the intersection of sales and technology. Using your technical background as a foundation, you’ll help prospective clients understand … our products Helping to qualify new sales opportunities through detailed discovery meetings, building interest and engagement with senior stakeholders Identifying and responding to suitable opportunities and taking a lead technical role in achieving success Role Requirements Absolute Must-Haves: Fast learner, enthusiastic and positive Able to handle multiple opportunities simultaneously and laser-focused on winning the deal Strong experience More ❯
warrington, cheshire, north west england, united kingdom
ConnexAI
to us.” Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! The Role of a Presales Engineer at ConnexAI Presales Engineers in our business live at the intersection of sales and technology. Using your technical background as a foundation, you’ll help prospective clients understand … our products Helping to qualify new sales opportunities through detailed discovery meetings, building interest and engagement with senior stakeholders Identifying and responding to suitable opportunities and taking a lead technical role in achieving success Role Requirements Absolute Must-Haves: Fast learner, enthusiastic and positive Able to handle multiple opportunities simultaneously and laser-focused on winning the deal Strong experience More ❯
bolton, greater manchester, north west england, united kingdom
ConnexAI
to us.” Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! The Role of a Presales Engineer at ConnexAI Presales Engineers in our business live at the intersection of sales and technology. Using your technical background as a foundation, you’ll help prospective clients understand … our products Helping to qualify new sales opportunities through detailed discovery meetings, building interest and engagement with senior stakeholders Identifying and responding to suitable opportunities and taking a lead technical role in achieving success Role Requirements Absolute Must-Haves: Fast learner, enthusiastic and positive Able to handle multiple opportunities simultaneously and laser-focused on winning the deal Strong experience More ❯