Test Equipment Support & Field Service Engineer
Cheltenham, Gloucestershire, United Kingdom
Energy Consulting group
Job Description Summary In this role, you will serve as the technical focal point for Test Equipment, ensuring prompt resolution of customer queries and driving continuous improvement in product performance. You will lead investigations into field failures, provide technical support, and perform diagnostics, repairs, and maintenance on Test Equipment at customer sites. This position involves extensive travel, both … expertise, problem-solving skills, and a commitment to delivering exceptional customer service. Job Description Roles and Responsibilities: Act as the first point of contact for technical queries related to Test Equipment, ensuring timely resolution and traceability using tracking systems. Lead data-driven investigations into reliability trends and field failures, driving root cause analysis and corrective actions. Perform diagnostics, repairs … and routine maintenance on Test Equipment at customer sites to ensure optimal performance. Provide technical support, training, and guidance to customers and internal teams, including mentoring less experienced engineers. Collaborate with cross-functional teams to address complex technical challenges and implement lessons learned into product design and processes. Create technical briefings, presentations, and documentation, including maintenance of fielded technical More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: